Fields Chrysler Jeep Dodge RAM Asheville

Transmission Fluid Check Stopped by the service center 10-24-16 to have someone check my transmission fluid. The first technician I spoke with said they could check all my flu Stopped by the service center 10-24-16 to have someone check my transmission fluid. The first technician I spoke with said they could check all my fluids and when I asked about pricing he ask another technician to come over and he stated that they could not check my transmission fluid that I would need to make an appointment to get diagnostic testing that cost $89.99. The second technician was really rude and insisted that I make an appointment to get the diagnostic test done. I told him I already knew what was wrong and just needed my transmission fluid checked and he kept stating I needed an appointment. I left the dealership with no appointment and being made feeling like I was being taking advantage of because I am a women. I told my brother of the situation so he called and talked to the service manager, who did nothing. I bought my 2010 Dodge Nitro there, and definitely will not buy another vehicle from Skyland Automotive or refer anyone to them. I did call the Dodge dealership in Marion NC and they will check my transmission fluid for me with no diagnostic check. More

Horrible service We saw a vehicle we liked in their used inventory. We asked for more information and Brad Roth started corresponding with us. We live in the Raleigh We saw a vehicle we liked in their used inventory. We asked for more information and Brad Roth started corresponding with us. We live in the Raleigh area, a good 3 and half hours away, and by the time we were able to get down to Asheville it was close to a month since first contact with Brad. Throughout that period Brad contact was minimal but with quick answers either by email or txt whenever we asked about the Vehicle. We were fine with his responses during that period. We drove down one Thursday and tried to negotiate a price. He said we were way off because we asked for $5000 off and eventually we went home without the Vehicle. Two weeks later I saw that it was still available and txted Brad, to see if they would consider our offer. We got no reply. We were deciding on buying new(at another dealer) vs this used vehicle. The price difference between new and used was only $2000. We just wanted to know if they'd accept our offer of $5000 less. An answer either way would have been fine. Instead we got no response so we called directly to the dealership and explained the situation. Brad responds back rudely in an email saying that the best offer was made when we visited them. We don't really care if our offer is accepted or not but I think not responding is disrespectful and then to get a rude email is even worse. More

not if it was the only dearlership in town pathetic service from the tech to the service manager, everyone has an excuse instead of taking ownership. Matthew Garren is the most arrogant service pathetic service from the tech to the service manager, everyone has an excuse instead of taking ownership. Matthew Garren is the most arrogant service manager I have ever met in my life. His job is customer service when things are not done correctly instead I was told he 'had things to do" and basically didn't have time for my complaints. My car was serviced and when I picked it up it was filthy with grease, once I started complaining it became everyone's else's mistake not their. More

Very consceded and not up front friendly Had to go and ask for help very frequently. Called and left messages with the sales associates multiple times with no response back or follow up like Had to go and ask for help very frequently. Called and left messages with the sales associates multiple times with no response back or follow up like they stated. Very consceded about the 5 star reviews yet belittles the customer by bragging about that. More

Jerimaiah was Amazing. Jerimahia, (sorry if I misspelled his name) was so kind and not pushy at all. He was trying everything in his power to make sure that I was happy and Jerimahia, (sorry if I misspelled his name) was so kind and not pushy at all. He was trying everything in his power to make sure that I was happy and I got what I wanted. He is the reason why if I was going to buy another car I wouldn't think twice about Skyland. More