Fields Chrysler Jeep Dodge RAM Asheville

Honest Review I came to the dealership in hopes to find a Jeep. First time around, we were never contacted back about some other vehicles by our current sales perso I came to the dealership in hopes to find a Jeep. First time around, we were never contacted back about some other vehicles by our current sales person at the time and couldn’t come to an agreement on price. We waited a few weeks and reached out once again. Javier and Brian were excellent in helping us with the car buying process! They made it extremely easy and also addressed any concerns we had immediately. The only reason I didn’t give a 5 star review is due to the fact that they never sent the check to the bank to pay off my trade in and for the new car I purchased. Which resulted in the bank taking out a car payment for a vehicle that I hadn’t had for almost a week. I had called repeatedly and had also came to the dealership to speak to someone in person. They first told me the check had been mailed and that the bank was being “difficult”. Then they proceeded to say that it was Fedex’d. A number of days went by and I repeatedly tried to contact Betty in Finance to find out what was going on, leaving multiple messages, yet no return call. I finally got in contact with her only to tell me that the bank should receive it in a couple of days. (My bank was not even a quarter of a mile up the street from the dealership.) More time went by and I finally had to get the GM from the dealership involved. It was resolved that day the GM called me back. They said my paperwork had been “delayed”... no check had been sent at all. I don’t believe in giving fake reviews. This was our honest experience. I would definitely go back and buy from Javier, but they really need to work on the process of finishing up the paperwork and sending it to the appropriate place in a reasonable amount of time. The entire process shouldn’t have taken almost 3 weeks to finish. But overall, I am pleased with my vehicle and I would highly recommend Javier & Brian! More

Great sales team!! (Finance elsewhere...) Originally shopping for a Mazda CX-5, we met Glen Gasbarro and took it for a test drive. The 4-cylinder wasn't what we were looking for, but when we d Originally shopping for a Mazda CX-5, we met Glen Gasbarro and took it for a test drive. The 4-cylinder wasn't what we were looking for, but when we decided on a Jeep Cherokee we went back to see Glen. We were planning to test drive a new one and buy a slightly used model. The incentives offered were so good and Eric was great on working with us on the price so we went with the 2018. It was overall a great experience until we got into the financing office and then left without taking the Jeep, despite pressure to take it with us. After going back and forth with Betsy Woods for days over the phone and when we were ready to walk away, we finally got a finance package we could live with. You might expect fast-talking from the sales people, not the finance office. It was stressful and disappointing. We would definitely shop with Skyland again, but in the future will put the financing together before we go shopping. More

Courteous and honest staff Sort of hard to describe a car dealership as courteous and honest, but I have to be honest here too ... I absolutely could not find a dealer in N.C. Sort of hard to describe a car dealership as courteous and honest, but I have to be honest here too ... I absolutely could not find a dealer in N.C. willing to take my 2014 Jeep as a trade. Well, Skyland in Asheville not only did, but gave me full Black Book value and not just NADA, Blue Book, or Market Offer. Granted, my vehicle was in perfect condition for the mileage (49,900), but tell me what dealer you've ever dealt with has offered Black Book for your car? Plus, the 2018 Jeep I purchased was discounted off the invoice price, making it less than what I paid for the 2014 when I bought it. Seems too good to be true? Nope ... My fiancee bought her 2018 Mercedes at Skyland and she got the same deal on her Suburu trade-in and new purchase. So yes, there is a dealer willing to give you the deal you need and should get ... Skyland in Asheville, NC. More

Great people Simply amazing!! My wife and I never owned a jeep before so from the beginning we were skeptical. What we saw in the lot looked really nice so we beg Simply amazing!! My wife and I never owned a jeep before so from the beginning we were skeptical. What we saw in the lot looked really nice so we began to browse. Of course a salesman came over and I was ready to be curt with him but much to my surprise he wasn't pushy or rude, by the way his name is KEVIN. He was the best salesman I have ever encountered, especially being new at it. So once we picked a vehicle we fell in love with, KEVIN was on top of every step from test driving to finance. The finance guy, Mark Miller, was simply amazing too. No sales tactics and no pressure. Anyway I rarely if ever write reviews but these people are more than worthy of acknowledgement. Thank you for everything More

Great experience after online search We started online as we always did, and had a great outcome. Brian Ball did a great job of getting information and quote to us, very responsive. Skeet We started online as we always did, and had a great outcome. Brian Ball did a great job of getting information and quote to us, very responsive. Skeeter Coin handled our financing and delivery, and she was careful, conscientious and helpful. Chris Jordan coordinated the process and when there were glitches made sure to get everything back on track. We couldn't be happier. No one tried to sell us something we didn't want, and made our process easy (we always shop online, then choose the dealer based on responsiveness and price). More

Best car buying experience Great dealership, Joseph was very knowledgeable, helpful and polite. He made the entire process go by so smoothly. Definitely will be sending friends Great dealership, Joseph was very knowledgeable, helpful and polite. He made the entire process go by so smoothly. Definitely will be sending friends and family to Skyland automotive. More

Very First Pleasant Experience I was DREADING trading in and buying another car(s). I've always HATED this chore. We just moved to Maggie Valley in September, so we didn't know I was DREADING trading in and buying another car(s). I've always HATED this chore. We just moved to Maggie Valley in September, so we didn't know who to trust. Since we were trading in a Dodge, we went to Skyland. Thank God we did. This was my very first pleasant experience (I'm 71 years old). We ended up buying two vehicles and couldn't be happier. EVERYONE was nice and helpful (no Razzle Dazzle, which I abhor). I have no Buyers Remorse today. That's a first. I highly recommend Skyland (Kevin, Phil, Mark and Ashley). Aside from hunger pains, this was a very painless experience. We are two Happy Campers!! More

excellent customer service, very pleasant experience I purchased my car on Saturday morning and Trey McBride made my experience so pleasant. I have referred several friends. We will continue to do busi I purchased my car on Saturday morning and Trey McBride made my experience so pleasant. I have referred several friends. We will continue to do business with this dealership from now on, our sales representative, Joe, is also a tremendous asset for this company. Needless to say I would recommend this dealership and its staff to anyone in search of a vehicle, new or previously owned. More

Excellent Experience! The salesman, Joseph Belcher was so helpful through the whole process. I was able to contact him at any time with any question or concern I had. He is The salesman, Joseph Belcher was so helpful through the whole process. I was able to contact him at any time with any question or concern I had. He is an expert Jeep man; he was able to tell me all the in's and out's of my Jeep and helped me pick out exactly what I wanted. Mark Miller was an excellent finance man. He tried his very best to find the best possible deal for me. He was super friendly and forthcoming with all of the information I needed. He was an expert in his department and made the process so much easier. I highly recommend Skyland Automotive and their team of professionals for your car buying needs!! I will always go back to Skyland anytime I am in the market for a vehicle. Also, they have a full-service garage which makes any repairs super quick and easy. I couldn't be more pleased. More

Knew their product,professional Salesperson, Jewel Rose made the whole buying process an enjoyable experience. She was knowledgeable on all cars and did her best to provide customer Salesperson, Jewel Rose made the whole buying process an enjoyable experience. She was knowledgeable on all cars and did her best to provide customer satisfaction and pair me with the perfect car. Everyone I spoke to was very helpful . This was my second car purchased at Skyland and I would definitely go back when I need my next car. More