Fields BMW Winter Park

I have been a happy customer of Fields BMW for the past 9 years. BMW vehicles are incredible to drive and almost sell themselves, but finding a great dealership and establishing a true relationship was a un years. BMW vehicles are incredible to drive and almost sell themselves, but finding a great dealership and establishing a true relationship was a unique experience for me. I enjoy and expect a high level of service, and Fields BMW consistently exceeds our expectations. We plan to continue being a customer for many years. I enjoy the free car washes the most, but appreciate having a designated service writer and a loaner vehicle when needed. If I need to wait, the customer area includes free Wi-Fi & local calling and at no charge provides coffee, water juice, fresh baked cookies, breakfast (bagels & muffins) and a lunch in the afternoon! ALL FREE! It is great! I highly recommend Fields BMW. They are a class act! More

I recently bought a 2007 328 coupe from another dealer. I would have bought it from Fields, but I wanted a very rare combination of features and they could not find the car I wanted. However, they were ve I would have bought it from Fields, but I wanted a very rare combination of features and they could not find the car I wanted. However, they were very helpful in my shopping process. The sales department helped me evaluate three vehicles for sale by others. The service department helped evaluate several mechanical characteristics of vehicles for sale by others. They seemed genuinely interested in helping me find the car I wanted rather than trying to sell me the cars they had. I intend to have my car serviced by Fields BMW. More

On December 23, 2008 I purchased a Certified Pre-Owned 2005 BMW X5 SUV with a little over 26,000 miles from Fields BMW in Winter Park. The vehicle was very clean and I thought priced fairly for todays m 2005 BMW X5 SUV with a little over 26,000 miles from Fields BMW in Winter Park. The vehicle was very clean and I thought priced fairly for todays market. A few months after the purchase I noticed the tires looked a little worn, but thought nothing of it. On Memorial Day, with just 30,000 miles on the SUV, i lost tire pressure in one of the tires due to a faulty stem. When I took the car in for repair, I was told that all the tires needed to be replaced and that they were "dry rotted". The tires still had tread (4/32), but were not safe to drive. I contacted the dealer and was advised of course that tires are a "wear and tear" item and they weren't responsible. I understand that tires are my responsibility, but I was thinking that a Certified Pre-Owned Vehicle would get more than 5 months and 4,000 miles with the tires that were sold with the vehicle. Remember, this isn't just a used vehicle, this was a "Certified Pre-Owned". According to the used car manager, the tires met the standard when the left the sales floor (5/32) and, according to the dealer and BMW they are not REQUIRED to inspect the tires for dry rot as part of the certification process. Now don't get me wrong, I fully expected to have to buy tires for my SUV this year, but I was expecting to get at least a good 12 months or 10,000 miles out of them. After all, the legal "end of life" is (2/32) on a tire. So, if not for the dry rot, I would have likely hit my mark. The problem is that neither the dealership nor BMW is concerned enough about consumer safety to REQUIRE dealers to inspect for dry rot and replace affected tires, they only require a tread depth inspection. This is a safety issue. I asked BMW if they would consider revising its process for tire inspections, they said "no". More

I was able to negotiate a much better deal on my new BMW at another dealer in Melbourne. But since I live in Orlando, I have it serviced at Fields. My service rep is always friendly, but their mechanics c at another dealer in Melbourne. But since I live in Orlando, I have it serviced at Fields. My service rep is always friendly, but their mechanics clearly are incompetent or don't care. Nothing is ever fixed when they tell you it is. Or it is fixed for a few days, then breaks again. So you end up spending a few days out of the week back and forth to Fields and the rest of the days of the week without a car. And remember, if you didn't buy your car there, they won't give you a loaner. What is wrong with these people? I think they know they can treat customers poorly because Fields is the only game in town. Several of my BMW-owning friends have had the same extremely negative experiences with the service department. Avoid if at all possible. More

I just bought my second car at Fields BMW. The customer service is awesome. The service department is great and the people are very friendly including John (GM), as well. They always treat me like a King. service is awesome. The service department is great and the people are very friendly including John (GM), as well. They always treat me like a King. I strongly recommend this dealer. More

wanted to charge me almost 18,000 dollars to fix minor damages on the interior of the car. 8,000 was for labor. jesus, its a brand new 330i 06 model, will someone tell them to get a life, fixed all the pr damages on the interior of the car. 8,000 was for labor. jesus, its a brand new 330i 06 model, will someone tell them to get a life, fixed all the problems for less than 2 grand at an auto mechanic shop who use to be a bmw mechanic. crazy! More

When you take you vehicle to Fields BMW Winter Park you should be aware that any belongings left in you car will be gone!!!, there is no trust, they have taken money from my central console...also they hav should be aware that any belongings left in you car will be gone!!!, there is no trust, they have taken money from my central console...also they have changed my luxury valve caps from regular ones!!! how dissapointed I am from this dealer, management does not take care of this kind of problem..... you already bought the car... that's what they care!!!!!! More

I would recommend this dealership for service, but not the person I spoke with in the appointments. Her name was Theresa and she was very harsh and not friendly. I will not deal wtih her anymore when ma the person I spoke with in the appointments. Her name was Theresa and she was very harsh and not friendly. I will not deal wtih her anymore when making an appointment. She does not know about autos and customers. I really like the Peggy and the other people in the appointment office. There are a couple of the girls who have receintly left, that I spole with and really liked. The service is excellent and the SA and SM are very friendly. More

The service in this dealership is *no* service at all. Multiple attempts to repair something (with my car being grounded for days, and as many invoices) where the problem is still not fixed, combined with Multiple attempts to repair something (with my car being grounded for days, and as many invoices) where the problem is still not fixed, combined with a slightly patronizing attitude from the 'service personnel' lead me to the only alternative that I have: find another BMW dealership in Central Florida. I'd rather drive 1 or 2 hours to a capable dealership and have problems fixed within minutes than drive minutes and wait days. More

I recently bought a preowned BMW. Initial impression: parking is extremely cramped. Cars are packed like sardines. Appears more like a volume dealer. Went for a test drive-sales person was riding with us parking is extremely cramped. Cars are packed like sardines. Appears more like a volume dealer. Went for a test drive-sales person was riding with us! Rather than allowing us to evaluate the car was engaged in a conversation. Very distractive and tacky! In last five years I bought a Porsche, Acura and Audi (also test drove MB E500 and Lexus GS430) never experienced the annyoing presence of a sales person in the car. Sales person Bob Jones was otherwise extremely nice and well informed. Sales negotiation was smooth. However, later encounter with the finance manager and GM should best be forgotten. They were suspicious about the draft from my bank and didn't send the pay off in time. This dealership should learn how to deal with customers from the Orlando Porsche or Audi dealerships. I wish there is an alternate BMW dealer in town. More