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Fields BMW Winter Park

Winter Park, FL

4.5
782 Reviews

963 N Wymore Road

Winter Park, FL

32789

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782 Reviews of Fields BMW Winter Park

August 04, 2009

I have been a happy customer of Fields BMW for the past 9 years. BMW vehicles are incredible to drive and almost sell themselves, but finding a great dealership and establishing a true relationship was a un More

by dhuddleston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris DeCarlo & David Gilbert
May 21, 2013 -

Fields BMW Winter Park responded

Thank you for your kind words. We are delighted to hear you are enjoying the complimentary food, beverages and car washes that come with your ownership experience. If there is anything else we might be able to do to heighten your ownership further, please let us know. You may reach me, Mike Spann at (mspann@fieldsauto.com) or when you stop by, just ask for me at the door. Sincerely, Mike Spann - Manager.

July 16, 2009

I recently bought a 2007 328 coupe from another dealer. I would have bought it from Fields, but I wanted a very rare combination of features and they could not find the car I wanted. However, they were ve More

by Sorg67
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Bessinger, Ashley, Tara, Chris DeCarlo, Other service advisors
May 21, 2013 -

Fields BMW Winter Park responded

Thank you for your review and for your business! I'm sorry we couldn't help you find the car you wanted. We would love the opportunity to serve you in the future. Please feel free to reach out to me at (407) 628-2100. Sincerely, Mike Spann - Manager (mspann@fieldsauto.com).

June 01, 2009

On December 23, 2008 I purchased a Certified Pre-Owned 2005 BMW X5 SUV with a little over 26,000 miles from Fields BMW in Winter Park. The vehicle was very clean and I thought priced fairly for todays m More

by rmiller1970
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
John M. (General Manager)
May 21, 2013 -

Fields BMW Winter Park responded

We are terribly sorry to hear about your experience. Behavior like this is not tolerated at the Fields Auto Group and we've taken the necessary measures to ensure that this doesn't happen again. I encourage you to contact me directly and I will be happy to do my best to turn this situation around for you. Warmest Regards, Mike Spann, Manager. (mspann@fieldsauto.com).

August 28, 2008

I was able to negotiate a much better deal on my new BMW at another dealer in Melbourne. But since I live in Orlando, I have it serviced at Fields. My service rep is always friendly, but their mechanics c More

by craleigh314
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service
May 21, 2013 -

Fields BMW Winter Park responded

I apologize that you had this experience and this is not something we're used to hearing. I'd like to discuss this more in depth with you if it's not too late. Please contact me at either mspann@fieldsauto.com or at 407-628-2100. Thank you, Mike Spann, Manager.

June 27, 2007

I just bought my second car at Fields BMW. The customer service is awesome. The service department is great and the people are very friendly including John (GM), as well. They always treat me like a King. More

by htagliani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 21, 2013 -

Fields BMW Winter Park responded

Congratulations on your 2nd car from us! We appreciate your kind feedback and your continued business. Sincerely, Mike Spann - Manager (mspann@fieldsauto.com).

March 08, 2007

wanted to charge me almost 18,000 dollars to fix minor damages on the interior of the car. 8,000 was for labor. jesus, its a brand new 330i 06 model, will someone tell them to get a life, fixed all the pr More

by ramif81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
3
May 21, 2013 -

Fields BMW Winter Park responded

I'm very sorry to hear about your poor experience. We have a multi-step process to ensure this kind of experience doesn't happen, but I would like to review where the breakdown occurred. Please give me a call at your earliest convenience at 407-628-2100 or email me at joe.allegra@fieldsauto.com. Thank you, Joe Allegra - Service Manager.

October 06, 2006

When you take you vehicle to Fields BMW Winter Park you should be aware that any belongings left in you car will be gone!!!, there is no trust, they have taken money from my central console...also they hav More

by gsanchez06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
May 21, 2013 -

Fields BMW Winter Park responded

I am are terribly sorry to hear about your experience. Behavior like this is not tolerated at the Fields Auto Group and we've taken the necessary measures to ensure that this doesn't happen again. I encourage you to contact me directly and I will be happy to do my best to turn this situation around for you. Warmest Regards, Mike Spann, Manager. (mspann@fieldsauto.com).

March 11, 2005

I would recommend this dealership for service, but not the person I spoke with in the appointments. Her name was Theresa and she was very harsh and not friendly. I will not deal wtih her anymore when ma More

by portertc5
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Theresa
May 21, 2013 -

Fields BMW Winter Park responded

Thanks for your positive comments. On the other subject, I'm very sorry for the poor customer relations. Thanks to your feedback, the necessary changes have been made to ensure that this service. Please let me know if I can help in any way. Sincerely, Mike Spann, Manager (mspann@fieldsauto.com).

September 16, 2004

The service in this dealership is *no* service at all. Multiple attempts to repair something (with my car being grounded for days, and as many invoices) where the problem is still not fixed, combined with More

by MaKo
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
May 21, 2013 -

Fields BMW Winter Park responded

Thank you for your feedback. We sincerely appreciate it. In the time since your review, we've made several changes in staff to ensure that our customers are treated consistently with the highest level of professionalism. If there is anything else we can do to improve your experience with us, please feel free to contact me at mspann@fieldsauto.com. Thanks again. Sincerely, Mike Spann.

August 12, 2004

I recently bought a preowned BMW. Initial impression: parking is extremely cramped. Cars are packed like sardines. Appears more like a volume dealer. Went for a test drive-sales person was riding with us More

by dchak
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bob Jones, Finance Manager, GM
May 21, 2013 -

Fields BMW Winter Park responded

Thank you for your comments and feedback. We apologize for your experience in the past. We have made several changes to staff to ensure that all of our customers going through the car wash have both a fast and pleasant experience. If you have additional concerns, please contact me and I will be happy to ensure that they are addressed. Sincerely, Mike Spann, Manager (mspann@fieldsauto.com).

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