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Fields BMW Winter Park

Winter Park, FL

4.5
785 Reviews

963 N Wymore Road

Winter Park, FL

32789

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785 Reviews of Fields BMW Winter Park

October 05, 2010

Went in with my son and was ignored by sales staff who spent more time goofing around and talking than selling cars. Guess I wasnt wearing a suit so I wasnt worth talking to today. Didnt even get greeted More

by ronpecz
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Multiple
May 21, 2013 -

Fields BMW Winter Park responded

Thank you for your feedback. I apologize for the poor customer relations and would like to discuss further if possible. I would be glad to review your situation and try to help if it's not too late. Please contact me at 407-628-2100 or via email at mspann@fieldsauto.com and I am happy to ensure that any future visits to our dealership are handled professionally and courteously. Sincerely, Mike Spann, Manager.

May 11, 2010

i recently returned my lease and will never be going back. they don't treat their customers right. prior to my lease end, i was told that if i could not yet decide on the replacement car, it will be qui More

by algene1969
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jenny
May 21, 2013 -

Fields BMW Winter Park responded

Thank you for your honest feedback. I'm sorry you had a poor experience at our location. Thanks to your feedback, we've taken the necessary measures to ensure that a situation like this does not happen again. At Fields, we are dedicated to the highest level of customer service and if there is anything I may do to turn your experience around for the better, please don't hesitate to ask. Sincerely, Mike Spann (mspann@fieldsauto.com) - Manager.

April 02, 2010

I have been a customer of Fields BMW of winter Park for 15 years. I rate their organization as superb..truly an outstanding dealership in every way. Have dealt with Mercedes, Lexus and Jaguar dealerships More

by Carl E. Stallard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Vanderslulis
May 21, 2013 -

Fields BMW Winter Park responded

Your continued business and loyalty is greatly appreciated. We are happy to have you as a part of the Fields' family. Thank you for taking the time to share your recommendations. I will make sure to pass along your positive assessments to our team. Best Regards, Mike Spann - Manager (mspann@fieldsauto.com).

August 04, 2009

I have been a happy customer of Fields BMW for the past 9 years. BMW vehicles are incredible to drive and almost sell themselves, but finding a great dealership and establishing a true relationship was a un More

by dhuddleston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris DeCarlo & David Gilbert
May 21, 2013 -

Fields BMW Winter Park responded

Thank you for your kind words. We are delighted to hear you are enjoying the complimentary food, beverages and car washes that come with your ownership experience. If there is anything else we might be able to do to heighten your ownership further, please let us know. You may reach me, Mike Spann at (mspann@fieldsauto.com) or when you stop by, just ask for me at the door. Sincerely, Mike Spann - Manager.

July 16, 2009

I recently bought a 2007 328 coupe from another dealer. I would have bought it from Fields, but I wanted a very rare combination of features and they could not find the car I wanted. However, they were ve More

by Sorg67
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Bessinger, Ashley, Tara, Chris DeCarlo, Other service advisors
May 21, 2013 -

Fields BMW Winter Park responded

Thank you for your review and for your business! I'm sorry we couldn't help you find the car you wanted. We would love the opportunity to serve you in the future. Please feel free to reach out to me at (407) 628-2100. Sincerely, Mike Spann - Manager (mspann@fieldsauto.com).

June 01, 2009

On December 23, 2008 I purchased a Certified Pre-Owned 2005 BMW X5 SUV with a little over 26,000 miles from Fields BMW in Winter Park. The vehicle was very clean and I thought priced fairly for todays m More

by rmiller1970
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
John M. (General Manager)
May 21, 2013 -

Fields BMW Winter Park responded

We are terribly sorry to hear about your experience. Behavior like this is not tolerated at the Fields Auto Group and we've taken the necessary measures to ensure that this doesn't happen again. I encourage you to contact me directly and I will be happy to do my best to turn this situation around for you. Warmest Regards, Mike Spann, Manager. (mspann@fieldsauto.com).

August 28, 2008

I was able to negotiate a much better deal on my new BMW at another dealer in Melbourne. But since I live in Orlando, I have it serviced at Fields. My service rep is always friendly, but their mechanics c More

by craleigh314
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service
May 21, 2013 -

Fields BMW Winter Park responded

I apologize that you had this experience and this is not something we're used to hearing. I'd like to discuss this more in depth with you if it's not too late. Please contact me at either mspann@fieldsauto.com or at 407-628-2100. Thank you, Mike Spann, Manager.

June 27, 2007

I just bought my second car at Fields BMW. The customer service is awesome. The service department is great and the people are very friendly including John (GM), as well. They always treat me like a King. More

by htagliani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 21, 2013 -

Fields BMW Winter Park responded

Congratulations on your 2nd car from us! We appreciate your kind feedback and your continued business. Sincerely, Mike Spann - Manager (mspann@fieldsauto.com).

March 08, 2007

wanted to charge me almost 18,000 dollars to fix minor damages on the interior of the car. 8,000 was for labor. jesus, its a brand new 330i 06 model, will someone tell them to get a life, fixed all the pr More

by ramif81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
3
May 21, 2013 -

Fields BMW Winter Park responded

I'm very sorry to hear about your poor experience. We have a multi-step process to ensure this kind of experience doesn't happen, but I would like to review where the breakdown occurred. Please give me a call at your earliest convenience at 407-628-2100 or email me at joe.allegra@fieldsauto.com. Thank you, Joe Allegra - Service Manager.

October 06, 2006

When you take you vehicle to Fields BMW Winter Park you should be aware that any belongings left in you car will be gone!!!, there is no trust, they have taken money from my central console...also they hav More

by gsanchez06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
May 21, 2013 -

Fields BMW Winter Park responded

I am are terribly sorry to hear about your experience. Behavior like this is not tolerated at the Fields Auto Group and we've taken the necessary measures to ensure that this doesn't happen again. I encourage you to contact me directly and I will be happy to do my best to turn this situation around for you. Warmest Regards, Mike Spann, Manager. (mspann@fieldsauto.com).

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