Fields BMW Winter Park

Overall, this dealership is certainly one of the best I've ever been to! We went in looking for a used bmw 5 series and wanted to purchase it. But we had personal circumstances that could've prevente I've ever been to! We went in looking for a used bmw 5 series and wanted to purchase it. But we had personal circumstances that could've prevented us from getting the car. Our salesperson, Jay, helped us every step of the way. He has excellent communication and made this a smooth transaction. In the end, we were able to purchase the car with Jay's help. Jay takes the title of selling BMW's very highly and I would recommend him to anyone who decided to buy a car from this dealership! Very kind and provides excellent service! More

Why this review; to tell all we had the best ever experience this week at Fields / Winter Park buying a new 328. . Jay Fitzgerald( out standing) cut through all the red tape, stayed way after closing experience this week at Fields / Winter Park buying a new 328. . Jay Fitzgerald( out standing) cut through all the red tape, stayed way after closing time and took care of our every need. If you haven't checked out Fields / Winter Park you need to and when you get there, make sure you ask for Jay, his willingness to listen and focus on your needs is off the chart. Thanks Jay, J&H More

The reason I gave a 5-5 rating is because this by far was the best experience my wife and I have ever had in buying a new vehicle. Al Smith (Tiger) was a delight to work with helping and leading us to the g the best experience my wife and I have ever had in buying a new vehicle. Al Smith (Tiger) was a delight to work with helping and leading us to the goal we wanted without pushy salzie closes. Robert made the closing fun for the first time, in and out smoothly. I highly recommend Fields as the place to buy your BMW. More

Buying a new vehicle can be "scary" but Al Smith @ Fields BMW made the experience a pleasure. He was perceptive and informative, and led me in the right direction in choosing my new red X3. Smith @ Fields BMW made the experience a pleasure. He was perceptive and informative, and led me in the right direction in choosing my new red X3. I love it!! I felt confident in my decision due to his honesty, expertise, his understanding nature, and his patience. He earned my trust... More

The customer experience at this dealership is the benchmark for all others. I've been to many dealerships over my lifetime and this is one of the few times I've felt like I would come back and buy a benchmark for all others. I've been to many dealerships over my lifetime and this is one of the few times I've felt like I would come back and buy another car from them. The Client Advisor, Jay Fitzgerald, clearly represents the brand and is passionate about ensuring the customer experience is a positive one. As part of the purchase process it was also very clear the team that supports the dealership works together to ensure the customer experience is solid by obtaining information and communicating with the customer during the entire purchase process. More

I dropped off my virtually brand new car for it's FIRST oil change EVER and when I went to pick it up, guess what, it was gone!! Fields gave my car keys to some random man that asked for them! This r FIRST oil change EVER and when I went to pick it up, guess what, it was gone!! Fields gave my car keys to some random man that asked for them! This random man apparently put my car on a tow truck and drove off the lot without a trace! To top it off, the cameras weren't working! So not only could Fields not tell me WHO took my car and WHEN, there was no attempt to even give me a loaner to drive until they figured out how the heck they managed to hand my car keys over to some strange man without asking any questions... I refuse to do business with Fields BMW and have told and will continue to tell everyone I know about what happened and how Fields has handled this like a simple insurance claim thus far. Unacceptable. More

We drove to Fields from Tampa to buy a VW that they had advertised on the web, negotiated a price, wrote up the deal, and after 2.5 hours invested in the deal were told the car was sold on Ebay, screw that advertised on the web, negotiated a price, wrote up the deal, and after 2.5 hours invested in the deal were told the car was sold on Ebay, screw that, something else went down and it stinks. I grew up in Orlando and have lots of friends and will be sure to share my experience. Mike Simpson President www.skadrives.com More

Our experience at Fields BMW Winter Park, FL was outstanding. Beginning with our salesman, Al Smith, and continuing on through the guest lounge personnel, the sales managerMundy Burruezo, the finan outstanding. Beginning with our salesman, Al Smith, and continuing on through the guest lounge personnel, the sales managerMundy Burruezo, the finance manager, Jaime Drawdy, and finally the customer service liason, Patti Rennie. Everyone treated us with friendly respect and worked together to make our experience one we could actually say we enjoyed! An amazing feat for a car dealership. Many thanks. More

Excellent service would definitely recommend going to fields see Richard in service super cool guy always will look out for you. I have been dealing with Richard and fields for z3 years now and wouldn't fields see Richard in service super cool guy always will look out for you. I have been dealing with Richard and fields for z3 years now and wouldn't go anywhere else. More

Been a long time Fields customer and their service is outstanding. They are always willing to go above and beyond and turn what should be very frustrating experiences into enjoyable ones. Thank you! outstanding. They are always willing to go above and beyond and turn what should be very frustrating experiences into enjoyable ones. Thank you! More