Fields BMW Winter Park

My review is for the Service Department specifically my Service Advisor Marco Chavez. He is absolutely the most professional Service Advisor I have worked with; and I have worked with several from New York Service Advisor Marco Chavez. He is absolutely the most professional Service Advisor I have worked with; and I have worked with several from New York to Florida. I don’t give reviews often but I believe that Marco deserves more than a 5 Star rating. I am also happy with the technician that worked on my vehicle. I must add that Marco Chavez tries his best to make his customers happy. He is very professional, honest and knowledgeable. I said honest because he explains everything that needs to be fixed on my vehicle and doesn’t add on more than many dealers do. Believe me I have had that experience with others. So I rate this service dealer the manager and Marco very highly More

Great Customer Service! My service representative Brandon was exceptional and took the time out to listen attentively to my concerns. My service representative Brandon was exceptional and took the time out to listen attentively to my concerns. More

I find them reliable and they are honest. They, told me what was needed and they worked with me to get it repaired and paid through the third party insurance. They, told me what was needed and they worked with me to get it repaired and paid through the third party insurance. More

All of my experiences with this dealership have been excellent. If you wish for more details then feel free to give me a call. &63.446.0775. Joey Sacco excellent. If you wish for more details then feel free to give me a call. &63.446.0775. Joey Sacco More

I am very happy with the service, the place very cozy, the agents very friendly, good service and you receive your clean car the agents very friendly, good service and you receive your clean car More

We’ve been going to Fields BMW for the last 10 plus years. They’re professionals courteous and knowledgeable. Josh the service manager is exceptional. He kept us updated of the repairs from start to f years. They’re professionals courteous and knowledgeable. Josh the service manager is exceptional. He kept us updated of the repairs from start to finish. He even provided information about rebates to help us save on the repairs. More

The service and customer care at this dealership is remarkable. Starting with the Service Advisor and all of the staff conduct themselves in a friendly and professional manner. The amenities and the remarkable. Starting with the Service Advisor and all of the staff conduct themselves in a friendly and professional manner. The amenities and the facility meet outstanding standards! Very clean! More

“You should swallow your pride, and buy it from them”… those were the words of their GSM, well I did David… A candid review; having been in and around the auto business- I’m genuinely perplexed how 1) any those were the words of their GSM, well I did David… A candid review; having been in and around the auto business- I’m genuinely perplexed how 1) anyone buys a car here and 2) how BMW USA has allowed fields such a monopoly in the Central Florida area. I came in with my fiancée and we drove a vehicle, the salesperson was knowledgeable and overall friendly. No issues with him. I expressed upfront that I was shopping a similar model at BMW of Tampa; I asked that prior to us writing any pencils that his GSM come out and speak with me- that way we could get to the point without the back and forth. That is when it all went south. I shared with David Bills, GSM all of the information… in a friendly and light manner. Once I showed him BMW of Tampas worksheet, his demeanor was one of arrogance. I can respect not wanting to be competitive and choosing to not negotiate terms, but I’d offer that you could’ve chosen different words than, “If I were you, I’d swallow my pride and buy it from them”. Not sure what training you’ve had or Fields provides, but not really setting the bar for a customer forward experience…. So allow me to share what I’d say. “Mr. Customer, I have to say that is an incredible deal that they’re offering you. I don’t think that we’d be able to match it, that said we’d love to earn your business, but if price is your only deciding factor, I would give strong consideration to their offer so you don’t miss out on it… however if buying local and service are important to you, I’d love to see what we can do” At least you actually don’t display arrogance that way and in a polite way you “broom” the customer. More

Service adviser Marco ***** absolutely worth waiting for two weeks upon scheduling my appointment. If I owned a dealership I would steal him. two weeks upon scheduling my appointment. If I owned a dealership I would steal him. More