Fields BMW Winter Park

Best service advisor experience to date First time I went to this dealership. Service advisor was very helpful and professional. He helped me out and went above and beyond. Very happy with First time I went to this dealership. Service advisor was very helpful and professional. He helped me out and went above and beyond. Very happy with my experience. More

Service at you guys dealership I got an exelent assistance from my friend Mathew, he is a very pleasant and friendly, moreover, when he got my car, he first let me know about he wa I got an exelent assistance from my friend Mathew, he is a very pleasant and friendly, moreover, when he got my car, he first let me know about he was gonna perform on my car while my car was going through service. More

Excellent service My service advisor David Susa is fantastic. He kept me informed daily while my car was being taken care of. I always get my car back in very clean co My service advisor David Susa is fantastic. He kept me informed daily while my car was being taken care of. I always get my car back in very clean condition. Thank you! More

Good and bad Although I was happy that they repaired my first BMW I was not pleased that I waited an hour and a half before the car wash employees and receptionist Although I was happy that they repaired my first BMW I was not pleased that I waited an hour and a half before the car wash employees and receptionist misplaced my keys to my second BMW. More

General mantenince made easy! Richard Gaffney was very helpful and kept me posted throughout the day. In got me in early than expected and made normal annoyance painless and reason Richard Gaffney was very helpful and kept me posted throughout the day. In got me in early than expected and made normal annoyance painless and reasonable. The shuttledriver, David, was super nice too. Thank you! More

Very professional all around. Everyone was very helpful. the whole experience was great. I was met by a tech who brought me over to my service advisor. The service advisor had all my paper work and my loane the whole experience was great. I was met by a tech who brought me over to my service advisor. The service advisor had all my paper work and my loaner car was ready. I was told my car would be ready by 6 and it was ready by 2. I was very pleased with the. Work. More

Great service The service staff is always attentive and friendly. Everybody is cheerful and the waiting area is spotless. Restrooms are clean and you have the,clean The service staff is always attentive and friendly. Everybody is cheerful and the waiting area is spotless. Restrooms are clean and you have the,cleanest showroom I've ever walked around in. More

Great service. Great coffee. Prompt service. Accurate pick-up time quoted. Matt Stevens is high class and was a pleasure to work with. Waiting area had a variety of hot/cold bever Prompt service. Accurate pick-up time quoted. Matt Stevens is high class and was a pleasure to work with. Waiting area had a variety of hot/cold beverages to choose from and the coffee was superb. Very satisfied with the experience. More

BMW the ultimate worst car buying experience About two months ago I went to BMW Fields of Winter Park to purchase a car the sales person was not very useful I almost had to beg to take the car fo About two months ago I went to BMW Fields of Winter Park to purchase a car the sales person was not very useful I almost had to beg to take the car for a test drive finally when the time came to drive the car home my wife noticed the car did not have the blue tooth feature we assume this feature had been included in the paperwork and asked the sales person and he said it was so he starts to explain that BMW did not add this feature that year then why do they have it on the dealer invoice at this point he starts looking and asking other co workers if they have a portable headphone in the end he can not find one he tells me he will call me that week but I never hear from him the following weekend I go to the dealership he tells me its too late service is close and to text him that week I did but he never responded so the following week I am off again to the dealership this time he is not there I proceeded to speak with the sales manager who inform me that once I drove the car out the lot it was my responsibility to be aware of any discrepancy under the consumer beware rule then told me he was going to be out of town and that our sales person would be in contact the following week . Monday our sales person inform us they would give us a portable headphone and that pretty much is how they handle the situation in the end I feel their customer service was sloppy negligent and deceitful I would not wish this kind of experience on anybody . More

Third time the charm Car was in 2x'before for the same engine light on issue. What I thought was minor was not so simple. Mike took wonderful care of the car and kept Car was in 2x'before for the same engine light on issue. What I thought was minor was not so simple. Mike took wonderful care of the car and kept me informed every step of the way. I can relax when I know he is looking after the car and my peace of mind. Great job. I was spoiled by Fields in Northbrook IL I am so happy to find them here in Florida. More