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Fields BMW Winter Park

Winter Park, FL

4.5
785 Reviews

963 N Wymore Road

Winter Park, FL

32789

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785 Reviews of Fields BMW Winter Park

December 11, 2016

Jerry' Opinion Matt Roberts is great to work with and I bought a extended warranty that lady was also a pleasure to work with. I recommend this dealer to everyone. More

by gjr82355
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Roberts
Apr 18, 2017 -

Fields BMW Winter Park responded

Thanks so much for your helpful remarks and your business, gjr82355! Rest assured knowing that we will do whatever it takes on your future visits to make us suitable of your continued trustworthiness. Kind Regards, Mike Torre, General Manager, Fields BMW Winter Park.

December 11, 2016

Pick up service I appreciate the valet service Fields offer and the professionalism of the service department. The service manager was helpful in arranging for the ve More

by Hogans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe, service manager.
Apr 18, 2017 -

Fields BMW Winter Park responded

Thank you for your feedback, Hogans. I'm happy to learn your experience overall was great. I apologize for the inconveniences that you encountered during your visit. Please don’t hesitate to contact me to share more information and I will do my best to rectify the situation for you. You may reach me by phone at (407) 628-2100, or via email at mtorre@fieldsauto.com. Sincerely, Mike Torre, General Manager, Fields BMW Winter Park.

December 10, 2016

Excellent Service! I love Fields' service department! Always quick "in" and quick "out," plus friendly customer service! My service rep, Matt Stephens is the best and More

by marybowen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Stephens
Apr 18, 2017 -

Fields BMW Winter Park responded

Thank you, Mrs. Bowen! That's definitely the type of service we strive for - always fast, friendly and professional. We do genuinely care about our customers. I'm happy to learn we provided you with an excellent experience. It's really our pleasure to help. If there is anything further we may do to better serve you, please let me know. Sincerely, Mike Torre, General Manager.

December 10, 2016

& Series Oil Change I had to wait for over 90 minutes but the dealership was accommodating and friendly. I grabbed free lunch and as many drinks I wanted while I waited. More

by JPistolz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blaine
Apr 18, 2017 -

Fields BMW Winter Park responded

Thank you for your review, JPistolz. I'm happy to hear that overall you were very pleased with your experience. It's our pleasure! I apologize for the long wait, I will be sure to share this feedback with our Service Team and make sure that your future visits are always fast, friendly and professional. Thank you for your business. Fields Matters Because You Matter. Sincerely, Mike Torre, General Manager.

December 09, 2016

Patti our advisor she amezing Patti our advisor she awesome and facilities was outstanding, I bought my vehicle for services and the was completed but some need to order the part s More

by s15771577
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti
Apr 18, 2017 -

Fields BMW Winter Park responded

Thank you for your feedback, s15771577. We're happy to have exceeded both your expectations! All of our team are very passionate about the work they do. We look forward to serving you in the future. Fields Matters Because You Matter. Sincerely, Mike Torre, General Manager.

December 09, 2016

Excellent Service Representative I have been working with David Sousa since purchasing our two BMW's. He is very professional and communicates clearly in a timely manner. He is a de More

by hall,cindy2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Sousa
Apr 18, 2017 -

Fields BMW Winter Park responded

Thank you for your continued business and loyalty over the years. I will be sure to share your great feedback with David and our Team. If there is anything further we may do to enhance the quality of your ownership, please let me know. Best Regards, Mike Torre, General Manager.

December 09, 2016

Always a pleasant experience Love my service advisor, he's always attentive and cares about my service experience! The area is clean neat and comfortable. Would definitely recomme More

by Yay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Math Stephens
Apr 18, 2017 -

Fields BMW Winter Park responded

Thank you! We're delighted to have exceeded your expectations! The next time you come in for your car wash, please swing by my office and let me know if there is anything else we can do to elevate your ownership experience. Sincerely, Mike Torre, General Manager.

December 09, 2016

service was excellent. Excellent, Mike Abney was helpful. A pleasure to work with. Evething went as expected. I use this dealership for both of my vehicles, and for parts. More

by Crod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Abney
Apr 18, 2017 -

Fields BMW Winter Park responded

Thank you, Crod. We’re proud to have a dedicated and hardworking team, here to serve your automotive needs. If there is anything further we may do to enhance the quality of your ownership experience with us, please don’t hesitate to ask. Kind Regards, Mike Torre, General Manager, Fields BMW Winter Park.

December 08, 2016

Great experience Customer support was great, my advisor Joe was very helpful and I hope to work with him again. The car looked amazing after the complimentary car wash More

by Jedi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Allegra
Apr 18, 2017 -

Fields BMW Winter Park responded

That's great news, Jedi, and I'll be sure to pass that along to Joe and our team. It's great to hear you are also enjoying the amenities we offer. If there is anything else we may do to heighten your ownership experience, please give me a call at (407) 628-2100 or drop by my office the next time you stop in. Sincerely, Mike Torre, General Manager.

December 08, 2016

Best dealership/ amazing customer service. I've purchased several cars in the past 40 years. Never have I been treated so kindly like I have at Fields. The customer service in the service dep More

by sheldon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept mgr
Apr 18, 2017 -

Fields BMW Winter Park responded

What else can we say but, “thank you” for your kind words! Our entire team at Fields BMW Winter Park is grateful for your both feedback and for your business. Fields Matters Because You Matter. Sincerely, Mike Torre, General Manager.

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