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Fields BMW Winter Park
Winter Park, FL
780 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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780 Reviews of Fields BMW Winter Park
November 07, 2018
Good Service All went well from the delivery of the loaner to the delivery of my car. We’re satisfied. The items I discussed with Chris was addressed and remedied. All went well from the delivery of the loaner to the delivery of my car. We’re satisfied. The items I discussed with Chris was addressed and remedied. My wife was happy to have her car back, and the feeling of having a safe and reliable vehicle. More
by Cdub66
Employees Worked With
Chris W.
November 03, 2018
Always a great experience! I had to take my car in because there was a recall on something - meaning they’re repairing it free of charge. This has happened in the past and each I had to take my car in because there was a recall on something - meaning they’re repairing it free of charge. This has happened in the past and each time everyone still provides the absolute best customer service. I had to drop my car off a little earlier than scheduled because of a change in my work day, which they easily accommodated with no hesitation. They always offer complimentary breakfast, which is always delicious and the chef is so friendly. I had to pick my car up after the service department closed that day but Shawn still called and go over everything with me, ask if I had any questions, and make sure I didn’t need a shuttle to bring me back. I’m always so happy with my experiences here and it definitely influences my thoughts on sticking with BMW for my next car purchase. More
by LaurenZika
Employees Worked With
Shawn
November 02, 2018
Service, battery replacement, rear tires replacement Excellent! From checkbicheck in to service, check out and delivery of car, BMW exceeded expectations in staff friendliness and courtesy, vehicle info Excellent! From checkbicheck in to service, check out and delivery of car, BMW exceeded expectations in staff friendliness and courtesy, vehicle information and status and so far, results. Customer service was second to none on this appointment. Thank you! More
by Ra2018
Employees Worked With
Josh service advisor
November 01, 2018
Lacking first impression Called ahead of time to make sure tire was in stock. Was told it was. Spent an hour there to find out it wasn’t. Called ahead of time to make sure tire was in stock. Was told it was. Spent an hour there to find out it wasn’t. More
by Mr_617
Employees Worked With
David
November 01, 2018
Service As usual, my service at Fields BMW was excellent! Mike Abney is awesome! Always ready and willing to accommodate. I would highly recommend this store. As usual, my service at Fields BMW was excellent! Mike Abney is awesome! Always ready and willing to accommodate. I would highly recommend this store. More
by Despo
Employees Worked With
Mike Abney
November 01, 2018
Costumer service Excellent costumer service. Shaun Took the time to take care of everything that need it to be done in my car. I’m very pleased, and very happy! Excellent costumer service. Shaun Took the time to take care of everything that need it to be done in my car. I’m very pleased, and very happy! More
by Patricia10
Employees Worked With
Shaun Debose
October 27, 2018
Service as promised. Have been a loyal customer of Fields BMW for 10 + years. Would never buy anywhere else. Always professional and friendly experience. I would hi Have been a loyal customer of Fields BMW for 10 + years. Would never buy anywhere else. Always professional and friendly experience. I would highly recommend them to my friends and family. More
by Dorsey
Employees Worked With
Jay, Eli Luber, Chris Neal, Joe Allegra
October 25, 2018
Unacceptable wait time This by far was the most unacceptable customer service I have experienced at any car dealership. I’m very upset after having an apt at 8am and not get This by far was the most unacceptable customer service I have experienced at any car dealership. I’m very upset after having an apt at 8am and not getting my car back until after 5. I also called and text to get a status but no real response. Do better. More
by Sharbmw
Employees Worked With
Stuart
October 24, 2018
Great service Chris Wetteland always provides fast friendly service. I appreciate that he keeps me updated as to my vehicle status and always manages to get my car Chris Wetteland always provides fast friendly service. I appreciate that he keeps me updated as to my vehicle status and always manages to get my car scheduled in a timely manner. More
by LynnBMW
Employees Worked With
Chris Wetteland
October 22, 2018
Worst experience! They put dents in my brand new car, took out the driver profile & were not able to rebuild it. Added two additional trips back & forth because they w They put dents in my brand new car, took out the driver profile & were not able to rebuild it. Added two additional trips back & forth because they were not honest about denying my car and screwing up my preset stations, profile, etc. I was not offered any thing to make up for the inconvenience & the damage to new car. Terrible customer service....seem rude even when the mistake was made by them. Today, the car was not even washed and I have been waiting for 1 1/2 hours. Farhad Shahbazian More
by Not happy
Employees Worked With
Shawn
