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Fields BMW Winter Park
Winter Park, FL
780 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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780 Reviews of Fields BMW Winter Park
August 03, 2021
BMW service department at Fields is always prompt, courteous and is good at keeping you aware of service status of vehicle. Clean modern facility. courteous and is good at keeping you aware of service status of vehicle. Clean modern facility. More
by Brian772
Employees Worked With
Jay Barnett in Service
July 24, 2021
Service was excellent and associates were very professional and informative. Associates arranged transportation due to the length of service because of an unexpected repair. The service location a professional and informative. Associates arranged transportation due to the length of service because of an unexpected repair. The service location and amenities were excellent. More
by Ritag2172
Employees Worked With
Marco and his assistant
July 22, 2021
I just had my first service (oil change) on my 2021 BMW X5 by Fields BMW in Winter Park. The service was great and timely. I’m impressed by the video the repair sends as they inspect the entire vehicle whi X5 by Fields BMW in Winter Park. The service was great and timely. I’m impressed by the video the repair sends as they inspect the entire vehicle while on the service lift. The car cleaning following service is excellent too! I highly recommend Brandon Bermudez and the Fields Service department! More
by Jrutherf32708
Employees Worked With
Brandon Bermydez
July 20, 2021
I scheduled an appointment for 2003 M3C to get a takata airbag replaced. Making the appointment went smoothly and no problems. I dropped the car off at the service area and people were very attentive and n airbag replaced. Making the appointment went smoothly and no problems. I dropped the car off at the service area and people were very attentive and nice. I waited around 2 hours and the car was finished. I left to get gas and noticed the trim right below the passenger airbag had been scratched. I turned right around and showed it to my service advisor, because that scratch was not there before and what a coincidence that the scratch was underneath the area they had been working on. I waited about 30 minutes until he talked to the manager. They were unable to confirm if the scratch happened while in service and thankfully did order a replacement part. I rarely take my cars to dealerships for service due to this reason. Wish I could say something different! More
by Crispy940
Employees Worked With
Omid
July 12, 2021
Marco have been my Service Advisor for the pass two years. He courteous, well informed regarding my issues. He very professional and does BMW a great of pride. As usual all service issue were handle ti years. He courteous, well informed regarding my issues. He very professional and does BMW a great of pride. As usual all service issue were handle timely. More
by Rc2dor
Employees Worked With
Marco Chavez Service Advisor
July 06, 2021
Great customer service, I always work with Chris Wetteland when I come in for my services and he goes above and beyond. I highly recommend Fields BMW. Wetteland when I come in for my services and he goes above and beyond. I highly recommend Fields BMW. More
by Dirtybrain19
Employees Worked With
Chris wetteland
March 05, 2021
STAY WELL AWAY!!!!!!!!!!!!!!!!IF YOU WANT TO BE TREATED STAY WELL AWAY!!!!!!!!!!!!!!!! IF YOU WANT TO BE TREATED LIKE VALUED CUSTOMER, THIS IS NOT THE PLACE FOR YOU - GO TO MERCEDES IN MAITLAND. CONVE STAY WELL AWAY!!!!!!!!!!!!!!!! IF YOU WANT TO BE TREATED LIKE VALUED CUSTOMER, THIS IS NOT THE PLACE FOR YOU - GO TO MERCEDES IN MAITLAND. CONVERSELY, IF YOU DON'T WANT TO BE RIPPED OFF AND MISOLD A LEASE/PURCHASE - GO TO MERCEDES IN MAITLAND. ALSO, STAY WELL AWAY FROM ANY OF THEIR PROTECTION PACKAGES, THEY ARENT WORTH THE PAPER THE ARE WRITTEN ON – LET ALONE THE MONEY YOU PAY FOR THEM… IF YOU WANT IMMENSE CUSTOMER SERVICE - GO TO MERCEDES IN MAITLAND. IF YOU WANT A REFERESHING CHANGE OF PACE, WHERE SALESPEOPLE ACTUALLY LISTEN, ENGAGE, SYMPATHISE AND EMPATHISE. THEN FORMULATE A PLAN THAT BEST SUITS YOUR REQUIREMENTS AND BUDGET - GO TO MERCEDES IN MAITLAND. NEVER HAVE I COME ACROSS CANTANKEROUS ATTITUDES LIKE I HAVE HERE! A HOARD OF UNDER-ACHIEVING, ELTITEST, ARROGANT AND SELFRIGHTEOUS CLOWNS. EVEN SALES MANAGERS ARE NOT INTERESTED WHEN YOU SPECIFICALLY REQUEST THEY HANDLE YOUR CASE. NIETHER ARE THEY PREPARED TO WORK WITH YOU. LET ALONE STANDARD SALESPEOPLE/CLIENT MANAGERS. ITS FIELD’S WAY OR NO WAY… WHAT I AM SAYING IS, GO ANYWHERE WHERE THERE IS NO AFFILATION TO FIELDS AUTO... WHAT A JOKE! THIS SADLY SPELLS THE END OF A NEARLY 10 YEAR RELATIONSHIP WITH BMW, A RELATIONSHIP BUILT ON PRIDE, HONESTY AND INTEGRETY IN THE UK. WHICH I ANTICIAPTED WOULD BE MIRRORED IN THE US. HOW WRONG WAS I…! I HAD ABSOLUTE CONFIDENCE AND RESPECT FOR SOPER BMW IN LINCOLN, UK. FIELDS BMW WINTER PARK THE COMPLETE OPPOSITE! BEYOND DISSATISFIED AND DISGUSTED! ABSOLUTEY TERRIBLE EXPERIENCE AND ITS SAFE TO SAY WHO WON MY BUSINESS! More
by NOW A FORMER BMW CUSTOMER
Employees Worked With
DAVID BILLS, JOE DIXON, STEVE TOLAR
November 12, 2020
I have purchase 8 cars from this dealership over the years. There will not be a 9th. The dealership has become so corporate that it is beyond ridiculous. I just went into the new dealership for service years. There will not be a 9th. The dealership has become so corporate that it is beyond ridiculous. I just went into the new dealership for service. It is the first time I have been in their new shiny multi--million dollar facility. You stand in front of the service manager. No chairs. You stand. that kind of says it all. How welcoming is that? You have to call for an appointment and often wait more than a week, longer if you need a loaner. This is a BMW dealer mind you and many of the cars are well in excess ot $80K. When you arrive for the appointment sometime they are ready for you sometimes they are not. Maybe all dealerships have become this cold and impersonal. I wouldn't know because I have been a loyal Fields BMW customer for almost 20 years but not anymore. This post has little to do with this one service appointment today but rather the complete lack of any awareness of their customers. You are simply a number much like you are at the DMV. More
by leon
Employees Worked With
Joe Allegra, Lance Lightsey, Brian Williams
