Fields BMW South Orlando

Outstanding I called in the morning and Nancy Hernandez was extremely helpful and polite . She got me in the same day and out within hours. She did everything she I called in the morning and Nancy Hernandez was extremely helpful and polite . She got me in the same day and out within hours. She did everything she said she would in calling me back. I have several businesses and would love to have a great employee like her. I will be back. More

Smoth It's was all as expected and promised. Staff was courteous and helpful. Job was finished in expected time. So in nut shell very smooth experience It's was all as expected and promised. Staff was courteous and helpful. Job was finished in expected time. So in nut shell very smooth experience More

Be Nice Wonderful service department. I couldn't have been happier with my BMW's service and really liked my service advisor. I was taken back by how rude the Wonderful service department. I couldn't have been happier with my BMW's service and really liked my service advisor. I was taken back by how rude the other customers were acting towards the service advisors. I felt bad for them having to be abused by discourteous entitled customers. Be nice....and you will be treated in kind. More

Oil Change BMW Overall the dealership was easy to work with and the job was completed in a timely manner. My two points of feedback is that I was the dealership have Overall the dealership was easy to work with and the job was completed in a timely manner. My two points of feedback is that I was the dealership have out complimentary loaners like Audi and Mercedes for those that are getting a service done. It is an easy way to market different vehicles and a nice service for those that have paid a large amount of money to buy the car. Second, I was shocked that the shuttle was an old van and not a BMW. Seemed crazy to me that I was dropping off a luxury vehicle and then getting a ride in a beaten up old van. All other luxury brands will at least drive you around in their own brand vehicle. Audi uses a Q7 or Q5 and Mercedes has their sprinter. I was very diappointed. The drivers however were very nice! More

Awesome experience I recommend this dealership. Unlike Mercedez or Lexus they have different plans to work with your situation. I had a really bad negativity in the car I recommend this dealership. Unlike Mercedez or Lexus they have different plans to work with your situation. I had a really bad negativity in the car I was trading in but they still helped me and managed to work it out. Michelle was of great help ! More

Service I brought my car in on a Saturday, and the team took great care of me and got my car in and out relatively quickly considering I had no appointment. I brought my car in on a Saturday, and the team took great care of me and got my car in and out relatively quickly considering I had no appointment. More

EXELLENT CUSTOMER SERVICE I went into the service center to maintenance my vehicle & as soon as i walked in the door Nancy Hernandez greeted me with a smile on her face and mad I went into the service center to maintenance my vehicle & as soon as i walked in the door Nancy Hernandez greeted me with a smile on her face and made me feel welcomed. My car's mechanic, Kevin was also very knowledgeable. He not only told me what was wrong with my car, he educated me on the issue & told me how he was going to fix my car. I knew my car was in good hands. They washed my car and left it looking brand new again. I no longer have to fear leaving my car in the hands of a lousy mechanic because I will keep coming to fields Bmw of south Orlando where i know I will be taken care of -Naiomi Lizardo More

Amazing Experience I had the most pleasant experience purchasing my new car. Jason Price made it easy. He really listened to what I needed. I ended up getting a vehicle I had the most pleasant experience purchasing my new car. Jason Price made it easy. He really listened to what I needed. I ended up getting a vehicle that I am incredibly happy with. I will definitely be going to see Jason at Fields for all my future purchases. More

Communication! I had an appointment at 9:30AM. I did not have transportation and was going to wait figuring that I was in early and the task (spark plug change) shou I had an appointment at 9:30AM. I did not have transportation and was going to wait figuring that I was in early and the task (spark plug change) shouldn't be too time consuming. I waited outside and my car was not pulled into the shop until 10:40AM. I waited until about 1PM and I had a friend pick me up and told the guy at the desk to notify me when the car would be ready. My friend arrived at about 1:30. We had lunch and went to the mall. It was around 3PM when I called and asked the status of my car that was dropped off at 9:30AM. I was told Mike C. was on lunch and should be back in about 30 minutes. I called again about an hour later and he was still "on lunch". I then went to the dealer and asked for him and he was "on lunch". At this point I was thinking how nice it must be to have hour+ lunch breaks. I finally met up with Mike around 5ish and said "you're a tough guy to get shod of". He told me the car is ready and gave me the rundown of other mechanical issues. I settled my bill and left feeling as if my time was not considered. I understand maintenance takes time and should not be rushed. However, having an engine with spark plugs right on top should take max 3 maybe 4 hours especially if the mechanics are doing this task day in and day out. More

Great service until the end Very disappointed to watch the "lot boy" taking my M3 for a joy ride around the parking lot. Not acceptable for this type of dealership. Very disappointed to watch the "lot boy" taking my M3 for a joy ride around the parking lot. Not acceptable for this type of dealership. More