Fields BMW South Orlando

I recently visited the BMW South Orlando location for routine maintenance and was pleased with the customer service and detailed work I witnessed. Thanks Angel! routine maintenance and was pleased with the customer service and detailed work I witnessed. Thanks Angel! More

Excellent service I was on the road to orlando and had a message in the computer they received my car and do what is need to be done and knowing I was on vacation the help me out with a loaner very good ser message in the computer they received my car and do what is need to be done and knowing I was on vacation the help me out with a loaner very good service and very helpful Angel Mercado was very helpful and very responsive via text message of the agency More

Diagnostics, updates, completion, notification all on time. Plus 3-month interest free payments - truly above and beyond.Service representative was courteous. Courtesy car wash always a plus. time. Plus 3-month interest free payments - truly above and beyond.Service representative was courteous. Courtesy car wash always a plus. More

Dayja was amazing and went above and beyond to get things taken care of she is my go to person from now and on moving forward. taken care of she is my go to person from now and on moving forward. More

Excellent timely service and repairs! This was an emergency repair due to maintenance required light coming on while driving vehicle. I could not ask for a better, more caring service manager than De emergency repair due to maintenance required light coming on while driving vehicle. I could not ask for a better, more caring service manager than Deyja. My wife and I also felt safe working with her because she worn a mask at all times, and maintained/followed CDC guideline for COVID-19 safety, More

Service on my 3 series was drawn out due to the holidays and dealing with an extended warranty, to which I place no blame on the dealership or service department. My primary complaint is the lack of accommo and dealing with an extended warranty, to which I place no blame on the dealership or service department. My primary complaint is the lack of accommodation for a service that took over one week to complete due to the above circumstances. I was told that because I did not purchase this particular vehicle from Fields, I did not qualify for a courtesy loaner while the vehicle was in service. I DID, however, purchase a 2019 X3 M40i from this exact dealership in September of this year. Needless to say, I didn’t really feel included in the “Fields Family” because an effort was not even attempted to make an accommodation and I had to inconvenience my spouse by sharing a vehicle for over a week. I gave a rating of ‘good’ because Deyja was consistent in communicating and updating me on the service timeline, but there was definitely a missed opportunity in making this an excellent experience. More

Bouzko always checks on me. Trust him. Angel was very polite and thorough. The service took less time than estimated. Followed good COVID precautions while I was there. polite and thorough. The service took less time than estimated. Followed good COVID precautions while I was there. More

Fields BMW is a dishonest dealership. When I bought my car Michelle Febrilet kept hard selling me to buy a treatment for my car called cilajet. I told her no but she was relentless and made numerous false car Michelle Febrilet kept hard selling me to buy a treatment for my car called cilajet. I told her no but she was relentless and made numerous false representations about how it was used on president Trump’s helicopter and she said if I ever have a problem they would promptly take care of it. I paid $1295.00 for two $15 and hour employees to slap something on my car. The finish I was promised and I also paid to have the interior treated. I brought the car in for inspection today and after reviewing my complaints I was rudely advised that nothing was covered. DO NOT EVER GET SUCKED IN FOR THIS TREATMENT AS IT SUCKS? You are wasting $1295 if you are a sucker for this cilajet treatment. More

With my Mercedes E350 Coupe I was always very happy with Fields in Lakeland. Switched to BMW i3 and used Fields South Orlando: At each of last 3 services there was a hassle, but this time my frustration lev Fields in Lakeland. Switched to BMW i3 and used Fields South Orlando: At each of last 3 services there was a hassle, but this time my frustration level boiled over: absolute unprofessional customer service while being tricked and ripped off. First they needed to do a software update and changed just the battery for $1,100, then they ran their ‘computer scan’ and told me that they have to change some SCS’ses ??? for another $6,800 plus tax. No further explanation! Are they really kidding me. Do they really think I am so stupid, Not with me. So, my advice, be careful, let them provide you with an exact estimate upfront, do not accept unnecessary expensive software updates. My conclusion: Will never use or see them again. More

Staff is always friendly polite courteous and explains the details to you. They keep you informed of what’s happening and send you the video of your service. the details to you. They keep you informed of what’s happening and send you the video of your service. More