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Fields BMW Lakeland
Lakeland, FL
570 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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570 Reviews of Fields BMW Lakeland
December 31, 2023
The service was excellent from the moment someone answered the phone until the last conversation with the service department. I love the fact that a person actually texted me with a real name who was answered the phone until the last conversation with the service department. I love the fact that a person actually texted me with a real name who was very helpful and respectful. Excellent service More
by Colvinmelanie
Employees Worked With
Zachery Benson, Janet Hopkins
December 23, 2023
Did not return calls, or communicate well. Scheduled to have alternator changes, with an appointment three business days in advance, however the day after the scheduled appointment I was told Scheduled to have alternator changes, with an appointment three business days in advance, however the day after the scheduled appointment I was told it would take another day to get the alternator. Left with out a vehicle from Tuesday until Friday. Very disappointing More
by Bob Wesley
Employees Worked With
Zachery Benson
December 22, 2023
Mr. Rick Cutts, Always makes our experience at BMW a professional and excellent experience we recommend his wonderful kind and thoughtful professionalism and excellent service always. The Charles😊 professional and excellent experience we recommend his wonderful kind and thoughtful professionalism and excellent service always. The Charles😊 More
by valval099
Employees Worked With
Rick Cutts
December 19, 2023
Nathan is always the best help. The pick up and delivery is awesome. This dealership takes care of me !! Thank you all The pick up and delivery is awesome. This dealership takes care of me !! Thank you all More
by lanette
Employees Worked With
Nathan Briceland, Zachery Benson, Albert Darby, Keith Dicesare, Bobbi Ausmus, Janet Hopkins
December 18, 2023
Easy to make a service appointment per customer schedule. My service rep Albert is always on the ball explaining all the work done. Fields BMW has been my auto dealer for many years because I appreciate the My service rep Albert is always on the ball explaining all the work done. Fields BMW has been my auto dealer for many years because I appreciate the quality of their vehicles and their expert service. More
by bfields93
Employees Worked With
Albert Darby
December 12, 2023
I recently had an outstanding experience at BMW of Lakeland while servicing my BMW X5 Mi50. Zachary Benson, my service adviser, went above and beyond in ensuring not only the excellence of the service Lakeland while servicing my BMW X5 Mi50. Zachary Benson, my service adviser, went above and beyond in ensuring not only the excellence of the service but also taking care of my accommodations. His attention to detail and commitment to customer satisfaction truly made my visit exceptional. I highly recommend BMW of Lakeland, and I'm grateful for the excellent service provided by Zachary Benson. More
by Greg.drogaline
Employees Worked With
Zachery Benson
December 12, 2023
Keith was very helpful. He explained that the device would take some time plus he waited untill closing time to personally deliver my car from service. He explained that the device would take some time plus he waited untill closing time to personally deliver my car from service. More
by nbone820
Employees Worked With
Keith Dicesare
December 06, 2023
Very relaxed atmosphere! ! Matthew was very professional and knowledgeable. It was like visiting a friend. We leased from him almost 3 years ago and returned to purchase from ! Matthew was very professional and knowledgeable. It was like visiting a friend. We leased from him almost 3 years ago and returned to purchase from him. It’s a 2.5 hour drive for us but definitely worth it!! We will purchase our next BMW from Fields BMW via Matthew More
by fnshop08
Employees Worked With
Rachel, Matthew Whitman
