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Fields BMW Lakeland

Lakeland, FL

4.8
594 Reviews

4285 Lakeland Park Drive

Lakeland, FL

33809

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594 Reviews of Fields BMW Lakeland

March 02, 2024

Great group, always take great care of me. Best BMW DEALER to do business with! More

by garymgordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hicks, Nathan Briceland, Mason Nickerson, Mic Romero, Curtis Pease, Brian Woerdehoff
Mar 04, 2024 -

Fields BMW Lakeland responded

Gary, we are glad to hear that our team has taken excellent care of you. Thank you for being part of the Fields BMW Lakeland family!

February 28, 2024

I come to change my review, BMW is the best dealership. That why I stay with the family of BMW. Thanks for solving the problem More

by starlady64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Woerdehoff
Feb 29, 2024 -

Fields BMW Lakeland responded

We're glad to know that we could resolve your issue and earn back your trust at Fields BMW Lakeland. We appreciate you being a part of our BMW family!

February 28, 2024

The team here is very helpful and professional. We are willing to drive a distance because of the service we receive. More

by Hanifandrews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Creger, Brian Woerdehoff
Feb 29, 2024 -

Fields BMW Lakeland responded

We're so glad to know that our team at Fields BMW Lakeland has been able to provide you with such excellent service. Thanks for making the drive and choosing us!

February 20, 2024

Fields was very helpful and able to repair my issue immediately. I came in late Friday afternoon and they were able to make the repair within an hour. Fast and friendly service. More

by Dctrbaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachery Benson
Feb 20, 2024 -

Fields BMW Lakeland responded

We're glad to know that our team at Fields BMW Lakeland was able to assist you promptly and efficiently! We appreciate your feedback on our service. Safe travels!

February 16, 2024

Very trustworthy and accommodating. Albert always treats me well and with red for my time and concerns. More

by Madelinec1018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry and Cody, Albert Darby, Bobbi Ausmus
Feb 16, 2024 -

Fields BMW Lakeland responded

We're glad to know that Albert and our team at Fields BMW Lakeland have been able to provide you with a trustworthy and accommodating experience. We appreciate your feedback, thank you!

February 15, 2024

I had my car serviced, have warranties, part not covered they charge me for labor 267.00 for labor didn’t have it fix. Been apart of the BMW family for 12 years rethinking and trading into another company. More

by starlady64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zachery Benson
Feb 18, 2024 -

Fields BMW Lakeland responded

I'm sorry to read about your recent experience with us. It's important that our customers feel valued and we apologize if this wasn't the case during your visit. We'd like to discuss these issues further, especially regarding the warranty confusion and shuttle wait time, so please reach out when you have a moment. Thank you, Brian Woerdehoff - Service Manager - 863-816-1234

February 14, 2024

It is a pleasant experience to feel so warm and inviting into the family atmosphere there. Albert Darby, goes out 100 percent get the best service and advice for me. I leave this dealership in tears of jo More

by p.audreyking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Darby
Feb 14, 2024 -

Fields BMW Lakeland responded

Patricia, we're so glad to know that you felt welcomed and well-served by Albert Darby at Fields BMW Lakeland. We strive for excellent service throughout every visit! Thank you for your kind words about our team and atmosphere!

February 08, 2024

Had to have some work done on my car and they did o great job. Finished on time like they said. Zachary is a great service agent. More

by Sir. James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Cutts, Zachery Benson
Feb 08, 2024 -

Fields BMW Lakeland responded

We're glad to know that Zachary and our team at Fields BMW Lakeland were able to provide you with timely service. Thank you for your positive feedback - safe travels and see you next time!

February 02, 2024

I highly rate this dealership based on their knowledge and professionalism. Working with everyone there was a great experience. More

by Jaynerinehart
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Margarita Abreu
Feb 02, 2024 -

Fields BMW Lakeland responded

Jaynerinehart, we're delighted to know you had a great experience at Fields BMW Lakeland. Thanks for the high rating and your kind words about our knowledgeable and professional team!

January 26, 2024

To whom it may concern: I just recently purchased another BMW from Fields BMW of Lakeland. As usual, the professionalism and customer service was outstanding. Mr. Rick Cutts sold me this particular More

by Mike Matthews
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Cutts
Jan 27, 2024 -

Fields BMW Lakeland responded

Mike, we're delighted to know that Rick and the team at Fields BMW Lakeland provided you with an outstanding car-buying experience. We appreciate your kind words about our professionalism and customer service. Thank you for choosing us again!

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