Fields BMW Lakeland

Great follow up on recent maintenance Spoke with John the Service Manager and he was able to take care of all concerns and issues regarding my recent purchase. I would highly recommend af Spoke with John the Service Manager and he was able to take care of all concerns and issues regarding my recent purchase. I would highly recommend after seeing the professionalism he exhibited...great manager!!! More

Excellent associate he was knowledgible, kind and carring a real go getter I'm gonna be coming back to him everytime what a sharp young man a real go getter I'm gonna be coming back to him everytime what a sharp young man More

Absolutely no follow up. I was pre-approved through BMW FS and knew exactly which car I wanted and was ready to buy asap.....received a call from a sales rep to advise I was approved and he would research FS and knew exactly which car I wanted and was ready to buy asap.....received a call from a sales rep to advise I was approved and he would research inventory and call me back asap. Never received a call back. I sent an email, text and left several voice mails to only be ignored. I switched to another dealership 2 days later and bought a new 2014 car the same day. This should have been an easy sale: pre-approved through their own bank, no trade in and I was ready to go. Their loss! More

Wanted to say thank you to all the great folks at Fields. Everyone is always very friendly and goes above and beyond to help me and my wife when we come in. Not only have we purchased two cars from Fields Everyone is always very friendly and goes above and beyond to help me and my wife when we come in. Not only have we purchased two cars from Fields but we use them for all the parts that we need when I service our older Bimmer also. The reason we continue to use their facility is because it is evident that everyone there wants to help. I also recommend Fields to all my customers if they need anything for their BMW, knowing that they will get top notch service. Thank you again to all my friends there at Fields!!! More

Lance the sales manager called me back right away when I was looking to buy a new car.Lance was the best car buying experience I ever had in the 20 years at BMW dealerships.He is very personable,smart and e was looking to buy a new car.Lance was the best car buying experience I ever had in the 20 years at BMW dealerships.He is very personable,smart and easy to work with and knows what he is doing very well at BMW.He ordered the exact 2014 car I wanted.Lance was always quick to write/call back with my questions and very helpful.He even delivered the new 2014 car to me at a golf resort an hour or more away! It was very fast to trade cars with him since all the paper work was done before he brought the car.He really went out of his way to accommodate me and be so helpful and kind and was very honest to me through it all.I will call Lance back in 3 years to order another car. More

I purchased a 2006 Toyota 4Runner from Fields BMW. All I have to say is the service was excellent and continues to be fantastic. Phill went out of his way to help with the sale and even after the sale conti have to say is the service was excellent and continues to be fantastic. Phill went out of his way to help with the sale and even after the sale continued to help with any thing I needed. The business office also was a big help with some tag issues that were created by another dealership. I would highly recommend this dealer ship to any one looking for a new or used vehicle. You won't find a more service oriented dealer. More

We (My spouse and I) went to this dealership on Friday 11/29/13. Lance approached us upon our arrival, made some little smart comment about us being there to OVERPAY them and quickly passed us along to Me 11/29/13. Lance approached us upon our arrival, made some little smart comment about us being there to OVERPAY them and quickly passed us along to Melissa. She appeared nice at first, but was did not seem to know how to compromise with us to make the deal satisfactory. She kept going back and forth to see Lance. We requested to see him to speak with him directly versus the "GOPHER" tactic he was using with Melissa, yet he never reappeared to answer any of our questions. Which made us rather suspicious. Also...when faced with questions for which she had no answer, she simply ignored what was being said and continuously messed with her Iphone. We left that night feeling as if our business was not wanted or needed. Once we reached home we searched for the GM of Lakeland BMW (G Gordon)and CC'd him in our msg to George whom had assisted us via phone. George was always pleasant and we appreciated his assistance. On Saturday 11/30/13 we received a call from Josh with his apologies, but we traveled to Orlando that day and ultimately purchased a vehicle there instead. I would not recommend this dealership to others after being made to feel as if we were disregarded when we visited the location. That is definitely NOT what we would consider GOOD customer service! They may want to provide re-training to both Lance and Melissa regarding the do's and don't of providing "GREAT" customer service to potential buyers. More

Amazing experience from beginning to end! Our first touch point was via email which was responded to within minutes. George was very responsive and in constant contact. Once at the dealership we work touch point was via email which was responded to within minutes. George was very responsive and in constant contact. Once at the dealership we worked with Magic who knew all the details of the M3 we were looking at and made the entire process enjoyable. From George to Magic to Lance the manager and Melissa the finance manager this was the nicest experience in buying a car. They have a laid back approach with knowledgable employees who treated us like family. I would highly recommend this dealership to anyone!! More

Break-pads- sensors and belt replacemant. Honored that Albert took time out with me. I was given the opportunity to drive a x1 while my car was getting service. "forever greatful" Ms- Love- Albert took time out with me. I was given the opportunity to drive a x1 while my car was getting service. "forever greatful" Ms- Love- More

I was in the market to buy a BMW and had heard the ads for fields so i wanted to give them a shot . My last bmw i purchased at furman and loved that car but i wanted to get a new one . so after a over 50 for fields so i wanted to give them a shot . My last bmw i purchased at furman and loved that car but i wanted to get a new one . so after a over 50 mile drive i got to their dealership and it looks great from the outside . but that looking about that’s the only good thing i can say about my time there . I picked out one of the cars i had seen on the internet a white 2013 328i. there were about 8 different 2013 they could get me for the same price. i asked if all had bluetooth and usbs. i was told yes that is standard . After 45 mins of back and forth with the sale person i came to a price and said yes i want to buy it . then they told me to the finance person . after a couple of mins with the finance person i find out a lot of what we talked about as far as warranties that i wanted through BMW were wrong or not there or through BMW . but the finance person was very help full and fix all the sale persons "misunderstanding" but now the car was 70 dollars more a mouth. i still said ok and bought the car . signed all the papers . go to pick up my car the sale person shows me all the new stuff this one has that my 2007 did not have . then said let me set up your blue tooth . we sit in the car after a couple of mins he said o this does not have blue tooth . i thought that was odd . cause i had asked and it was standard . but my fault i still drove the car home thinking i would just do it when i get home . well come to find out my car does not have bluetooth or the USB . the bluetooth i could careless had it in my old car and never used it . but the USB to get the 12gb of music i have on my iphone was one of the main reasons i wanted to upgrade my car . i called the dealer and sales person the next day they said there sorry . and wanted to do something to make it up to me . they ended up tell me they could give me sat. radio at a discount for my trouble .i had sat radio but it’s better than nothing . so i paid the 200 dollars more and got it . but thats all that have done the one phone call i made to them . not calling to see if i like the car or any of that . i think they know they sold me a dud and just ready for the bad servey . More