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Fields BMW Lakeland

Lakeland, FL

4.8
586 Reviews

4285 Lakeland Park Drive

Lakeland, FL

33809

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586 Reviews of Fields BMW Lakeland

December 05, 2014

First time at a BMW dealership; leased a 535i, best car ever I am very satisfied. I dealt with Mr. Frank Barreto. He was courteous, polite and very professional. I am sure we have establish a long term relatio More

by lfavilli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Barreto
Dec 08, 2014 -

Fields BMW Lakeland responded

Thank you for your excellent marks! It's our pleasure to serve your automotive needs. If there is anything else we may do to elevate your ownership, please let me know. Kind Regards, Gary Gordon, General Manager.

November 19, 2014

New Satisfied BMW owner! Your dealership went above and beyond to earn our business and satisfaction. My husband surprised me for my birthday with a new BMW. He worked with More

by gatorteacher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
PJ Nunez
Nov 26, 2014 -

Fields BMW Lakeland responded

Thank you for your excellent remarks, gatorteacher. We'll be sure to give PJ and our team a pat on the back. We're delighted to have exceeded your expectations! The next time you come in for your car wash, please swing by my office and let me know if there is anything else we can do to elevate your ownership experience. Sincerely, Gary Gordon, General Manager.

November 16, 2014

Great! Majed and his team were fantastic, friendly and all-around top-notch! This was the best experience we've ever had in buying a vehicle, bar-none, and w More

by Gatorwick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Majed Nasrallah
Nov 26, 2014 -

Fields BMW Lakeland responded

Thank you for your kind feedback and for being part of the Fields family! We are happy you had such a great experience here! We try to give all our customers in both Service and Sales that type of wow factor. Best Regards, Gary Gordon, General Manager.

November 04, 2014

Service Experience at Fields My car was recently serviced at Fields BMW. I could not have asked for anything more. In particular my service adviser Tina Tyner provided me with exc More

by malonso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tina Tyner
Nov 26, 2014 -

Fields BMW Lakeland responded

That's the experience we strive for each and every day! Thank you for your kind remarks and your continued business. We appreciate you. Sincerely, Gary Gordon, General Manager.

November 01, 2014

Everything that need repaired was repaired The customer service, quality of work, friendliness, price, overall experience tops the charts. From the time I dropped off the car for service, until More

by jhealea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Nov 26, 2014 -

Fields BMW Lakeland responded

Thank you for the positive review and for your continued business! Mike has been here for quite some time and is very passionate about cars. I'm glad you're happy with your automotive service experience. If there is anything else we may do to enhance the quality of your ownership, please let me know. Sincerely, Gary Gordon, General Manager.

October 30, 2014

An excellent experience We are extremely glad to be back to the Field's family of dealerships. If you guys continue selling cars the way we were treated, you will rule the m More

by vetter386
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Barreto
Nov 26, 2014 -

Fields BMW Lakeland responded

Thank you, we're glad to welcome you back to the Fields family! It's our pleasure to serve your automotive needs. If there is anything else we may do to enhance your ownership, please let me know. Sincerely, Gary Gordon, General Manager.

September 24, 2014

Fantastic customer service!!! Every visit at Fields BMW is a total pleasure. The staff is amazing. They are knowledgeable, helpful and always accommodating. I've never had better s More

by Tampagirlcm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I can't remember his name I think Matt in service. Also Tina and frank the operations manager
Oct 20, 2014 -

Fields BMW Lakeland responded

Thank you and it's because we do genuinely care. We make it our business to know our customers and provide you with the highest level of customer service and I'm happy to hear that we did just that for you. Sincerely, Gary Gordon, General Manager.

September 24, 2014

A very satisfied customer Alway wanted a BMW......very glad that I went to Fields in Lakeland. Furman C. was very patient with me, and answered all of my concerns. I will defin More

by sm15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Furman Clark
Oct 20, 2014 -

Fields BMW Lakeland responded

Thank you, sm15, we are happy you had such a great experience here! We try to give all our customers in both Service and Sales that type of "wow" factor. Congratulations on your new BMW and welcome to the Fields family. Best Regards, Gary Gordon, General Manager.

September 22, 2014

Professional Staff professional, although it took a long time of me standing in the service center to be recognized, although several people walked by and not all More

by lgn62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam
Oct 20, 2014 -

Fields BMW Lakeland responded

Thank you for your positive comments about our staff and also for your feedback about your experience with both our staff and your vehicle after service. Thank you for bringing this to my attention. It's our goal to maintain the highest level of customer satisfaction and it sounds like we missed the mark on your visit. I would appreciate the opportunity to discuss this situation with you more accurately over the phone and ensure that we are consistently providing you with a 5-star experience on each and every visit, which is what we strive for. Please give me a call at (863) 816-1234 or, if you prefer, you may send me an email at ggordon@fieldsauto.com. Thank you for being part of the Fields family. Warm Regards, Gary Gordon, General Manager.

September 17, 2014

GREAT SERVICE! I am so happy that I went to Fields BMW, after a stressful car search the BMW crew was very helpful. I will recommend them to everyone. More

by angel.crawford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ver Francisco
Oct 20, 2014 -

Fields BMW Lakeland responded

Thank you, Angel, it's our pleasure to serve you! Congratulations on your new vehicle and welcome to the Fields family. Kind Regards, Gary Gordon, General Manager.

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