Fields BMW Lakeland

service The service is excellent and with pick up of my vehicle and leaving me a loaner to drive there is no inconvenience to me at all. The service is excellent and with pick up of my vehicle and leaving me a loaner to drive there is no inconvenience to me at all. More

Awesome experience Very responsive and cooperative. Customer satisfaction was clearly a priority. Melissa was very pleasant and answered all my questions. She was a plea Very responsive and cooperative. Customer satisfaction was clearly a priority. Melissa was very pleasant and answered all my questions. She was a pleasure to work with. More

A stroke of Luck! We happened to be staying at a hotel and realized we next door to Field BMW. Oddly we noticed our AC not working properly while driving down to Lakel We happened to be staying at a hotel and realized we next door to Field BMW. Oddly we noticed our AC not working properly while driving down to Lakeland, Fl for business. They not only took care of that issue yet a few others they discovered while getting to the AC. Both of which wee "time bombs" waiting to go... Thank you Michael and the acting manager of the service dept.! More

Excellent Great people, and always willing to provide the best service possible! Mike always makes sure he looks out for me and provides me with great service t Great people, and always willing to provide the best service possible! Mike always makes sure he looks out for me and provides me with great service that makes me choice fields service over any other place More

Albert Darby is the Man Albert Darby has consistently provided exceptional guest services to me whenever I need car service. In this last visit, he said it would take a littl Albert Darby has consistently provided exceptional guest services to me whenever I need car service. In this last visit, he said it would take a little more than 2 hours to complete & offered a loaner car. I declined, but still couldn't stay too long. He had it completed in about an hour, which allowed me to get on with my day! Job well done b More

AWESOME SERVICE Tina, Mike and Albert are all great to work with. This visit was for regular maintenance, but over the years, things have gotten better and better. Tina, Mike and Albert are all great to work with. This visit was for regular maintenance, but over the years, things have gotten better and better. I love FIELDS and recommend them to any and everyone I know. I will definitely purchase my next new car from them again! More

Z3 Engine number two Broke down in Orlando. Knew it was going to be a big thing....just not how big. Mike was up front and gave me the real scoop. Did most of our contact Broke down in Orlando. Knew it was going to be a big thing....just not how big. Mike was up front and gave me the real scoop. Did most of our contact over the phone. Never pressured.....allowed me to take my time to reason it all out. Pulled the trigger as they say and was left up to Mike to inform me of progress. Got the first welcome call that the engine was in a week early. They came the money call.....it's done and ready for you. Said they cleaned her up and looks good. Picked up on Saturday and drove off feeling good about doing what I did. Have had the Z for 17 years.....want to have it for many many more. More

RECOMMENDED!!! Courteous, Friendly, Efficient, Quick. Job well done! I would recommend this Service Department to anyone who owns a BMW. I appreciated the fact th Courteous, Friendly, Efficient, Quick. Job well done! I would recommend this Service Department to anyone who owns a BMW. I appreciated the fact that they quickly serviced my car, as I was waiting. Thank You! More

Excellent! Excellent dealership. I would recommend them highly! No muss - no fuss- easy transaction for me the buyer! WE went there fully expecting to just sho Excellent dealership. I would recommend them highly! No muss - no fuss- easy transaction for me the buyer! WE went there fully expecting to just shop and not buy. They made it so easy it was impossible to day no to the deal, More

Recall on X6 My service advisor Tina was excellent to work with. She kept me informed of the progress on my vehicle and provided me a loaner till the work was done My service advisor Tina was excellent to work with. She kept me informed of the progress on my vehicle and provided me a loaner till the work was done. The dealership was great and I couldn't be happier with BMW for stepping up and taking care of the issues with the N63 motor issues. More