Fields BMW Lakeland

RECOMMENDED!!! Courteous, Friendly, Efficient, Quick. Job well done! I would recommend this Service Department to anyone who owns a BMW. I appreciated the fact th Courteous, Friendly, Efficient, Quick. Job well done! I would recommend this Service Department to anyone who owns a BMW. I appreciated the fact that they quickly serviced my car, as I was waiting. Thank You! More

Excellent! Excellent dealership. I would recommend them highly! No muss - no fuss- easy transaction for me the buyer! WE went there fully expecting to just sho Excellent dealership. I would recommend them highly! No muss - no fuss- easy transaction for me the buyer! WE went there fully expecting to just shop and not buy. They made it so easy it was impossible to day no to the deal, More

Recall on X6 My service advisor Tina was excellent to work with. She kept me informed of the progress on my vehicle and provided me a loaner till the work was done My service advisor Tina was excellent to work with. She kept me informed of the progress on my vehicle and provided me a loaner till the work was done. The dealership was great and I couldn't be happier with BMW for stepping up and taking care of the issues with the N63 motor issues. More

x-5 repair As usual Fields does it again, on time and repaired as promised at the price quoted!I would recommend them for any of your service needs! As usual Fields does it again, on time and repaired as promised at the price quoted!I would recommend them for any of your service needs! More

Fields Lakeland Saturday Alignment Great experience again at Fields. Much better quality work than Reeves. If you live in the Tampa area, Fields is definitely worth the drive. I gave th Great experience again at Fields. Much better quality work than Reeves. If you live in the Tampa area, Fields is definitely worth the drive. I gave them a 3 on price because they charge the average amount for a BMW dealer. But the difference is at Fields you actually get the quality service for which you're paying. Best thing about the Service Dept this visit was the tech. Very competent. More

Local advisors were helpful. Fields as a whole, not so much. I was out of town and received a flat tire. I called Fields BMW in Orlando, both the Tamiami trail location and the winterpark location - both dealers I was out of town and received a flat tire. I called Fields BMW in Orlando, both the Tamiami trail location and the winterpark location - both dealerships were unwilling to help me. One gentleman was helpful but I was disconnected during a transfer. I had to contact BMW corporate which advised me to find a tow truck to get it back to Lakeland and then find a taxi to take me to the airport so I could rent a car, at my own expense, from Enterprise. It was a huge hassle. I have friends who purchased from Reeves and Bert Smith and others who have had this happen and those dealerships sent a driver with a loaner car for them. Based on THAT experience I likely will not purchase from Fields again. They're great as long as you come to them all the time; unfortunately in this case I was stranded and unable to get to them without alternate transportation. Once my car was at the dealership it took five days to get my car back because of a recall in place from BMW NA. I was 3,200 miles away from my next service date and they stated they wouldn't change my oil while it was in because that was too far away -- if I was paying for it out of pocket I am certain that service would have been recommended to me. They had no problem recommending new back tires which only had 12,000 miles on them and I paid out of pocket for those. So I see a bit of a double-standard on the recommendation of maintenance depending on who is paying. I give high marks to Albert, Mike and Tina in service who kept my experience from getting worse. If it weren't for them this review would have been one or two stars for the overall disappointing experience with Fields BMW. More

Stacy Lague is an excellent service advisor Stacy Lague service advisor at Fields provided me with a great job , knowledgeable and courteous service. They were outstanding in their service.Grea Stacy Lague service advisor at Fields provided me with a great job , knowledgeable and courteous service. They were outstanding in their service.Great customer service! More

Exceeded Expectations In buying my first BMW I was pleasantly surprised with how easy the process was and sociable and helpful my salesman was. I'm only 19 so buying a new In buying my first BMW I was pleasantly surprised with how easy the process was and sociable and helpful my salesman was. I'm only 19 so buying a new car was a bit scary, but he worked with me and made it very easy to see my options and what he could do for me, always putting me first! I love my new car and I'm so grateful for all the help from PJ! More

Pleased I have no complaints. I had found a used vehicle online that I was interested in. My interaction through emails and at the dealership was always very I have no complaints. I had found a used vehicle online that I was interested in. My interaction through emails and at the dealership was always very pleasant efficient. Throughout the negotiations and after all was said and done I felt that neither side were cheated in any way. More

Why go anywhere else Ask for the salesman name Magic ..Best place I have ever bought a car from...He didn't waste my time ... 5 star service from start to finish .. Ask for the salesman name Magic ..Best place I have ever bought a car from...He didn't waste my time ... 5 star service from start to finish .. More