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Fields BMW Lakeland

Lakeland, FL

4.8
579 Reviews

4285 Lakeland Park Drive

Lakeland, FL

33809

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579 Reviews of Fields BMW Lakeland

May 10, 2015

excellent service THE DAY THAT I CAME TO THE DEALERSHIP I WAS ONLY LOOKING - WITH NI INTENTIONS TO BUY. MS MELISSA MUMBAUER GREETED ME AND ANSWERED ALL MY QUESTIONS. H More

by LINDA H 626
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MELLISA MUMBAUER
Jun 22, 2015 -

Fields BMW Lakeland responded

That's great to hear and congratulations on your new vehicle! If there is anything else we may do to further enhance your ownership experience, please let me know - we are delighted to help. Thank you for choosing Fields BMW. Kind Regards, Gary Gordon, General Manager.

April 21, 2015

Repair on Wheel Service department made a quick diagnosis of my car problem and repaired in a timely manner. Mark the tech explained the problem very clearly when he More

by Car girl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Barreto and Mark in service
Apr 30, 2015 -

Fields BMW Lakeland responded

Thank you! I'm delighted we were able to get your issue resolved. Your continued business and loyalty is greatly appreciated. We are happy to have you as a part of the Fields' family. Thank you for taking the time to share your recommendations. I will make sure to pass along your positive assessments to Mark and our team. If there is anything we may do to further improve on your experience with us, please let me know, as I'm delighted to help. Warm Regards, Gary Gordon, General Manager.

April 19, 2015

Great customer service Sales representative was very helpful and straight forward, closing the deal was quick and easy. Time spent at the dealership was by far the shortest More

by Carl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Furman Clark
Apr 20, 2015 -

Fields BMW Lakeland responded

Thank you, Carl, we're pleased that you enjoyed your experience! If there is anything else we can do to elevate your experience with us, please don't hesitate to ask. Sincerely, Gary Gordon, General Manager.

April 17, 2015

magical I had oil and filter change for my bmw z3 . Something magical happened after the service engine sounds great everything works perfectly. Free car w More

by Erik13
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
3
Apr 20, 2015 -

Fields BMW Lakeland responded

Thank you! We appreciate your kind words and your business! We are also delighted that you're enjoying all of our complimentary amenities. It's our pleasure! Sincerely, Gary Gordon, General Manager.

April 17, 2015

My BMW Service Experience Albert Darby comes through again! He has consistently provided excellent customer service for all our repairs. All work was done when promised and he More

by hrhalljr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Darby
Apr 20, 2015 -

Fields BMW Lakeland responded

That's fantastic! That's the kind of experience we strive for every day. I will make sure to pass along the kudos to Albert and share with our team. Thank you for your pleasant remarks and for your continued business. Warmest Regards, Gary Gordon, General Manager.

April 14, 2015

got me back on the road quick Low tire pressure indicator lit up on my way to work. Brought my car in without an appointment. Albert got me all fixed and back on the road very qu More

by suezq
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert
Apr 20, 2015 -

Fields BMW Lakeland responded

Your continued business and loyalty is greatly appreciated. We are happy to have you as a part of the Fields' family. Thank you for taking the time to share your recommendations. I will make sure to pass along your positive assessments to our team. Warm Regards, Gary Gordon, General Manager.

April 10, 2015

Service I would have to thank Albert, as he always helps me and makes things happen for my car to get picked up from tampa and returned in a timely manner. He More

by LilLiz02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert
Apr 13, 2015 -

Fields BMW Lakeland responded

We certainly appreciate your review and your business, LilLiz02. If there is anything else we can do to elevate your experience with us, please don't hesitate to ask. Sincerely, Gary Gordon, General Manager.

April 08, 2015

The Best Service Center I continue to buy BMW's because I know the Lakeland Fields BMW Service Center will take care of me. They are respectful of your time, and keep you up More

by Summer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MICHAEL ADKINS
Apr 08, 2015 -

Fields BMW Lakeland responded

Your continued business and loyalty is greatly appreciated. We are happy to have you as a part of the Fields' family. Thank you for taking the time to share your recommendations. I will make sure to pass along your positive assessments to our team. Best Regards, Gary Gordon, General Manager.

March 31, 2015

Wonderful Experience Your staff goes above and beyond being helpful. They spent time with me and answered my questions. No one was in a hurry to do something else or go More

by bentlee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MAJED MIKIE ALBERTO
Apr 08, 2015 -

Fields BMW Lakeland responded

Thank you and it's because we do genuinely care. We make it our business to know our customers and provide you with the highest level of customer service and I'm happy to hear that we did just that for you. Sincerely, Gary Gordon, General Manager.

March 21, 2015

New Experience There were several client advisors and managers working on my deal throughout the entire day. I felt that they all did an exceptional job and gave me More

by B.tostanowski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Sawy, Majed, Melissa, Christian
Mar 24, 2015 -

Fields BMW Lakeland responded

Thank you, B.tostanowski, I will make sure to pass along your kind feedback to our team. Congratulations on your new BMW i vehicle! I will make sure to pass along your feedback about the charging station to the manufacturer. If there is anything else we may do to further enhance the quality of your ownership, please let me know. Sincerely, Gary Gordon, General Manager.

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