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Fields BMW Lakeland

Lakeland, FL

4.8
595 Reviews

4285 Lakeland Park Drive

Lakeland, FL

33809

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595 Reviews of Fields BMW Lakeland

August 31, 2015

X3 diesel Very attentive and professional personnel throughout the purchase of our new X3 Diesel. Very happy with the car and dealer was very knowledgeable.High More

by Butch
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Mumbauer
Sep 01, 2015 -

Fields BMW Lakeland responded

Thank you, Butch and it's because we do genuinely care. We make it our business to know our customers and provide you with the highest level of customer service. It's great to know that we succeeded on your visit! If there is anything we may do to better serve your automotive needs, please let me know. We appreciate your kind words and your business. Sincerely, Gary Gordon, General Manager.

August 27, 2015

New X3 We have purchased 5 new cars from Fields, they always provide courteous, professional service. The staff make us feel at home and are friends. It is t More

by BMWfan
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Swackhammer
Sep 01, 2015 -

Fields BMW Lakeland responded

Wow, that's great to hear - thank you for your continued business over the years! It's our pleasure to serve your automotive needs. Congratulations on vehicle number 5! If there is anything else we may do to better serve you, please let me know. Best Regards, Gary Gordon, General Manager.

August 24, 2015

Client Advisor understand customer service We received exceptional customer service from PJ Nunez, our Client Advisor. From the start, when he returned by information request after regular bus More

by Beach Tiger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
PJ Nunez
Sep 01, 2015 -

Fields BMW Lakeland responded

Thanks for your positive comments about PJ and your experience with our Sales team, we appreciate your business. On the other subject, customer service is a top priority, and I would appreciate the opportunity to speak with you in order to address the situation more accurately, and hopefully restore your faith in our used car sales and trade-in team. Please give me a call at your earliest convenience at (863) 816-1234. Again, my apologies for the situation, and I look forward to speaking with you. Sincerely, Gary Gordon, General Manager.

August 16, 2015

Customer Service My Wife And I bought a nice Second hand car for our kids, and i believe we got the same service as if we were buying a 65,000 car!! Mr P.J. Nunez was More

by Riesingers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
PJ Nunez
Sep 01, 2015 -

Fields BMW Lakeland responded

Amazing! We are proud to have you as a member of the Fields family of dealerships. It's great to hear you are also enjoying the amenities we offer. If there is anything else we may do to heighten your ownership experience, please give me a call at 863-816-1234 or drop by my office the next time you stop in. Sincerely, Gary Gordon, General Manager.

August 08, 2015

Trade in 535i to X6 Excellent customer service from Frank (sales dept.) and Loretta (finance dept.)! Frank did everything he could to successfully find the car I was look More

by Tom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank B., Loretta
Sep 01, 2015 -

Fields BMW Lakeland responded

That's the experience we strive for each and every day! Thank you for your kind remarks and your continued business. We appreciate you. Sincerely, Gary Gordon, General Manager.

August 06, 2015

Awesome! Mike Wagner was awesome from start to finish! Fields really took care of us on our new X5! Thanks again for everything Mike! We LOVE our new car! More

by Wadegiles2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Wagner
Sep 01, 2015 -

Fields BMW Lakeland responded

Congratulations on your new BMW X5, I'm pleased to hear you're enjoying it! I will pass along your kudos to Mike and share with our team. Thank you for being part of the Fields family, it's our pleasure to serve you! Sincerely, Gary Gordon, General Manager.

August 06, 2015

Went the extra mile Fields BMW Lakeland went the extra mile to help us find a great deal on a certified presented vehicle. The sales rep was fun, energetic and served us More

by m23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Magic
Sep 01, 2015 -

Fields BMW Lakeland responded

Your continued business and loyalty is greatly appreciated. We are happy to have you as a part of the Fields' family. Thank you for taking the time to share your recommendations. I will make sure to pass along your positive assessments to Magic and our team. Best Regards, Gary Gordon, General Manager.

August 01, 2015

Great Service Amazing service, I would work with magic again, and the entire Fields BMW at Lakeland. They were quick and easy to work with and met all my wants and More

by Uofm340
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Magic
Sep 01, 2015 -

Fields BMW Lakeland responded

That's fantastic and certainly the kind of feedback we like to hear. I will be sure to share your positive feedback with Magic and our team. If there is anything further we may do to better serve you, please let me know. Thank you for choosing Fields. Sincerely, Gary Gordon, General Manager.

July 31, 2015

Taking care of business This is the second car I brought from fields BMW.. The experience was as good as the first! PJ my" personal sales" rep gave me outstanding service a More

by silverfox50
Customer Service
Recommend Dealer
Yes
Employees Worked With
PJ Nunez, Genius1 Genius 2
Sep 01, 2015 -

Fields BMW Lakeland responded

Congratulations on your second car with us and thank you for your continued business and loyalty! It's really our pleasure to serve your automotive needs. If there is anything further we may do to enhance the quality of your ownership, please let me know how I may assist you. Best Regards, Gary Gordon, General Manager.

July 28, 2015

Awesome Dealing with Tom Swackhammer at Fields was a fun and fast experience! Tom is great and very helpful. Everyone at Fields was very friendly and courte More

by MJS455
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Swackhammer
Sep 01, 2015 -

Fields BMW Lakeland responded

That's wonderful to hear! Tom has been part of our team for some time and is very passionate about cars, like all of our team! Thank you for your excellent feedback and your business, it's our pleasure to serve your automotive needs. Sincerely, Gary Gordon, General Manager.

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