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Fields BMW Lakeland
Lakeland, FL
634 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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634 Reviews of Fields BMW Lakeland
February 19, 2016
Follow up to my 11/20/15 review As a result of my last review I was contacted by Field's BMW. I was told by Gary Gordon, their Service Manager, that they were incredibly sorry that t As a result of my last review I was contacted by Field's BMW. I was told by Gary Gordon, their Service Manager, that they were incredibly sorry that there wasn't better communication throughout the process, and that they would like for me to come back in so that they could put gas in my tank because of the multiple visits I had to make over what should have been a single, quick, in-n-out type of visit. I decided that it was nice of them to be going out of their way for customer satisfaction and that I was most likely just the 1/1,000 customers that had a bad experience. However, it wasn't until I went in that Gary made it pretty clear that they would get me gas WHILE I took down my previous review from this website on a computer they would have provided for me. I was even asked how much gas I thought it was from where I live to the dealership, as if the less than $30 it takes to fill my car would have been too much compensation for the 5+ hours of my wasted time. I decided to pass on the gas and post this instead because potential costumers should know the truth of who they are going to work with instead of viewing a review site with all of the negative reviews taken off for over bribes. Secondly, I was told by Albert that for my to update my navigation system from 2011 to the newest version it would cost me well over $500. I had the service done without Fields for roughly $100 More
by aschmitty95
Employees Worked With
Albert, Gary
February 12, 2016
No loaner if you didn't buy from them. My 2014 550i Engine light came on took it to the dealerships in Lakeland because it is closer to my home. I knew I was in trouble when the rep Tina sa My 2014 550i Engine light came on took it to the dealerships in Lakeland because it is closer to my home. I knew I was in trouble when the rep Tina said oh it's a 550 it's going to take a while to get done. I stated ok I will get something to eat. I had to walk to the restaurant no shuttle, I also own a Lexus and they would never let me walk anywhere. This is the kicker the Tina lady call to tell me if I need the service done I have to leave the car and they won't provide a loaner because I didn't buy the 550 there. I'll reach out to BMW USA for further clarification on how warranties are handled, and what makes field bmw a certified dealership and why should I walk home because I didn't buy the vehicle there. More
by Aluj1
Employees Worked With
Tina Tyner
February 11, 2016
purchase This dealership is great Mike Wagner was great this will be my dealership of choice and Mike will be my salesperson for future purchases for our famil This dealership is great Mike Wagner was great this will be my dealership of choice and Mike will be my salesperson for future purchases for our family More
by Jiwani1221
Employees Worked With
Mike Wagner
February 07, 2016
This place is great The staff is awesome my sales lady Melissa was great and helped me find a great car for my wife They also have the best prices all I can say thank yo The staff is awesome my sales lady Melissa was great and helped me find a great car for my wife They also have the best prices all I can say thank you for everything will definitely be back . More
by John729
Employees Worked With
Melissa and Melissa
February 01, 2016
5 star customer service. Very friendly and professional staff. Ver Francisco (salesman)went above and beyond for the suv my wife wanted. Very happy with the buying experien Very friendly and professional staff. Ver Francisco (salesman)went above and beyond for the suv my wife wanted. Very happy with the buying experience. I will buy my next car again with Bmw Lakeland. More
by Dexter
Employees Worked With
Ver Francisco, Lanette
January 30, 2016
Great experience I drove from Tallahassee to buy a car from Fields BMW. Ver was easy to work with and worked very hard to get the price where I was comfortable. It was I drove from Tallahassee to buy a car from Fields BMW. Ver was easy to work with and worked very hard to get the price where I was comfortable. It was an amazing car buying experience. More
by DRM
Employees Worked With
Ver Francisco
January 27, 2016
Pleasant, professional experience! Majed Nasrallah is an outstanding, professional, extremely personable sales consultant. He went the extra mile to ensure that I was a happy customer. Majed Nasrallah is an outstanding, professional, extremely personable sales consultant. He went the extra mile to ensure that I was a happy customer. Highly recommended! More
by sdesbonne
Employees Worked With
Majed Nasrallah
January 22, 2016
Very Professional, pleasant helpful Majed was very professional, He listed to my needs and showed me the vehicle that I was looking for, the purchased transition was fast and easy. I hi Majed was very professional, He listed to my needs and showed me the vehicle that I was looking for, the purchased transition was fast and easy. I highly recommend this dealer and his professional sales man. More
by Cath1
Employees Worked With
Majed Nasrallad
January 22, 2016
Stop your search. Go to Fields! Fields BMW was outstanding. My sales consultant was so knowledgeable, and he answered all of my questions and concerns. I would highly recommend going Fields BMW was outstanding. My sales consultant was so knowledgeable, and he answered all of my questions and concerns. I would highly recommend going there for all BMW related purchases! More
by ablegraphics
Employees Worked With
"Magic"
January 18, 2016
Simply the Best! I drive from Sarasota to Fields in Lakeland to buy all my cars from Ver Francisco. He is the most polite and professional sales representative ever. I I drive from Sarasota to Fields in Lakeland to buy all my cars from Ver Francisco. He is the most polite and professional sales representative ever. I have been buying cars from him for ten years. He is the best! He is backed up by a great finance and service department. Thanks for another GREAT purchasing experience. More
by LMH
Employees Worked With
Ver Francisco, Lanette W
