Fields BMW Lakeland

Favorite salesman. It is so refreshing to go into Fields and deal with Tom when purchasing a BMW. He never pressured us and, in fact, made suggestions that we were unaw It is so refreshing to go into Fields and deal with Tom when purchasing a BMW. He never pressured us and, in fact, made suggestions that we were unaware of. When ordering our new car, he regularly updated us on the status of our order. Any questions that he could not answer were promptly passed on to assure the correct response. When our car arrived, it was promptly delivered. We will definitely return for future BMW! Thanks Tom. More

Good experience great service I recently purchased my second vehicle from fields BMW lakeland, had a great experience in the whole process quick easy negotiations and excellent cus I recently purchased my second vehicle from fields BMW lakeland, had a great experience in the whole process quick easy negotiations and excellent customer service every time I go there would definitely recommend buying from them More

It was timely BMW Lakeland takes great care of their customers! I'm very pleased with the service every time I'm there! Totally satisfied with the service and care BMW Lakeland takes great care of their customers! I'm very pleased with the service every time I'm there! Totally satisfied with the service and care of my car! More

Terrible I have had extended warranty repairs done and paid to them in the past, so I am not a new client. Back when BMW of NA was running an alternative tra I have had extended warranty repairs done and paid to them in the past, so I am not a new client. Back when BMW of NA was running an alternative transportation program, I spoke to them and advised me to call the local dealership. After about a month of dealing between them and Fields BMW of Lakeland, the dealership basically told me it was up to them and they didn't participate in program. So no loaner. Still concerned with safety, I later got BMW of na to ship them an airbag for install. I never received a phone call from Fields, and after leaving messages with the service adviser Selena, still no call back. Fast forward 6 months later, I decided to call BMW of na to have another air bag shipped if Fields BMW no longer had the part, which they didn't. Sounds simple enough. Well, I just got of the phone with Selena and according to her, that even if they resend airbag part, they are unable to perform install as per BMW of na. This obviously being not true according to the corporate office. I am still waiting for call back from BMW of na on how to proceed. I am very fed up with these shady dealings from Fields BMW of Lakeland, and highly advise against going there for service. I also tried to speak to the service manager, but was given the run around. They even told me the wrong name of manager according to BMW of na. Worst dealership experience ever. How they are refusing to replace airbags that have been known to kill people. And that they apparently not doing the work because it's not profitable. More

Awesome The team provide awesome customer service and make you feel right at home. They will work around your schedule and pick up your vehicle at your con The team provide awesome customer service and make you feel right at home. They will work around your schedule and pick up your vehicle at your convenience. More

Mike is always wonderful! I always get the best service from Mike and the service dept. They and everyone at Fields are so helpfully every time I visit. Thank you! I always get the best service from Mike and the service dept. They and everyone at Fields are so helpfully every time I visit. Thank you! More

Always a great experience Fields BMW of Lakeland is simply the best. Best service, best sales and best financing. Mike in service is awesome! I was in a hurry picking my car up Fields BMW of Lakeland is simply the best. Best service, best sales and best financing. Mike in service is awesome! I was in a hurry picking my car up and he had everything ready for me to sign and go. Thank you! More

Great service by Tom and Mike Awesome. Thanks! Rental cat was horrible, but Mike took extra steps to be sure we were taken care of including delivering out completed a car to the p Awesome. Thanks! Rental cat was horrible, but Mike took extra steps to be sure we were taken care of including delivering out completed a car to the place of our choosing when it was done. More

Great experience. Albert is the best. Great experience across the board. Albert always does a great job with all our BMW's for many years. The entire staff is great. It's a pleasure to go Great experience across the board. Albert always does a great job with all our BMW's for many years. The entire staff is great. It's a pleasure to go to the dealership. More

Tina is the best! At BMW in Lakeland. Recommend her. Great service! Only deal with Tina our service person. She is very professional. Always gives us the best service. We have lived in Lakeland for serve Great service! Only deal with Tina our service person. She is very professional. Always gives us the best service. We have lived in Lakeland for serveral years. And love the dealership. More