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Fields BMW Lakeland

Lakeland, FL

4.8
595 Reviews

4285 Lakeland Park Drive

Lakeland, FL

33809

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595 Reviews of Fields BMW Lakeland

August 16, 2017

Wonderful. Rick was. Rick Cutts was very personable , professional and knowledgeable. Couldn't have been better.Lanett also handled the finance part well.I do not know wh More

by Randy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lanette Wheatcraft
Aug 22, 2017 -

Fields BMW Lakeland responded

Thanks for letting us know, Randy. I'll make sure to pass along the kudos to Mr. Cutts and our Staff. We look forward to serving your automotive needs in the future. Thanks for choosing Fields BMW. Sincerely, Gary Gordon, GM.

August 12, 2017

Fields BMW Excelsior Every aspect of this dealership was exemplary. As a enthuisast of many BMW's, I found the process from inquiry, trade, negotation, finance and delive More

by DMan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Paul, Majed "Magic" Nasrallah, Zachary Linton, Nathan Briceland, Lanette Wheatcraft
Aug 22, 2017 -

Fields BMW Lakeland responded

Thank you for your kind words and for being a highly valued customer. We truly appreciate your business. If there is anything I can help you with down the road, please let me know. Regards, Gary Gordon, General Manager.

August 11, 2017

Professional, courteous service Working with my sales person, Mike Wagner, was a pleasure. He quickly answered any questions or concerns that I had and did all that he could to m More

by Rcassizzi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Paul, Michael Wagner, Nathan Briceland
Aug 22, 2017 -

Fields BMW Lakeland responded

Thank you for your feedback! We appreciate you noticing Mike, Christian and our team’s hard work and dedication to our customers. Please let me know how I may elevate your ownership down the road. Best Regards, Gary Gordon, General Manager, Fields BMW Lakeland.

August 06, 2017

Salesman Majed was a fantastic representative of fields BMW. We basically made the deal through texting he was very kind when I got there he was very efficien More

by Sander
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember the lady I worked with but she was extremely kind and a Nother very good representative for you guys she was fast efficient and very pleasant it may have been Melissa , Majed "Magic" Nasrallah
Aug 22, 2017 -

Fields BMW Lakeland responded

Thank you, Sander, that's great to read. I'll make sure to share your wonderful words with Majed and our Staff. If there is anything further we may do to enhance the quality of your ownership or your experience, please let me know. Kind regards, Gary Gordon, GM.

July 05, 2017

Easiest buy ever! My sales person worked with me the way I wanted to work. I applied, was approved for special promos so he assisted in finding online inventory that w More

by RyanPartridgeTofte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Furman Clark, Melissa Hargroves
Jul 19, 2017 -

Fields BMW Lakeland responded

That's great to learn and congratulations on your new vehicle! It's our pleasure to have made your experience enjoyable at Fields BMW Lakeland, but most importantly, to find the perfect car to meet your needs. Fields Matters Because You Matter. Best Regards, Gary Gordon, General Manager.

June 24, 2017

Fantastic Service I just want to take a moment and thank some of the individuals at Fields BMW. The receptionist, Albert in service, Melissa in Financing, and Rick Cutt More

by Jolanda5135
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Cutts, Melissa Hargroves
Jul 19, 2017 -

Fields BMW Lakeland responded

You're most welcome and thank you for your wonderful feedback. We'll be sure to share your great feedback with our team at Fields BMW Lakeland! We're delighted to have exceeded your expectations! The next time you come in for your car wash, please swing by my office and let me know if there is anything else we can do to elevate your ownership experience. Sincerely, Gary Gordon, General Manager.

June 10, 2017

Purchase of New Vehicle Ver was extremely helpful. I was in contact with him about a potential purchase and he gave me lots of options even before I went to the dealership. More

by Cfuller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Paul, Ver Franscisco, Lanette Wheatcraft
Jun 22, 2017 -

Fields BMW Lakeland responded

Thank you for your great feedback! I'll make sure to mention it to Ver and share your positive experience with our Team. If there is anything further we may do to enhance the quality of your ownership or experience, please let me know. Sincerely, Gary Gordon, GM.

June 08, 2017

worst experience ever lazy people Worst experience pf my life would not recommend very very ugly attitudes if you need to get on the rode fast go find another place this place people More

by betterservice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim Megivern, Mason Nickerson
Jun 13, 2017 -

Fields BMW Lakeland responded

We are truly sorry for the experience you encountered. We are open to feedback so that we can make your experience and our services better. Please contact me, Gary, via e-mail at ggordon@fieldsauto.com or call (863) 816-1234. I look forward to listening to the issues you encountered. Thank you. Gary Gordon GM of Fields BMW Lakeland ggordon@fieldsauto.com (863) 816-1234

April 29, 2017

Quality, customer service, and friendly personally. Never had such a positive response to purchasing a new car. Ver was great, he remained two steps ahead of my anticipated questions and handled my ent More

by Hess10@msn.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ver Franscisco
May 31, 2017 -

Fields BMW Lakeland responded

Thank you for choosing Fields BMW, Hess10! I'm delighted you were satisfied with your experience here. It's really our pleasure. If there is anything else we can do to elevate your experience with us, please don't hesitate to ask. Sincerely, Gary Gordon, General Manager, Fields BMW Lakeland.

April 23, 2017

Highly Recommended While on vacation in the area, I encountered a serious engine problem with my 135i. Not knowing any local dealers, I am glad I found Fields BMW in Lak More

by Dave2020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tina, Terry, Chris, Jim Megivern
May 31, 2017 -

Fields BMW Lakeland responded

Thank you for stopping in, Dave2020! We hope you enjoyed your vacation! I'll make sure to commend our Team on a job well done! Thanks for recommending us to others. The next time you're in the area, please stop in and let us know if there is anything further we may do to enhance the quality of your BMW ownership. The pleasure is ours! Fields Matters Because You Matter. Sincerely, Gary Gordon, GM.

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