Fields BMW Lakeland

Best car buying experience ever. From the moment we walked in the door and greeted by Joe Roth we felt very comfortable. It was our first time looking at BMW’s and we were a bit timi From the moment we walked in the door and greeted by Joe Roth we felt very comfortable. It was our first time looking at BMW’s and we were a bit timid. Within 5 minutes of speaking with Joe we felt at ease. Joe showed us several cars and to no avail he found exactly what we were looking for and well within our budget. Rolo constructed a deal that we could not refuse. Melissa in finance was spot on with her recommendations for warranties and such. We never felt pressured in the least amount. Fields BMW has by far, made car buying a pleasure. There is only one minor disappointment, the car was not detailed to our expectations, but on their defense it was closing time. Nonetheless we are customers for life. More

Recent Service visit to Fields Tina is the best Representative I've ever worked with. Responsive, listens to the client and takes the necessary action for the customer & the Dealer Tina is the best Representative I've ever worked with. Responsive, listens to the client and takes the necessary action for the customer & the Dealership. . More

Totally professional I was out cruising with my Aunt in Winter Haven, I asked if she'd like to take a drive with me to Lakeland and check out some BMW's, we ended up at Fi I was out cruising with my Aunt in Winter Haven, I asked if she'd like to take a drive with me to Lakeland and check out some BMW's, we ended up at Fields BMW Lakeland. A nice gentleman opened the door for us, we thought how nice of him, he was dressed to the "nines" too! After entering, that same gentleman asked if we needed assistance and introduced himself as Rick Cutts. I explained that I was looking for a used BMW and gave him my specs. He brought us to his cubicle and proceeded the search in his inventory, he asked me what color...my Aunt blurted out "RED!" LOL! When he left for a short bit to bring out a car, I looked at my Aunt and said "what am I doing?" She giggled and said "you're looking at BMW's." He showed us a 2014 Red BMW 328i Sport, it was very nice!! After he explained a bit about the car, we took a test drive. I was sold at that point. We proceeded to finalize the transaction and I looked at my Aunt again and said "what just happened?" Again she giggled and said "you just bought a BMW!", then we both laughed out loud. I want to thank Rick Cutts and Melissa Hargroves for making my purchase a smooth and memorable one. More

Car Leasing I picked up my recent lease last Saturday, and the team at Fields gets better every time. From Tom finding a vehicle that met my needs and negotiating I picked up my recent lease last Saturday, and the team at Fields gets better every time. From Tom finding a vehicle that met my needs and negotiating an appropriate price/rate to Melissa handing all the lease paperwork, the experience is a pleasure. The team at Fields certainly recognizes that they exist for the service and benefit of the customers. More

Amazing place Fields bmw is a amazing dealership,the have good customer services very fast with your car and also the food there is great free car wash Fields bmw is a amazing dealership,the have good customer services very fast with your car and also the food there is great free car wash More

Field's BMW is excellent! I just recently purchased my 2nd beemer. Majic was my salesman and his wife Nour assisted. I experienced minor issues with my tire and they were extre I just recently purchased my 2nd beemer. Majic was my salesman and his wife Nour assisted. I experienced minor issues with my tire and they were extremely helpful and determined to have the issue repaired! I will always purchase from Field's BMW and highly recommend them to everyone!!! More

Great Service We purchased a 2017 X3. The salesman Rick Cutts believed it had a back up camera. When we received the car we found out it did not have a camera. Rick We purchased a 2017 X3. The salesman Rick Cutts believed it had a back up camera. When we received the car we found out it did not have a camera. Rick had the camera installed free of charge and provided a loaner car. It actually took 2 tries as the first camera was faulty. Rick had a loaned car delivered and met me the morning I picked up the X3. Great personal service. More

First service Brought vehicle in for first service on my vehicle . Tina was the best , very personable and totally professional . I left a very satisfied customer . Brought vehicle in for first service on my vehicle . Tina was the best , very personable and totally professional . I left a very satisfied customer . Tina is a credit to Fields BMW ! The customer service she provides is second to none. More

Great Service! Greated by friendly professional staff who go above and beyond to keep you up to date throughout your time there! The service center is clean and well Greated by friendly professional staff who go above and beyond to keep you up to date throughout your time there! The service center is clean and well stocked with refreshments for while you wait. My car service was going to take longer than anticipated due to a check engine light diagnosis, so my service rep,Mike organized a complimentary rental car for me so my day was not held up! Mike also kept me updated with text alerts throughout the day so I knew exactly what stage my vehicle was at. I always choose this location over one that is closer to me due to its excellent staff and comfortable waiting area! More

Unhappy My vehicle had a recall so I found this dealership and scheduled to have them do the work. Turns out that there was another recall I was unaware of an My vehicle had a recall so I found this dealership and scheduled to have them do the work. Turns out that there was another recall I was unaware of and the dealership didn't have the parts but BMW paid for a rental car for 7 weeks until this was taken care of. All in all I was satisfied with the service. Well about 2 weeks after getting my car back my husband got in to drive and was wanting to adjust the steering wheel. The switch was gone. We were baffled. I just happened to glance down at the pocket of the door and there it was. When the service tech put the dash back together he forgot to reinstall this. So, not a huge issue. I called the service department and spoke to the manager. I was fine that I would have to drive 45 minutes away for them to remedy this but what was very upsetting was what he said before we hung up. He said, yes, bring it in so we can see if this was infact related to the work done on the recall. Excuse me! I felt like he was suggesting that I might have somehow removed the switch myself and wanted them to put it back. I was offended. I did bring it back in and it was fixed right away but I won't go back to this dealership again. A little advice on customer service, don't question someone's integrity based on your opinion. Horrible. There was no compensation either for this inconvenience. No offer of gas, nothing. Just a sorry and a car wash. More