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Fields BMW Lakeland

Lakeland, FL

4.8
595 Reviews

4285 Lakeland Park Drive

Lakeland, FL

33809

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595 Reviews of Fields BMW Lakeland

November 04, 2017

Service Department is excellent! Albert Darby is the man. Fixed everything on time and under budget. Have been using this service department for 5 years now and have never had a compl More

by hrhalljr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Darby
Dec 01, 2017 -

Fields BMW Lakeland responded

Our Team works hard to ensure our customers receive only the best experience. I’m thrilled they accomplished this on your recent visit. I will see to it that our Team continues to provide you with only the finest customer service in the future. We look forward to the opportunity to surpass your expectations. Respectfully, Gary Gordon, General Manager.

November 01, 2017

Great place to buy a car! Every effort possible is made to ensure that the customer has a great experience. The customer is made to feel extremely comfortable and no time press More

by Cathy D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Furman Clark, Melissa Hargroves
Dec 01, 2017 -

Fields BMW Lakeland responded

We truly appreciate you recognizing our Team’s hard work and dedication. Thank you for choosing Fields BMW Lakeland. Please let us know if there is anything further we may do to enrich your forthcoming experiences with our Team. Fields Matters Because You Matter. Warm regards, Gary Gordon, General Manager.

October 10, 2017

Excellent experience. Sales rep was awesome and we had no issues. Vehicle was in excellent condition and my wife loves it. We will come back in the future. More

by Paul Buoniconti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Cutts, Melissa Hargroves
Dec 01, 2017 -

Fields BMW Lakeland responded

Thank you for taking the time to leave incredible feedback! You’re truly in great hands with our Team. It’s a joy to serve your automotive needs and we are dedicated to providing you with only the best experience in the future. Thanks for choosing Fields. Kind Regards, Gary Gordon, General Manager.

October 03, 2017

Excellent service! As always, excellent customer service! They are always I time and quick to inform you of any delays. Will continue to have my car serviced here. More

by CJW72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Megivern
Dec 01, 2017 -

Fields BMW Lakeland responded

We are grateful for your loyalty and your continued faith in our Team. Rest assured, we will do whatever it takes to ensure we are deserving of your loyalty on every visit. Thank you for choosing Fields BMW Lakeland. Warm regards, Gary Gordon, General Manager.

September 15, 2017

First time visitor, Long time customer Found the vehicle online and made the inquiry to the dealership. The conversation with The used car salesperson convinced my wife and I to make the lo More

by Raider
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Cutts, Christian Paul, Lanette Wheatcraft
Dec 01, 2017 -

Fields BMW Lakeland responded

Congratulations on the purchase of your new vehicle. We wish you many safe and happy miles and we look forward to serving your automotive needs in the future. If you have questions about your new vehicle or need further assistance, please feel free to let me know. With gratitude, Gary Gordon, General Manager.

September 04, 2017

Great job I walked in to buy a car and left with 3 they were willing to negotiate I got what I wanted for my cars. Both Majed and Mellisa did a great job. Would More

by Bob
Recommend Dealer
Yes
Employees Worked With
Majed "Magic" Nasrallah, Melissa Hargroves
Dec 01, 2017 -

Fields BMW Lakeland responded

Thank you for your valuable feedback and congratulations on all three of your new vehicles, wow! It’s truly a pleasure to serve your automotive needs. We genuinely value your patronage. If there is any way our Team might be of assistance with any of your new vehicle purchases, please don’t hesitate to let me know. Best, Gary Gordon, General Manager.

September 03, 2017

Every detail They took care of every need and made sure that was comfortable through the whole service process. I could not gas e been happier. Excellent! More

by David B Evans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Serina
Dec 01, 2017 -

Fields BMW Lakeland responded

Thanks for stopping by Fields BMW Lakeland! We are sincerely pleased to read your review of our location. We look forward to serving you at your next Service interval, or should you stop in to take advantage of your Fields Matters complimentary amenities. Thank you for being a valued customer. We appreciate your continued business. Sincerely, Gary Gordon, General Manager.

September 01, 2017

Greatest experience! Let me start off by saying Melissa is the financial advisor is she was absolutely so understanding and helpful. I spoke to her on the phone and she al More

by Johnny Fontes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick E. Cutts, Melissa Hargroves
Dec 01, 2017 -

Fields BMW Lakeland responded

This is exceptional feedback, thank you! We truly value your business and your trust in our Team. I take great pleasure in learning our Team surpassed your expectations. We look forward to the prospect of attending to your automotive needs in the future. With sincere thanks, Gary Gordon, General Manager – Fields BMW Lakeland.

August 31, 2017

Bad experience with dealers and salesperson I leased a car not worth the money EXPENSIVE car not worth it 530i-2017-not recommend to anyone NOt WORTH THE MONEY More

by BMW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Majed "Magic" Nasrallah
Dec 01, 2017 -

Fields BMW Lakeland responded

Thank you for your feedback. We are terribly sorry for the poor experience and apologize for any inconvenience. Providing exemplary customer service is our top priority and I would appreciate the opportunity to speak with you to address any outstanding issues, find an amicable resolution and work to restore your faith in our Dealership. You may reach me by phone at (863) 816-1234, or by email at ggordon@fieldsauto.com. Thank you and I look forward to the opportunity. With sincere appreciation, Gary Gordon, General Manager – Fields BMW Lakeland.

August 21, 2017

Awesome job!!! This was an awesome experience for me. The people here made me comfortable and made sure the deal got done. I will for recommend my family and friends More

by Jkltampa2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Paul, Majed "Magic" Nasrallah, Melissa Hargroves
Aug 22, 2017 -

Fields BMW Lakeland responded

Thank you for your business! It's a pleasure to serve your automotive needs. The next time you come in for your car wash, please swing by my office and let me know if there is anything else we can do to elevate your ownership experience. Sincerely, Gary Gordon, General Manager.

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