Fields BMW Lakeland

Phenomenal experience purchasing my new BMW at Fields with Salesman James Whitten. His customer service and care are exceptional; and he's very transparent, diligent and honest. James made the process with Salesman James Whitten. His customer service and care are exceptional; and he's very transparent, diligent and honest. James made the process smooth and very easy. With the exchange of one initial phone call and a few text messages, he was able to secure for me an "in-transit" 2025 model of the exact car I wanted. It arrived on the lot, and two days later I walked in, signed the papers and zipped off in my new M440i! I'm elated to have chosen to do business with Fields in purchasing my 3rd BMW. Special thanks to James Whitten, and the support team for an outstanding car-buying experience! More

I’ve had nothing but positive experiences at Fields BMW. I’ve been a loyal customer since 2015. I keep going back because of the superb service I consistently receive. In the time I’ve been using Fields I’ve been a loyal customer since 2015. I keep going back because of the superb service I consistently receive. In the time I’ve been using Fields BMW, I’ve had two service partners (Selena Casals and now Nathan Briceland). Both are exceptional. What a pleasure to deal with these professionals. Most recently, I purchased a new vehicle and worked with Rick Cutts. Absolutely honest, polite, and caring. Rick went above and beyond in finding the car I wanted and having it shipped to the dealership. The whole process was very smooth. A special shout out to the BMW Genius, Christian Cosentino, who thoroughly explained all the new features in my car. I appreciate his time and professionalism. I will continue to use Fields BMW to service my car and for future BMW car purchases. More

Only awarding one star because it’s required to leave a review. My overall experience was not what I expected from a BMW dealership. If you’re promised anything from the Sales Manager make sure you get it review. My overall experience was not what I expected from a BMW dealership. If you’re promised anything from the Sales Manager make sure you get it in writing or he’ll renege/modify on what the two of you agreed on. I was looking towards trading the used BMW I purchased for a newer model next year, and I will. However it will not be at Fields BMW Lakeland. Ironically my brother purchased a Mercedes Benz from across the street the week before, he had a totally different experience. Maybe I should have bought a vehicle from the other side of the street. More

Professionalism, honesty and family it is what you feel at Fields BMW. There is no pressure and if there is a way for a better deal they will find it. at Fields BMW. There is no pressure and if there is a way for a better deal they will find it. More

If there is one dearship I keep coming back to it's this one. If you are looking for New or Used please don't hesitate to go here. I am totally satisfied with my salesman Joe Roth, a true gentleman. Plus th one. If you are looking for New or Used please don't hesitate to go here. I am totally satisfied with my salesman Joe Roth, a true gentleman. Plus the Manager is a Man of his word, Curtis it's been a pleasure working with you guys. More

The team at Fields is remarkable. I have been a loyal customer since 2007 and it is truly because of the incredible service. Albert has been my service partner for over 10 years. He i I have been a loyal customer since 2007 and it is truly because of the incredible service. Albert has been my service partner for over 10 years. He is awesome. More

Service was excellent and pretty fast. Employees were also very nice and polite. Will definitely be coming back Employees were also very nice and polite. Will definitely be coming back More

The service center can be difficult to reach and does not always follow up regarding questions we had. always follow up regarding questions we had. More

I think that this dealership is an anomaly. My purchase experience was void of any delays or pressure. Even the payment phase was calm and smooth. Everyone on the floor was courteous and prof My purchase experience was void of any delays or pressure. Even the payment phase was calm and smooth. Everyone on the floor was courteous and professional.I felt happy going back there and seeing the friendly faces of Margarita, who sold us the car, and other people on the floor. One person that stands out in my mind is Curtis Pease, the new car sales manager. What a genuine and accommodating person he is! My husband also bought a new car, but found it constraining size wise, and too sporty for his age. He decided to return it and get his truck back, which was being fixed and detailed for sale at that moment. Mr. Pease did everything possible to make this change of heart a reality, and was genuinely happy to see a smile on my husband’s face by once done. Mission accomplished with respect and dignity in place. I am thrilled to give credit to this dealership and especially to Mr. Pease, who is still in touch with me making sure I get any help with the technology aspect of the car, or with anything else I might need. I love my car, and am profoundly thankful to Fields BMW for this experience. More

Thank you so much for our X3 M40I 2024! ! Joe our sales and Curtis sales manager down to service!! You were all so amazing and thoughtful and we are truly grateful and so thankful for puttin ! Joe our sales and Curtis sales manager down to service!! You were all so amazing and thoughtful and we are truly grateful and so thankful for putting us into the best deal ever. We got what we actually wanted!! Thank you so so so much!! Love you all for all you do… More