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Fields BMW Lakeland

Lakeland, FL

4.8
570 Reviews

4285 Lakeland Park Drive

Lakeland, FL

33809

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570 Reviews of Fields BMW Lakeland

October 05, 2024

I had a great experience with the Fields Team. They were very transparent and communacative every step of the way. Rebekah, Nick and Curtis made what could have been a very stressfull purchase ver More

by Karen Woods, Realtor
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rebekah xxxxxx, Curtis Pease, Nick Rodriguez
Oct 07, 2024 -

Fields BMW Lakeland responded

Karen, we're delighted to hear that Rebekah, Nick, and Curtis made your experience smooth at Fields BMW Lakeland. Thank you for sharing such positive feedback! Enjoy the ride!

October 04, 2024

Unprofessional. They don’t respond to my call. They did not fix everything that my car needed. Also, low tire pressure on my vehicle after 2 days of being in the sho More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesus Ayala, Mason Nickerson, Brian Woerdehoff, Zachery Benson
Oct 04, 2024 -

Fields BMW Lakeland responded

It's disappointing to hear about your experience with our service. We strive for thoroughness and timely communication, so I apologize if we fell short in these areas. Please reach out at your convenience so we can address any unresolved issues with your vehicle. Thank you, Brian Woerdehoff - Service Manager - 863-816-1234

September 27, 2024

Phenomenal experience purchasing my new BMW at Fields with Salesman James Whitten. His customer service and care are exceptional; and he's very transparent, diligent and honest. James made the process More

by 325SMSgtX6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Whitten, Paola Sanchez, Mic Romero, Curtis Pease
Sep 27, 2024 -

Fields BMW Lakeland responded

Thank you for sharing your phenomenal experience at Fields BMW Lakeland! We're delighted to hear that James and our team made the process smooth and easy, securing the exact car you wanted. Enjoy your new BMW M440i, and we appreciate your continued trust in us for purchasing your third BMW!

September 23, 2024

I’ve had nothing but positive experiences at Fields BMW. I’ve been a loyal customer since 2015. I keep going back because of the superb service I consistently receive. In the time I’ve been using Fields More

by colbis
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christian Cosentino, Nathan Briceland, Curtis Pease, Rick Cutts
Sep 24, 2024 -

Fields BMW Lakeland responded

Colbis, thank you for being a loyal customer of Fields BMW Lakeland since 2015! We're delighted to hear that Selena, Nathan, Rick, and Christian have all provided exceptional service. Enjoy your new vehicle and we look forward to serving you again in the future!

September 03, 2024

Only awarding one star because it’s required to leave a review. My overall experience was not what I expected from a BMW dealership. If you’re promised anything from the Sales Manager make sure you get it More

by brownmike357
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Curtis Pease, Joe Roth
Sep 03, 2024 -

Fields BMW Lakeland responded

We apologize for the disappointing experience you had. It's concerning to hear about your issues with our sales manager, and we understand how frustrating this must be. We strive for transparency and fairness in all dealings, so we'd like to discuss this further if you're willing. Please reach out at your convenience so we can address any confusion and remaining concerns. Thank you, David Hicks - Pre-Owned Sales Manager - (863) 816-1234

Sep 17, 2024 -

brownmike357 responded

What would that accomplish? There’s no confusion or remaining concerns. What’s done is done. Lesson learned. IF you were actually interested in my transaction you’d reach out. At this point I want nothing to do with Fields BMW Lakeland.

August 27, 2024

Professionalism, honesty and family it is what you feel at Fields BMW. There is no pressure and if there is a way for a better deal they will find it. More

by Dr Félix Carrillo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Cutts
Aug 28, 2024 -

Fields BMW Lakeland responded

Dr. Félix, we're delighted to hear you felt professionalism and honesty at Fields BMW Lakeland. Thanks for sharing your experience!

July 27, 2024

If there is one dearship I keep coming back to it's this one. If you are looking for New or Used please don't hesitate to go here. I am totally satisfied with my salesman Joe Roth, a true gentleman. Plus th More

by zbackar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa Hargroves, Curtis Pease, Joe Roth, Rick Cutts
Jul 29, 2024 -

Fields BMW Lakeland responded

We're delighted to hear that Joe and Curtis made your experience at Fields BMW Lakeland so satisfying. Thank you for the kind words and continued support!

July 25, 2024

The team at Fields is remarkable. I have been a loyal customer since 2007 and it is truly because of the incredible service. Albert has been my service partner for over 10 years. He i More

by Dosterweil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Whitman, Albert Darby
Jul 25, 2024 -

Fields BMW Lakeland responded

We're so grateful for your loyalty and kind words about Albert and the team at Fields BMW Lakeland. It's fantastic to hear that our service has kept you coming back since 2007!

July 23, 2024

Service was excellent and pretty fast. Employees were also very nice and polite. Will definitely be coming back More

by anedmg85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachery Benson
Jul 23, 2024 -

Fields BMW Lakeland responded

Thank you for the kind words! We're delighted to hear that our team at Fields BMW Lakeland provided excellent and speedy service. We look forward to your next visit!

July 23, 2024

The service center can be difficult to reach and does not always follow up regarding questions we had. More

by PFS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachery Benson
Jul 24, 2024 -

Fields BMW Lakeland responded

Thank you for your feedback. We're sorry to hear about the communication issues you've experienced with our service center at Fields BMW Lakeland. We'll work on improving this aspect and appreciate your patience.

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