Fields BMW Lakeland

My client advisor, Matthew Whitman, was easy going and there was no sales pressure whatsoever. I was pleased with the valuation they gave me for my trade in and I was more pleased with the lower rate and there was no sales pressure whatsoever. I was pleased with the valuation they gave me for my trade in and I was more pleased with the lower rate and better terms I received from BMW financial. Could not be more happy with my new X5 More

Xavier was extremely helpful. Knowledgeable and helped me purchase my BMW X3. The amenities at the dealership are cool as well. Ice cream, snacks, and tv. Good environment and gre Knowledgeable and helped me purchase my BMW X3. The amenities at the dealership are cool as well. Ice cream, snacks, and tv. Good environment and great people. More

My new Service Advisor, Brian, was impressively professional and very accommodating. From the moment we first spoke on the phone, through the service, and post service discussion, he was fully enga professional and very accommodating. From the moment we first spoke on the phone, through the service, and post service discussion, he was fully engaged, kind, and attentive. He started with a can-do attitude and follwed through without a glitch, making sure all of my questions were answered and made sure my vehicle was in better shape then when it arrived. Thank you Jim (Service Manager) for bringing another exceptional professional onto your team! Paul Boucher More

The service is so excellent with nice and courteous personnel. Zachary is awesome very professional and trustworthy! personnel. Zachary is awesome very professional and trustworthy! More

Service was excellent and staff-Zachary service coordinator kept me informed of annual service in real time with cost estimates for unexpected needs. Video assessment of our car by service tech wa coordinator kept me informed of annual service in real time with cost estimates for unexpected needs. Video assessment of our car by service tech was very informative More

My service advisor Albert was outstanding. Kept me well informed concerning the outcome of the repair. The repair was on the right side rearview mirror. Everything worked as it should. Highly Kept me well informed concerning the outcome of the repair. The repair was on the right side rearview mirror. Everything worked as it should. Highly recommend Fields BMW. More

They did an excellent job providing exceptional customer service. The service department is amazing. The only place I go for my car service needs. service. The service department is amazing. The only place I go for my car service needs. More

Staff was very helpful, friendly and fast. I went in for service and was done in a reasonable time. Facility is very clean and full of free snacks! Awesome experience thanks I went in for service and was done in a reasonable time. Facility is very clean and full of free snacks! Awesome experience thanks More

Professional courteous respectful that’s just my service advisor. The dealership as a whole is a great experience will always go back. advisor. The dealership as a whole is a great experience will always go back. More

Brian was great. He made sure that I was dropped off at home, and picked up, when my car was ready! Awesome. He made sure that I was dropped off at home, and picked up, when my car was ready! Awesome. More