Fields BMW Lakeland

Absolutely best customer service. My 5th BMW purchase from Fields. Friendly and courtesy always. Free ice cream too. My 5th BMW purchase from Fields. Friendly and courtesy always. Free ice cream too. More

I don't have any problems with the friendliness and courteousness of the staff at all in this particular facility. This is regarding a mis-understanding that has caused an inconvenience for me and a wa courteousness of the staff at all in this particular facility. This is regarding a mis-understanding that has caused an inconvenience for me and a waste of my time. I had a 10 am appointment for oil change and when I got there, I was told the 60K maintenance is due and that my car needed it. I didn't have a problem with that at all so I stayed and waited. Now this is where the problem began - When my car was done with the servicing including the oil change, the guy in charge (who checked me in) was out to the office and did not come back until around 3pm. My car key was sitting on his desk and not a single service agent bothered to check the status, etc. I was stuck at the service center because the guy who checked in my car was out of the office and the staff or manager in charge failed to proactively checked the running of the business. When I left the facility, I realized they did not go thru with me the details of what was replaced, etc. One of the things I love about this facility is the video of the mechanic doing the checks. However, this time they failed to perform the video check. I was sent to the front to pay for my dues and was sent home without even an apology. This is the first time this incident has happened to me at this location. The customer service is just going downhill...This is simply not acceptable.Please rectify the issue immediately or your customer will start exploring other dealership for services. More

The best experience I’ve had buying a car. We drove from Port Richey and I will do it when we’re ready for our next BMW We drove from Port Richey and I will do it when we’re ready for our next BMW More

Great service and super friendly staff. My service writer Nathan always keeps me informed and goes the extra mile. Will continue to use them. My service writer Nathan always keeps me informed and goes the extra mile. Will continue to use them. More

Great people, great cars, great experience! Thank you for your help, to everyone at Fields BMW Lakeland. Thank you for your help, to everyone at Fields BMW Lakeland. More

Just purchased a M5 from Rick at Lakeland. I’m an out of state buyer and he made the process very helpful and easy for me. When I arrived the vehicle was detailed gassed and ready to go. Thank I’m an out of state buyer and he made the process very helpful and easy for me. When I arrived the vehicle was detailed gassed and ready to go. Thank you Rick !! Braeden More

Been there for services several times and they’ve always been great and very courteous been great and very courteous More

I recently purchased my first car ever! And the entire process began almost 5 months ago. I went in very fearful because we all know that dealerships can be intimidating, but I had the comp And the entire process began almost 5 months ago. I went in very fearful because we all know that dealerships can be intimidating, but I had the complete opposite experience. Every step of the process was fantastic! I did not ever once feel pressured and felt like I was able to ask every question, as I had many, during the process. Matthew was there every step of the way and I will forever be grateful for his assistance and advice. He was extremely helpful and made sure he was available when needed. I highly recommend Matthew for your next purchase! I drove away with the exact car I wanted 5 months ago all thanks to Matthew and his team at Field BMW Lakeland! More

Albert took care of me again since my last visit. He always explains what the car needs are and the costs . I got a good report on the car which is a 2014 x5 , so no complaints. He always explains what the car needs are and the costs . I got a good report on the car which is a 2014 x5 , so no complaints. More

This was a long distance purchase, great communication by my salesperson. When asked for close up pictures of the car he provided them in a timely manner. A great price and the color I was looking for. The e my salesperson. When asked for close up pictures of the car he provided them in a timely manner. A great price and the color I was looking for. The experience at the dealership was awesome, they had everything ready when I arrived. Would definitely recommend Fields BMW More