Fertitta Chevrolet

Our 2010 Suburban would not start and had no electric power. A volt meter reading indicated the battery had 12.6 volts and was fine. “Clint”, at Norman Frede said the charge would be $100 to have the v power. A volt meter reading indicated the battery had 12.6 volts and was fine. “Clint”, at Norman Frede said the charge would be $100 to have the vehicle towed to them, even though the distance was less than 10 miles. Considering I was attempting to give them my business, I was disappointed that they wanted to make money on the towing. I just think that shows little compassion and speaks of a greater love for money than man. After getting the car towed there around 8 AM, I was contacted by Clint a few hours later and told the battery cable was bad and the main fuse had blown, and the cost for this extremely minor repair would be over $400!! While the battery cable was covered by my extended warrant, the fuse wasn’t, so my out of pocket expense of $260 was basically for a fuse replacement! Then very late in the day, I was informed by Clint that we might not be able to pick up our car that day because MasterTech (my warranty provider) had not paid Norman Frede yet. This lead me to believe that the delay was due to the warranty company being non-responsive, so I called MasterTech and spoke to the same person who had dealt directly with Clint and I was informed that Clint had not even sent over the request for payment until 4:30 PM! Once it was received, MasterTech sent payment back at exactly 4:32! I find it a bitter insult that for giving my business to Norman Frede, I was grossly over charged and put at risk of losing the use of my vehicle for another day. Clearly, Clint did not deal with me in good faith. Nor did he perform his job with the minimum acceptable level of professional due diligence. That experience is enough to ensure that Norman Frede will never see my business again. It’s also enough to ensure that I will share this story with my family, friends, co-workers, and neighbors, not out of spite, but to help prevent others from being taken advantage of as I was. More

Marcus was a very good salesman! He works hard to fit the customers needs and try's hard to get them the best deal! I will be referring customers to Norman frede because of Marcus and pastor. We purchased a customers needs and try's hard to get them the best deal! I will be referring customers to Norman frede because of Marcus and pastor. We purchased a new Chevrolet silvarado and a corvette in 2 days & we are loving our new vehicles More

Only been to dealership 3 times for service since I bought my truck there. This was their 3rd strike. Strike I: Left my name and number for bad side molding (falling off) on brand new truck right bought my truck there. This was their 3rd strike. Strike I: Left my name and number for bad side molding (falling off) on brand new truck right after new employee orientation. Was told they would call me but 3 weeks later nobody ever called me to schedule, so I called them. They said they lost my number. Strike II: Took in for 1st oil change and scheduled far in advance, even told them the part that I needed. Took it in at 7:30am picked up at 6:00pm and the warranty work did not get done, part never ordered. Picked up when it came in and put it on myself. Strike III: Took truck in for service yesterday from 7:50am - 5:00pm for regular maintenance and warranty work. Had my truck all day long and only serviced customer pay work ONLY and not warranty work again. Had an alignment and the bow tie on my steering wheel is more crooked now than when I took it in. Really? They don't care about customer's time, concerns or the VIP sticker on my windshield as they tried to have me pay full price for reduced oil change. They didn't even bother to look or ask. Meeting with manager today since he left early yesterday, not expecting much. Dont know what this says to you, but it's obvious to me that they just don't give a crap. More

perfection! Honesty, and competence, thats what I was perfection! Honesty, and competence, thats what I was looking for when I found Norman Frede. I'll never take my chevy anywhere else! There is no ne perfection! Honesty, and competence, thats what I was looking for when I found Norman Frede. I'll never take my chevy anywhere else! There is no need to look anywhere else! More

Great sales team. My husband and I came to test out the new Malibu Eco. Our salesman Moses, answered all the questions we had with knowledge and passion. The sales manager Will was also very pleasant to wo new Malibu Eco. Our salesman Moses, answered all the questions we had with knowledge and passion. The sales manager Will was also very pleasant to work with. Everyone at this dealership (staff and customers) were very nice. We will return to sign our papers tomorrow. We look forward to servicing our vehicle here as well and will return in a few years when our teenager is ready for a vehicle. Overall, it was a very pleasant experience. Thanks Norman Frede team. More

Norman Frede is the ONLY place I will take my Chevy. The Norman Frede is the ONLY place I will take my Chevy. The service department is trustworthy, fair and fast! what more can you ask for? Thanks Norman Norman Frede is the ONLY place I will take my Chevy. The service department is trustworthy, fair and fast! what more can you ask for? Thanks Norman Frede! You ROCK!! More

JB went the extra mile in helping me purchase my new Chevrolet. I would recommend JB and Frede Chevrolet to all my family and friends. Thx Dan Z. Chevrolet. I would recommend JB and Frede Chevrolet to all my family and friends. Thx Dan Z. More

Great experience with this dealership x2! We purchased a truck to pull a travel trailer we were planning to buy. However, we really didn't do our homework prior to purchasing the truck. After viewing nume truck to pull a travel trailer we were planning to buy. However, we really didn't do our homework prior to purchasing the truck. After viewing numerous trailers, we (wife and I )realized we would be limited to smaller trailers(due to towing capacity). Unhappy with a small trailer, we decided to trade-in our "new truck" for a "newer" truck with more towing capacity(Silverado). JB and Norman Frede worked with us and gave us a great deal again. We just purchased a brand new travel trailer. I can honestly say we are both now happy campers and we look forward to a long association with Norman Frede Chevrolet. More

Everything that they did to put me in my dream car was superb! They were willing to go out and find it for me in a very short time frame. John was an extremely helpful and friendly guy, SUPER personable! superb! They were willing to go out and find it for me in a very short time frame. John was an extremely helpful and friendly guy, SUPER personable! I would definitely recommend them to a friend, and I will be taking my car there for future maintenance needs. Great people and a great dealership! More