Ferman MINI of Tampa Bay - Service Center

Courtney did a great job taking care of us on this visit. She is professional, personable, and efficient. She is professional, personable, and efficient. More

Replaced my tire that mo local place would handle with the warranty I bought Thank you the warranty I bought Thank you More

They’ve been servicing my Mini Cooper for 7 years. I’ve always felt listened to and cared for every time I bring my car in. Matt Maynard is excellent with customer service! I stay while my car is s I’ve always felt listened to and cared for every time I bring my car in. Matt Maynard is excellent with customer service! I stay while my car is serviced since I live 45+ minutes away. I will admit to eavesdropping when he’s helping others and have to say he is wonderful with everyone! He has a kind and reassuring telephone voice and makes good eye contact with those at his service desk. I’ve never felt that Fermin Mini took advantage of me or had me do unnecessary work - as a single woman I have to say that is not always the case at car places. More

Very helpful and gave me additional tips for free coffee was nice touch too thanks was nice touch too thanks More

An excellent experience as always - top notch customer service. I've never had a bad experience. service. I've never had a bad experience. More

Mathew was so nice and professional Made the experience nice and easy. The driver who returned my car was nice. Overall a great experience nice and easy. The driver who returned my car was nice. Overall a great experience More

Upon my 1st visit to Ferman on Saturday, 8/09, to have my 2024 John Cooper Works mini cooper serviced which included my brake fluid, oil change & air filter done. Courtney Devine greeted and checked me in. I 2024 John Cooper Works mini cooper serviced which included my brake fluid, oil change & air filter done. Courtney Devine greeted and checked me in. I asked her if could have a salesperson go over the vehicles features, as my husband purchased the car for me, and I was not with him when he picked up the vehicle. I also stated that I had mini cooper before, but it’s been several years ago, and I would like a refresher. She asked me if we purchased the vehicle from Ferman? I stated no. She kinda frowned and it seemed to be an issue. She told me that she couldn’t get a salesperson to help me but could get a mini genius to assist me. The genius was over in the other building, I told her was walking over that way to look at a car, she gave me his name- Kristian. Courtney told me to look for the receptionist. The receptionist greeted me & pointed Kristian out to me. I walked over, introduced myself, told him what I needed. He gave me his business card, told him to call or text him once my car was ready. I walked back over to maintenance, told Courtney that Kristian & I connected. I sat down, shortly afterwards my vehicle was ready. Kristian was there, we went to my car. We started with ambience lighting. We got to the computer part, and he stated that he wasn’t familiar with vehicles earlier than 2025. He stated that Leah would be a better genius for me, since she has had 3 minis and her current mini was similar to mine. Leah came over. We got into vehicle, she explained the ambience lighting. And when I said and the other features? She was like the other features? I explained to her how I needed to have someone explain the features as I was not with my husband when he purchased the car. She stated that she was just told that she only needed to explain the lighting, not ALL THE FEATURES. She stated great I said I’m sorry. She asked me if we bought the vehicle from Ferman? I stated no. Again another great, and you didn’t even purchase the vehicle from us. Now I know how my Saturday is going. I have a car delivery in an hour. I stated again I’m sorry. Leah explained the features. She left. I left. Driving home to my house, which is an hour away, I called my husband, explained my experience to him. He was livid. Now I remembered why I didn’t purchase another vehicle from Ferman. My husband owns 3 BMW and has never had a bad experience from the BMW of Sarasota dealership. I absolutely love my new mini cooper, however this experience with your dealership has left a bad taste in my mouth. I have been in the customer service industry for over 40 years. If I had ever treated my customers like that, I wouldn’t have a job. More

Excellent I had an excellent experience and would recommend to others Look forward to our next service recommend to others Look forward to our next service More

My service representative was very professional and outstanding in checking me in and out. And she was very knowledgeable of the Mini brand. outstanding in checking me in and out. And she was very knowledgeable of the Mini brand. More

Everyone one at Dealership is great to work with the Service manager Matthew is great at explaining everything ,he's a wealth of knowledge. The sales manager and their sales team are great to work with Service manager Matthew is great at explaining everything ,he's a wealth of knowledge. The sales manager and their sales team are great to work with they will go the extra mile for you, so everyone is happy! More