Ferman BMW

Sal was great to work with. Very happy with work done, communication and scheduling. Nicely cleaned when I picked it up. Very happy with work done, communication and scheduling. Nicely cleaned when I picked it up. More

Just picked up my third car from this dealership and couldn’t be happier! Every experience has been better than the last. The entire team is wonderful to work with—professional, welcoming, and genuinely couldn’t be happier! Every experience has been better than the last. The entire team is wonderful to work with—professional, welcoming, and genuinely helpful. The service is outstanding from start to finish. They make the car-buying process smooth and stress-free, which is why we keep coming back. I absolutely love my new car! More

My wife took our X3 in for service and it came back with two dents in the door. The service man was supposed to make arrangements to have them repaired and call her after two weeks had not. She had left a m two dents in the door. The service man was supposed to make arrangements to have them repaired and call her after two weeks had not. She had left a message or two with no response. I called the salesman that we used for both of our cars and he quickly had the service man call me.We made arrangements for me to take it in Monday morning and he told me it would take two or three days. He was going to update me the end of the day and gave me an X1 loaner. When I receive no update the end of the day I called and was told that the painless dent removal guy could not remove the dents and it would have to go to the body shop. When my wife was there her and Caesar had already spoken to the painless dent removal guy and he told them it could not be done so they knew it was supposed to go to the body shop and should have first thing Monday morning. I asked for the manager to call me because Cesar was absolutely no help and I was done trying to work with him. The manager told me it would go to the body shop in the morning and would probably take at least two weeks. Then the X1, after one day, started glitching so he was nice enough to send me a 300 series to drive while I had to wait. It took about two weeks to the day for my car to be done, and I asked that they please look it over well because it's a long drive that I didn't want to make unless I knew it was right. I was told the body shop or professionals and it would be perfect. When we picked it up, we looked over it briefly and did not notice anything so we took it home. The next day, my wife opened the door and in the sunlight could see the big drip on the front edge of the door. I called to report this and was told I would have to take the car back to the body shop and they could cut the drip off with a razor blade buffet and polish xxxx, and it would be perfect. Later that day, we also noticed another big wide drip under the door seem right in the middle of the door. At this point, I was very upset because the body shop should be professional enough, especially the painting people, to look over everything they do closely and see flaws like this. So now I have to drive long distance to the body shop and sit for how long while they cut paint out with a razor blade and buff it real well and hope that does the trick. I am just incredibly unhappy with this service. More

Efficient service Handled my issue to get it resolved with the insurance company in a fast manner with the insurance company in a fast manner More

Excellent service. Fantastic attention to detail. Customer service is always impeccable A pleasure to visit Fantastic attention to detail. Customer service is always impeccable A pleasure to visit More

I love this dealership. Everyone is friendly, knowledgeable and helpful. There were no hard core pushy sales tactics like at other dealerships and they treat you like a long Everyone is friendly, knowledgeable and helpful. There were no hard core pushy sales tactics like at other dealerships and they treat you like a long lost friend they’ve been missing and are happy to see. This is my 2nd Mini purchased from this dealership and both experiences were outstanding. I highly recommend to anyone care shopping to visit them. More

This dealership is one of the best BMW dealerships around, my car was ready within reasonable time around, my car was ready within reasonable time More

We were very pleased with the personal attention that Mickey provided for us. He knew what we wanted and he waited until he found it. Turned out to be perfect in every way. Almost bespoke , unusual for a Mickey provided for us. He knew what we wanted and he waited until he found it. Turned out to be perfect in every way. Almost bespoke , unusual for a previously owned vehicle. There was no pressure from anyone at any time. More

Great service would come back! !! Love the lounge area very nice , and great workers make the big difference!!! !! Love the lounge area very nice , and great workers make the big difference!!! More

I had my AC repaired. Although the failed component was an inconvenience, my service rep was able to honestly assess the time needed to repair my vehicle and provided an Although the failed component was an inconvenience, my service rep was able to honestly assess the time needed to repair my vehicle and provided an equivalent loaner vehicle for the duration of the repair. The AC works perfectly now and we are pleased and appreciative of the Ferman team. More