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Ferman BMW

Palm Harbor, FL

Overview
Employees
Reviews
Vehicles
4.8
7,752 Reviews
Ferman BMW is dedicated to making your dealership experience pleasant, fast and simple. Whether your initial point of contact is through our website, as a walk-in Guest or through a phone call, our Team will provide you with a convenient, streamlined and beneficial experience at all times. You'll find one of the best selections of your favorite new BMW cars and SUVs in the Tampa Bay Area, as well as certified pre-owned BMWs, and popular late-model used cars.
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31400 US Hwy 19 N

Palm Harbor, FL

34684

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Showing 7,752 reviews

February 12, 2025

Overall poor communication! I still haven’t received my tags and registration. The 30 day tags expired a month ago. More

by taraya1222
Recommend Dealer
No
Employees Worked With
Scott Douglas
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Cox
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Callipare
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2025 -

taraya1222 responded

1st it’s Taraya! 2nd I have the emails were I communicated clearly as well as the text messages from the salesman I worked with. So let me address everything. It took Scott Douglas a few days to email me explaining what I needed to do to receive my permanent tags. He said once I pay the taxes I have to email him with a paid receipt. I called and spoke with him on or January 22 to confirm I received the email and will pay and email the receipt within the week. I sent him the paid taxes receipt on January 30th. I sent another email on February 5 inquiring about my tags and checking to confirm if he received the email. When I didn’t get a respond I began to call, I left him several voicemails. I called last week because I didn’t get a response to the emails or voicemails. I finally spoke to Scott again on Feb 6th and asked him if he received my email and if he could update me on the whereabouts of my tags. I quote “Ms Banks I just spoke to someone the other day and they are on the way all you have to do is check the mail. However, I checked the mails yesterday and it wasn’t there so I called yesterday, again! I spoke with a gentleman by the name Alejandro. He took time with me and got a response by a man name Don I believe, confirming he has the tags and will be shipped this weekend. He told me if I don’t have it by Monday to give him a call and let him know. I’m thankful for him because he’s the only person after signing the paperwork and sending you all the check that’s helped me because since there’s been minimal communication from the gentleman I worked with including the sales guy. Now when I went to pay my taxes the receptionist did confirm the taxes were already paid and I was confused. I asked if she could tell me who paid them and she said it was a business by the name of DGS (I think I have the name written down at home). I said I was going to wait for a receipt from the business or take it as a blessing if I don’t get an invoice from this business by the end of the year, just being honest. I was going to respond back privately but after reading your response again I can’t unfeel the rudeness so I’m choosing to respond publicly so further inform customers of the horrible communication as I stated. At this point because of the inconvenience, lack of communication and unprofessionalism from the sales guy Joe the taxes you say was paid by ya’ll should be pain and suffering. Now Karl because you tried to invalidate my experience and defend my poor communication comment based on my receipts and what I just explained can you please point out why no one informed me of you all paying the taxes especially considering I spoke with someone yesterday!? Or even further more can you explain why your response was rude and you missed named me?

February 11, 2025

Highly recommend Tom Berges and Andrew Summerhill at Ferman BMW! These gentlemen represent true professionalism. Thank you for your exceptional service! More

by milissagrimsley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Berges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Tyzio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Summerhill
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February 11, 2025

Rob has been great, we’ve purchased several vehicles from Ferman and always with Rob. More

by msorbie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Chodorowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Cleaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
david theado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 10, 2025

Customer service was exceptional. Our service advisor, Andrew, was professional, knowledgeable and he cared about our concerns. Definitely the dealership to go to for service. More

by ERHARD0730
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Summerhi
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February 10, 2025

A great experience with acquiring two vehicles on the same day. Great teamwork at the dealership and great help getting us acquainted with the cars (genius). Thank you! Very happy. More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Comninel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff walstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 10, 2025

We received the most outstanding service from David Mangano & Jamie Annese at Ferman BMW in Palm Harbor. More

by Mike W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Annese
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Mangano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 10, 2025

Service was completed on time with no issues. Ferman always provides excellent service. No issues. More

by jstewar2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Graziano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 10, 2025

Excellent service and responsiveness. Sal was really great to work with, i will definitely go back. More

by jwarring0
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Graziano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 10, 2025

Professional , fantastic communication, and extremely responsive . I had a unique service in which parts had to be ordered from Germany. All during the process Cesar kept me informed about the situation. More

by randmri
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Tereso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 10, 2025

Sal did a great job of keeping me informed about my repair.His crew did a great job More

by charles.davies2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Graziano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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