Ferman BMW

The credit goes to Nick Hawk, my BMW Service writer. To put my rating into perspective, Nick is one of three Ferman Service writers of whom I will always speak highly due to his professionalism, knowle To put my rating into perspective, Nick is one of three Ferman Service writers of whom I will always speak highly due to his professionalism, knowledge, and excellent customer care. Thank you Nick! Additionally, Kudos to Ed and the staff that picked up and dropped off my vehicle. Super nice team! More

My experience has been great so far at Ferman BMW. Love the atmosphere and the people there. Love the atmosphere and the people there. More

Ferman BMW has THE MOST professional and friendly staff, looking to solve your car needs. looking to solve your car needs. More

Unfortunately the maintenance and customer service I received from Mgr Brian and Vehicle Rep Niko was very unprofessional. I’m Saddened by the experience. I’ve Financed 3 vehicles through BMW and I ha received from Mgr Brian and Vehicle Rep Niko was very unprofessional. I’m Saddened by the experience. I’ve Financed 3 vehicles through BMW and I have been treated as bad when bringing my car in for a diagnostic check, returning my vehicle due to white smoke emitting from exhaust. Mgr lied and stated my car was ready for pickup when nothing had been done..finally I was told my vehicle needed over $8900 erroneous maintenance repairs. I was tossed my keys and invoice with a reply that here are your car and keys, there is nothing we can do if you don’t pay for repairs. A simple diagnostic check of a perfectly performing vehicle had to be towed from Furman to a qualified automotive shop for repairs that stemmed from the Furman Service Technician Stephon. Mgr Brian and Niko was a great disappointment. Professional Customer Service should be extended to everyone. I was completely devastated. I am still a BMW girl…just cannot afford to purchase from Furman in the future. More

Mary Keller understands the importance of customer satisfaction and brand loyalty. I sincerely appreciate the support and trust her expertise in buying a new BMW in-transit during Covid-19 quarantine. satisfaction and brand loyalty. I sincerely appreciate the support and trust her expertise in buying a new BMW in-transit during Covid-19 quarantine. She made me feel like I was a priority even though I could not be there in person. Thank you Mary for 12+ years of extraordinary service and 4 BMW’s later!! More

Pat was great! No pressure! It was an easy process. I’m happy with my purchase. No pressure! It was an easy process. I’m happy with my purchase. More

Sal was very helpful and took care of what I needed done and got everything taken care of quickly. and got everything taken care of quickly. More

Very kind and helpful! We came of out of state and they made up feel welcomed We came of out of state and they made up feel welcomed More

Cleo was great, he made the experience simple, which is no small feat in these crazy times. no small feat in these crazy times. More

This dealership is very knowledgeable and courteous . Will always get service done when they say regardless if we wait or he be too co e back. The service rep Jaime has been so helpful each time. Will always get service done when they say regardless if we wait or he be too co e back. The service rep Jaime has been so helpful each time. More