Ferman BMW

Thank you service department and sales manager for all your help. Very satisfied with our BMW your help. Very satisfied with our BMW More

1st time bringing my (New to me) 2011 328i in for service. Pleased with services that I received. service. Pleased with services that I received. More

Excellent experience at the dealership. Everyone was so friendly and offered to help. Had a chance to look at lot more cars Everyone was so friendly and offered to help. Had a chance to look at lot more cars More

Selected Ferman as I was told at time of car purchase that they provide courtesy loaners. Which was not the case. I brought my car in for its first service that was to take 1-2 hours. So I waited. Aft that they provide courtesy loaners. Which was not the case. I brought my car in for its first service that was to take 1-2 hours. So I waited. After 2 hours I was advised I needed 2 new tires and an alignment. I asked how long it would take, and was advised 2 more hours max. I agreed to wait and have the work done. Advised both my consultant and the mechanic I had to be out of there by 2.00 as I had other appointments that could not be missed. They assured me I’d be done within the timeframe advised. My car was finished at 5.30pm. I missed my appointments, it impacted my vacation that I was going on the next morning. When I asked if there was a coupon or discount they could apply to the bill to make up for this situation, they gave me $20 off the alignment. My lunch cost me more than $20. Being new to the area (but not new to BMW dealerships), this was my first time I used Ferman. I’ve been a BMW owner for more than 5 years. I’ve always taken my BMWs (I’ve owned 3 - still have 2) to BMW dealerships for service and maintenance work. This by far was my worst experience. I recommend you take some of your top staff to BMW Sewell in Grapevine Texas and learn from them. They are top notch. They are the reason I drive BMW. More

The hispanic girl or whoever the short one that talks like she has no class working at BMW. she’s one of the service advisor is very rude and disrespectful. She doesn’t listen to the problem and help you like she has no class working at BMW. she’s one of the service advisor is very rude and disrespectful. She doesn’t listen to the problem and help you whatsoever so it doesn’t want me to go to this location. I have clientele and always ask me recommendations and I wouldn’t recommend this place because of her. She is not nice to customers. I don’t think she values the customer that spend thousands of dollars for the car and won’t even bother helping you. More

Our buying experience was smooth and easy. Steven is very professional and knowledgeable. He answered all our questions and provided us with great customer service. They gave us fair value for Steven is very professional and knowledgeable. He answered all our questions and provided us with great customer service. They gave us fair value for our truck trade in and we walked away as satisfied customers. I’d definitely go back and highly recommended Steven and Ferman BMW. More

My car was in for service and now my car stereo is not working and no one has returned my call. Service department is under staffed as it seems that no one is available to answer the calls and the opera working and no one has returned my call. Service department is under staffed as it seems that no one is available to answer the calls and the operator is very rude most times I have called. More

I had a great experience working with Tom Berges at Ferman BMW to buy my son a car and would highly recommend him to anyone looking for a new or used vehicle. Thank you Tom! Ferman BMW to buy my son a car and would highly recommend him to anyone looking for a new or used vehicle. Thank you Tom! More

Service was quick and efficient. People were polite. Sol is a very good customer service agent. People were polite. Sol is a very good customer service agent. More

Prompt and timely scheduling of service. Work completed on the time schedule and price promised. Courteous workforce. Work completed on the time schedule and price promised. Courteous workforce. More