Ferman BMW

I consistently adhere to scheduled maintenance for my vehicle, ensuring it receives timely attention whenever the service light illuminates. I noticed the service light was on, indicating a recommendatio vehicle, ensuring it receives timely attention whenever the service light illuminates. I noticed the service light was on, indicating a recommendation to replace the brake pads due to mileage. While initially assured that the rotor appeared satisfactory, subsequent inspection revealed a need for rotor replacement as well. Unfortunately, the inspection video provided by the dealership only covered the underside of the vehicle, offering no visual evidence or assessment of the rotor's condition. This lack of transparency and discrepancy in assessment reflect poorly on the dealership's integrity. Regrettably, this experience has eroded my trust in their services, and I have decided not to patronize this establishment in the future. Furthermore, I will refrain from engaging in any business dealings with this dealership due to their apparent lack of honesty and professionalism. More

The wait for my new BMW to arrive from Germany is finally over! Tom was great to work with, and the new car is awesome. over! Tom was great to work with, and the new car is awesome. More

This dealership is super friendly and professional. Definitely will give them a 5 star rating Definitely will give them a 5 star rating More

Staff is friendly and helpful. No complaints about the service, I just wish they were closer. No complaints about the service, I just wish they were closer. More

Went to oil change they told us that they are going to to a diagnostic check Roy said everything is smooth....just the ac filter we changed oil and filters Ater everything and 4 hours wait they we left an a diagnostic check Roy said everything is smooth....just the ac filter we changed oil and filters Ater everything and 4 hours wait they we left and our ac broke magically and Roy told us to go back unable that day bc od an appointment..... next day they told us that the ac broke down magically and they needed 1400 dolar to repair our blower motor and after everything was smooth They broke our car and they wanted money to repair it Keep in mind that everything was good and after dealer ac broke down More

Fantastic service from the management team to the courier’s and all in between. Happy to send this review courier’s and all in between. Happy to send this review More

They efficient to diagnose, order parts, and fix the problem with my vehicle. Thank you. problem with my vehicle. Thank you. More

Comfortable place to wait for my service, or they will give me a ride home . Cesar always keeps me informed give me a ride home . Cesar always keeps me informed More

I was a loyal customer of Reeves BMW for over 15 years (now Morgan Auto), but Willy Patti and the team at Ferman BMW have won me over! I am thrilled with the process of purchasing my 2024 BMW X5. Thank (now Morgan Auto), but Willy Patti and the team at Ferman BMW have won me over! I am thrilled with the process of purchasing my 2024 BMW X5. Thank you!! More

Very smooth process, particularly pricing details. Car was ready to go, although not fully charged (EV) so had to meet salesperson next day half way, which was the only real negative of the whole expe Car was ready to go, although not fully charged (EV) so had to meet salesperson next day half way, which was the only real negative of the whole experience and reason for 4 starts out of 5 for the dealership as a whole. Was very appreciative of Willy meeting me the following day to deliver vehicle. Willy was fantastic, very personable, addressed every issue or question I had, and is an absolute asset to the sales team. I highly recommend working with Willy for anyone looking at cars at this dealership. Willy, as a salesperson, deserves 6 out of 5 stars! More