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Fenton Nissan of Knoxville

Knoxville, TN

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69 Reviews

4515 Clinton Hwy

Knoxville, TN

37912

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69 Reviews of Fenton Nissan of Knoxville

November 30, 2015

Best customer service. I bought my truck from Fenton Nissan about two years ago and every service I have had performed on it I have taken it back to their service departmen More

by MSPEIGHTS144
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Booker
Dec 01, 2015 -

Fenton Nissan of Knoxville responded

That's what we're talking about! I'll let James know he has another very satisfied Customer, he'll appreciate that. He's been here a long time and has a lot of Customers that come back just to deal with him again. Thanks for taking the time to post a review. We appreciate you giving us a chance to earn your business, now and down the road.

November 30, 2015

Excellent service crew They truly made me feel like they had my concerns and van problems taken care of. I Had used another dealer location before and was not satisfied wit More

by BWALDEN33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Booker
Dec 01, 2015 -

Fenton Nissan of Knoxville responded

Sorry you had a less than great experience somewhere else, but I'm sure glad we were able to help you with your van. Hopefully we've earned the pleasure of becoming your Nissan dealership for the future. Thanks for giving us a chance, and for the nice review!

November 27, 2015

Friendly, efficient staff Everyone was friendly and handle our service needs quickly and efficiently. Susan was very friendly and made we stayed apprised of the service work p More

by BILL.CAROLYN.2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Shinn
Dec 01, 2015 -

Fenton Nissan of Knoxville responded

Nobody likes to just sit and wait for their car to be serviced, without knowing what's going on. We make a point of updating our Customers as the work progresses. We're glad you appreciated that, and thanks for letting us know. Give Susan a call next time you need anything done for your car, she'll be happy to help.

November 26, 2015

Super Service This location has changed so much from my first interactions years ago. I'm very impressed with the way they handle their service department now. Th More

by MITCHELLK2003K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis, James Booker
Dec 01, 2015 -

Fenton Nissan of Knoxville responded

We appreciate you coming back for the last few years. Fenton Nissan bought this dealership in May of 2014, and we feel like we've come a long way since then. It's great to hear that you agree. Our repeat Customers are what enable us to keep our doors open, so thank you for your support.

November 26, 2015

Fun and friendly service My wife and I recently bought a 2015 Nissan Rouge, our first new car! Brian Powers went out of his way to make sure that we got exactly what we needed More

by Neil and Shila Lay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Suzanne Holstein, Suzanne Long-Holstein, Brian Powers
Dec 01, 2015 -

Fenton Nissan of Knoxville responded

Mr and Mrs Lay - You purchased a very nice vehicle, and we're very glad that you enjoyed the process. The Rogue is great for a road trip, enjoy! I'm going to print your review and share it with Brian and Suzanne. I know they both enjoyed working with you, and they'll be glad to hear how happy you are. We appreciate you purchasing your first new car from us and look forward to helping you enjoy it for many years to come. Please let me know if there's anything we can do for you.

November 26, 2015

fast and very friendly Excellent and very fast service was not stressful as it is most of the time when you buy a new car.this is the third car we have purchased here More

by TERRYLMCNABB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 01, 2015 -

Fenton Nissan of Knoxville responded

Mr McNabb - I had the pleasure of showing your wife how to use the features of your new car, and setting up both your phones with the hands-free function. I hope you enjoy your new car as much as we enjoyed helping you select it. Please don't hesitate to let me know if there's anything we can do for you in the future. My name is Andrew and you can call, e-mail, stop by, or whatever. We don't want to be the place that sells you a car, gives you the keys, and sends you on your way. Anybody can do that. Fenton Nissan is with you for the long haul. Thanks for your business, and the kind review.

November 25, 2015

excellent Excellent service center from the desk to the tech in the shop. I would recommend this service center to anyone. They exceeded my expectations. Oh , a More

by DAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Booker
Dec 01, 2015 -

Fenton Nissan of Knoxville responded

Dan - Fenton Nissan is all about exceeding expectations, glad to have earned your recommendation. You're very welcome for the water. Next time try a bag of popcorn, it's free too, and really good! Thanks for taking time to post a review.

November 25, 2015

Excellent Brine & his staff James & Susan really go out of there way to take care of each customer. Charlie the Technician is Awesome, takes care of your vehicl More

by tmar421
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie (technician ), Susan Shinn
Dec 01, 2015 -

Fenton Nissan of Knoxville responded

If you met Charlie, you met the best! He's worked on my wife's car and has always done a great job. He is a true professional, and has been for many years. We're glad to have him as part of our team. I'll let him know about your great review, thanks!

November 25, 2015

Great service/unhappy with car problem I know this is one of those things that are uncontrollable but maybe can be worked on in the future. Keeyless key stopped working due to rfm interfer More

by BOB W
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Shinn
Nov 25, 2015 -

Fenton Nissan of Knoxville responded

Bob - sorry you had trouble with your keyless entry system, glad we were able to help. That interference issue doesn't happen often, but it's not much fun when it does. Susan is great. She always has a smile for everybody. I'll pass your review along to her, thank you.

November 23, 2015

MY TANKS FOR EXCELLENT SERVICE I was very pleased with the efficient and fast way of having my oil changed in this fast paced world we live in ,every minute counts THANK YOU AGAIN F More

by CUPPCHAPELCHEERS
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JACKIE
Nov 25, 2015 -

Fenton Nissan of Knoxville responded

Glad we could be of service to you. We agree that every minute counts, and we try to take as few of your minutes as possible to keep your car running great. We also appreciate your spending a few of your minutes posting a review! Have a Happy Thanksgiving, see you next time.

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