Feldman Chevrolet of Lansing

Top Shelf! AWESOME EXPERIENCE! Very honest and professional! Bill and Randy made my car buying experience the best! I will continue to buy all my vehicles from h AWESOME EXPERIENCE! Very honest and professional! Bill and Randy made my car buying experience the best! I will continue to buy all my vehicles from here. I highly recommend you come here! More

Excellent purchasing and service experience In late August, 2015 my wife and I found ourselves in need of a new vehicle. After visiting other local dealerships (Shaheen and Young's), we wound up In late August, 2015 my wife and I found ourselves in need of a new vehicle. After visiting other local dealerships (Shaheen and Young's), we wound up at Bud Kouts. Our Salesman, Shaun Glasscock, took a number of hours out of his day to give us a more in-depth run down of our believed vehicle of choice (2015 Chevy Equinox). Unfortunately, few remained late in the model year with AWD. Shaun was able to convince us to get the 2016, which mechanically was identical but had a few exterior resigns, and compensated for the loss in rebates with a greater value on my trade in. Coming from a GM family, all of my expectations were met. Shaun went out of his way to respond to texts over the weekend following our visit to the dealership and we purchased a 2016 Equinox the following Monday. At its first oil change today, service was completed in less than an hour and Shaun was available to quickly fix a hiccup with the wheel locks. Ultimately, the experience we had at Bud Kouts with Shaun made us a lifetime customer. The lengths Shuan went to ensure I got a good deal on a new vehicle, even with already having a GM Family Discount, was outstanding. Bud Kouts and Shaun Glasscock will continue to get our business going forward. I'd highly recommend visiting them if you're in the market for a new vehicle. More

Wonderful Dealership! This was my first time buying a car from a dealership and Shaun made it a wonderful experience! He found me a newer used car with almost no miles and This was my first time buying a car from a dealership and Shaun made it a wonderful experience! He found me a newer used car with almost no miles and found me great financing for my less than perfect credit. He was honest, professional, and upfront about everything and he explained it so I could understand it. He listened to what I was looking for and found me a car that met all my needs and is so fun to drive! I definitely recommend Shaun at Bud Kouts! More

Awesome This dealership was recommended to me by a friend that bought his truck there. I went in to buy a new vehicle and had a great experience. The salesman This dealership was recommended to me by a friend that bought his truck there. I went in to buy a new vehicle and had a great experience. The salesman and finance manager were extremely helpful and professional. I was treated with respect and not pressured in anyway. They went above and beyond to find me the exact vehicle I wanted. I would recommend this dealership to anyone looking for a new or used car or truck. More

Excellent!! I am really impressed with the level of customer service I received at the dealership. The staff are friendly, extremely competent, and helpful. I d I am really impressed with the level of customer service I received at the dealership. The staff are friendly, extremely competent, and helpful. I did not feel the type of pressure I usually want to avoid when I walk into a showroom. I definitely recommend Feldman's Bud Kouts Chevy dealership to anyone in the market for a new or pre-owned car! More

Forever grateful As a GM family member, I have always valued the products that GM has rolled out. This was my first time purchasing my vehicle at Bud Kouts Chevrolet As a GM family member, I have always valued the products that GM has rolled out. This was my first time purchasing my vehicle at Bud Kouts Chevrolet and, I must say, the staff was exceptional! They catered to my every need and did so quite diligently. All future vehicles for our family will all be purchased here. A huge thank you to the entire staff for making this car buying experience the most pleasant one I have ever had!!! More

Avoid at all costs Allow me to preface my review by saying I wish I had a better report, because I don't like giving bad reviews. My experience here this morning was Allow me to preface my review by saying I wish I had a better report, because I don't like giving bad reviews. My experience here this morning was beyond AWFUL. I decided to make the trek from my apartment in Wayland all the way over to Lansing because Feldman Chevrolet of Lansing/Bud Kout's had deals listed on their website that couldn't be beat. I figured the drive would be worth it! I scheduled an appointment online for a 10:00 am test drive and printed out the coupon I got for scheduling the appointment (that verified that my appointment was at 10:00 a.m.). I arrived at the dealership this morning right on time to find Logan standing outside. It was like he was standing there waiting for me - awesome!! He escorts me inside, which is a very nice space. We stop at the reception area, where there is a TV with that day's appointments listed. My name is nowhere to be found at 10:00, but rather down in the afternoon at 2:05?! Whatever, technology happens, as long as I can be helped at that time. I explain to Logan that I would like to look at 3 vehicles: 2010 Rav4, 2011 Equinox, and 2011 Tucson, all of which have been on their website for the past few days, and still had been listed this morning. Logan informs me that they do not have 2/3 of the cars I traveled from the Grand Rapids area to look at. All they have available is the Tucson, which I gladly test drove. Logan took my license to make copies of it before the test drive - no big deal, pretty typical precautions, ya know? But then as I'm preparing to head out for a test drive, HE GETS IN THE CAR WITH US AS A RIDE-ALONG?! I have not had many car shopping experiences in my young life, thankfully, but I am pretty sure this isn't typical as I've never had the dealer ride with me during the test drive. (I asked my father-in-law, and he said he's never had the dealer ride along with him either.) I felt pressured and like I couldn't openly communicate with my fiance on whether or not I liked the car. I accidentally put it into manual mode without knowing it, and Logan fails to tell me this until halfway through the test drive. Until that point I thought the car was awful. Once we corrected the situation, I did like the car a little more, but wasn't impressed with it overall. Wanting to continue my search, Logan proceeds to locate a recently traded in 2010 Equinox LTZ (in layman's terms, a REALLY FREAKIN' FANCY EQUINOX). It hadn't been cleaned, or even inspected, but Logan encourages us to take it for a spin ("us" meaning me, my fiance, OH, AND LOGAN!). Of course I fell in loooove with this car. Sunroof, heated seats, backup camera, etc?! Yes, please! Here's the thing though, y'all. Logan knew my budget before I step foot in the vehicle. He could tell me nothing about the Equinox's price right away. Once we got back from the test drive, we find out that this SUV is ~$3,000 over my budget. Logan doesn't care about my overall budget, though. He is only concerned about what I want my monthly payment to be. I tell him that I am not concerned with monthly payment, only the overall price. Typical used car salesman tactic right there. I also made him aware right away that I had financing all set up through a credit union here in the Grand Rapids area at 3.5% for 60 months, which is pretty dang good. Logan tells me that he thinks they can beat that. UM, NO, YA PROBABLY CAN'T. I'm now very frustrated, and I tell him that I frankly just want to leave because they didn't have 2/3 of the cars I wanted to look at. He asked me when I saw them on the website, and I told him "this morning." He then explains that the cars probably sold yesterday and that the website takes 24 hours to update. I don't believe that for a second, but an excuse is an excuse. Logan goes on and on and on about financing and rate (side note: my fiance is essentially a math major, so don't treat us like we're stupid and don't know basic math, mmmk?). I finally tell him my ideal monthly payment. He essentially laughs at us and insinuates that I'm not going to get what I want for that payment. This is when I say that we're leaving. What does Logan do? He gets up from his seat AND LEAVES! He abandoned us in his own office. He threw a hissy fit like a toddler and stomped off. I said "thanks for you time," and promptly left. I will NEVER recommend Feldman Chevrolet of Lansing/Bud Kout's to ANYONE. Your bait-and-switch tactics are horrendous. Visiting you this morning was a waste of time, gas, and energy. I am happy to report I purchased a beautiful 2011 Equinox from a reputable dealer here on the west side of the state (at pretty close to my budget, and I even spent a little more because I liked my salesman!!!). When you treat your customers with respect, it will get you a long way. By the way, Logan - don't bathe in Axe so much. I couldn't smell the "new car smell" because you were in it!! More

Poor customer service Wanted to purchase a new truck, was told they had multiple in stock that I wanted. Drove over an hour and a half to come test drive only to a) be pas Wanted to purchase a new truck, was told they had multiple in stock that I wanted. Drove over an hour and a half to come test drive only to a) be passed off from the person I was talking with to another person and b) was immediately told no, they did NOT in fact have the vehicle I wanted to test drive and potentially purchase. Wasted hours of my time and their surface apologies do not make up for that. Tried to bait and switch into another vehicle...having NONE of that. More

Awesome dealership Bought used car from bud louts, istarted making noises 5 days after warranty expired. they fixed it like new gave me rental at no charge. Bought used car from bud louts, istarted making noises 5 days after warranty expired. they fixed it like new gave me rental at no charge. More

Trying to give my business to Bud Kouts but I'm trying to buy a used car, but since my credit is bad Bud Kouts won't help me at this time. I know that I've made some poor "credit" decisions in t I'm trying to buy a used car, but since my credit is bad Bud Kouts won't help me at this time. I know that I've made some poor "credit" decisions in the past. But a lot of it had to do with the poor economy. I wish that decisions weren't just based on a number. Oh well Bud Kouts loss. More