Fayetteville Ford, LLC

Very disappointed. Purchased pre-owned Ford Flex from Alan Vigil. My first American made car in over 20 years. Took in for 1st (complimentary) oil change. Subsequentl Purchased pre-owned Ford Flex from Alan Vigil. My first American made car in over 20 years. Took in for 1st (complimentary) oil change. Subsequently, about a week later, the heat stopped working. Took back for a diagnostic. After waiting over 5 hours for a status call, went to retrieve the car and was told there was no antifreeze in the car. When asked wouldn't they have detected that during a 10-point check at the time of oil change, they said they do not check fluids, etc.; just change the oil. I guess since it was complimentary, that is all I should have expected. Very disappointed that this was taken so lightly. I have always had fluids checked when getting oil changes with my other vehicles. This is my first Ford, and needless to say, I expected better from the service department. I will not be taking the car back to the dealer for service and this will be my last Ford purchase. More

After the sale If I call with an inquiry after the sale/repair and leave a voicemail for a call back I expect a return call . It’s just good customer service to be a If I call with an inquiry after the sale/repair and leave a voicemail for a call back I expect a return call . It’s just good customer service to be as attentive after the sale/repair as it is before if you want repeat business More

Fair Resolve After and extended period of time and relentless effort of my service person and service technician not to mention a lot of man hours and replacement After and extended period of time and relentless effort of my service person and service technician not to mention a lot of man hours and replacement part, I was provide with the ultimate remedy to resolve all issues that I was having with my F-150. The staff of your service department went above and beyond the call of duty to stand behind the Ford product and the integrity of your dealership. More

Great Service Took my truck in for a 30,000 mile service and the wait time was very short with exceptional service from Taryn who was friendly and very helpful. Took my truck in for a 30,000 mile service and the wait time was very short with exceptional service from Taryn who was friendly and very helpful. More

Great service Thanks Gary in the service center for taking care of me car. You are always very professional and the service is quick. You also answer any questions Thanks Gary in the service center for taking care of me car. You are always very professional and the service is quick. You also answer any questions or concerns I may have with a smile. More

Great Customer Service Troy Carden is a service writer in the service department at Allan Vigil Ford. Troy is wonderful keeping me posted with updates as needed regarding m Troy Carden is a service writer in the service department at Allan Vigil Ford. Troy is wonderful keeping me posted with updates as needed regarding my service repairs or maintenance when my car is in for service. He makes appropriate arrangements with their courtesy car having me delivered and picked up at my office in a timely manner. I not only have my personal car that I maintain routine maintenance and service on but our company car as well. My family and company have purchased five cars from Allan Vigil Ford of Fayetteville. More

Just short of Superb! 1st of all I wanted to thank Allan Vigil for having a dealership and service center in small town Fayetteville GA. It is so convenient to literally d 1st of all I wanted to thank Allan Vigil for having a dealership and service center in small town Fayetteville GA. It is so convenient to literally drop off you vehicle and jog home. Gary Roberts, Mr. Alvarez and service stall always takes Great care of me. Keep of the good work. You all are most appreciated! Kind regards, Sandra Parks More

Service recieved. It pays to schedule. I schedule for an oil change at 1:00 o"clock and was a few minutes earlier. The Service Adviser checked my service record to see It pays to schedule. I schedule for an oil change at 1:00 o"clock and was a few minutes earlier. The Service Adviser checked my service record to see if any additional service was required. None was needed at this time but I appreciated his help. I was on my way in less time than I anticipated. Excellent service. More

Speedy service I came into the service center at 8am and left somewhere around 11. All I needed was an oil change, tire rotation and my tires aliened. This is the se I came into the service center at 8am and left somewhere around 11. All I needed was an oil change, tire rotation and my tires aliened. This is the second time I have used your service and the same situation occurred. In fact I had to ask repeatedly just to be told it will be only a few minuets longer. Then after my service someone called and asked about my service experience and I told them the same thing. They said oh we are working on the timing. That is what they said on the first visit several months ago. I am not happy with your service. If I an find another Ford dealership that can do the work in a timely manner I will certainly go to them. Also the waiting is about the poorest I have seen for dealership. I mentioned this last time and someone sent me a not saying the dealership was addressing this issue. Nothing has change. More

Fast and courteous! I had a problem, with my SYNC where the AUDIO was totally off. The software had to be rebooted. Service was fast and there was also no charge for it. I had a problem, with my SYNC where the AUDIO was totally off. The software had to be rebooted. Service was fast and there was also no charge for it. Great experience! More