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Faulkner Buick GMC West Chester, INC. - Service Center
West Chester, PA
1,598 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,598 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center
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February 27, 2020
We brought our new car in to get it inspected and due to the timing of having the car for such a short period that they did not charge for the service! the timing of having the car for such a short period that they did not charge for the service! More
by l_mob13
Verified CustomerEmployees Worked With
Jack Platt
February 27, 2020
Very professional and friendly. I would definitely use them again for any future auto body work if need be. I was very comfortable before and during the insurance claim process! I highly recommend Mike an them again for any future auto body work if need be. I was very comfortable before and during the insurance claim process! I highly recommend Mike and Dave and their staff for collision work. More
by Sbaylor72
Employees Worked With
Dave Neuhof, Michael Dijulio
February 26, 2020
Excellent turn around for the repair and service. Excellent customer service from everyone I spoke with. Will be back for future service needs and potential new car purchase Excellent customer service from everyone I spoke with. Will be back for future service needs and potential new car purchase More
by jhoffman1999
Employees Worked With
Steven Cosgrove, Dave Neuhof
February 26, 2020
I have purchased 5 cars from this Dealership and the majority of my mechanical work and oil changes have been done here. People, especially Lealie and Ted are great!! majority of my mechanical work and oil changes have been done here. People, especially Lealie and Ted are great!! More
by KRAUM2871
February 25, 2020
Took my car, which was not even a Buick or GMC, into Faulkner West Chester for service and was very satisfied. Jack Platt my service writer was an absolute pleasure to deal with. I would strongly recomm Faulkner West Chester for service and was very satisfied. Jack Platt my service writer was an absolute pleasure to deal with. I would strongly recommend them to anyone. More
by JOJOJOBUL
Employees Worked With
Jack Platt
February 19, 2020
I recently purchased a Yukon XL and two days after driving it, a “service rear camera” message came on the the touch screen monitor. I looked up my local GMC, which was Faulkner in West Chester, and driving it, a “service rear camera” message came on the the touch screen monitor. I looked up my local GMC, which was Faulkner in West Chester, and brought it in for service. A few hours later I received a call letting me know that the Yukon XL was ready to be picked up. I told the gentleman on the phone ( I believe his name is Mr. Platt, who assisted me at the service department ) that I had a few questions about the car. He told me that if he answered any questions about the car, he would have to charge me an hourly rate, and that the sales person was supposed to have answered all of my questions at time of purchase. I explained to him that the gentleman who assisted me with the purchase was new and didn’t know much about GMCs (I purchased the Yukon XL at a non GMC dealership). I told him that the Yukon XL was a GMC, and that they are supposed to answer any questions that I may have about their cars. He told me that it wasn’t their car and that if I was okay with paying his hourly rate then he would answer my questions. So, I said okay, no worries, I’ll just go over to the sales department and ask the front desk. A few minutes later, I received a call from a gentleman in the sales dept, who said that he would answer any questions I had about the car. Mr. Platt’s behavior was very unprofessional, he should be trained on how to treat customers. Everyone else was very nice and courteous, especially the lady at the checkout dept. More
by Jess
February 19, 2020
Great dealership for the used 2016 GMC Terrain follow-up has been great customer service awesome service department wonderful would highly recommend this car dealership for future purchases has been great customer service awesome service department wonderful would highly recommend this car dealership for future purchases More
by TBATCHELOR1
February 18, 2020
Always pleased with the experience here. Leslie is especially fantastic and always extremely helpful and accommodating. She is truly an asset to this company and very much appreciated! especially fantastic and always extremely helpful and accommodating. She is truly an asset to this company and very much appreciated! More
by KEVIN.WILSON
Employees Worked With
February 14, 2020
The staff I worked with (Dave) was courteous and professional. The repair to my care was finished sooner than I thought and they did a great job replacing the bumper. The car looks like new! Than professional. The repair to my care was finished sooner than I thought and they did a great job replacing the bumper. The car looks like new! Thank you! More
by CIN.POOLE
Employees Worked With
Dave Neuhof, Michael Dijulio
February 12, 2020
This was the best experience I’ve ever had at a dealership service department anywhere. I’m 65 years old and have owned many vehicles and by far this is the best I’ve ever been treated. Everyone be dealership service department anywhere. I’m 65 years old and have owned many vehicles and by far this is the best I’ve ever been treated. Everyone bent over backwards to accommodate us. More
by emann2276
Employees Worked With
Other Employees :
Can’t remember their names, but all were outstanding.
