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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,231 Reviews

1,231 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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October 12, 2018

Good but Pricey Service is great, however it is very expensive. I needed to have a key made as mine was lost and it cost $600, in which I was only expecting to pay a More

by GINNYLEENM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Platt
October 11, 2018

New Lease (tech problem) Jack was great, he helped delicate the issue with my car. It went very smoothly. Everyone was very helpful. Customer service is always at a high level More

by FELLONASTEVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Corcoran, Tony Mazzola, Jack Platt
October 11, 2018

Service review Great service,no issues. Waiting time was great. Leslie was wonderful to work with. Everyone very pleasant and friendly.would recommend this dealersh More

by judi52pd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryant Pullins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hugh Gillespie, Jack Platt, Chris Johenning, Ted Donnon, James Keyser
October 10, 2018

Great service, as usual. Service provide was excellent. Was taken care of in the 2 hour time estimated. Jim Keyser was, as usual, very professional, yet very friendly. Wait ar More

by fmr64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Keyser
October 08, 2018

Great service Excellent service. Had a rattle for a few months. They found the rattle & fixed the problem immediately. Also found a nail in one of my tires. More

by DOWNS342
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Johenning, James Keyser
October 08, 2018

Great service, decent waiting room Worked with Jim Keyser and he was able to get us in and out in 90 minutes for some brake light work, oil change and more. More

by jat190
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Keyser
October 04, 2018

New Truck Service Oct 3 Been going to Faulkner's GMC for service for years with my 2008 Yukon Denali. Bought a new Sierra Denali and went to Faulkner's for my first oil chan More

by jhincks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Keyser
October 03, 2018

Oct. 1st Service The state inspection and service was quick. Jim was terrific and explained what I needed to have done in the next month. Impressive, friendly dealer More

by GLENDIAKENNEDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The lady at check out was friendly., James Keyser
October 01, 2018

Leslie Jurst is an excell Customer advisor and advised me regarding breaks, oil pan change. She is very courteous and I appreciate her service very much. More

by sureshrsk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2018

helpful The service manager was very helpful and communicated all the required and recommended work and kept me informed through the entire process. I needed More

by ROBIN.KNIGHT1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Keyser
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