Faulkner Buick GMC West Chester, INC. - Service Center

Leslie did her normal grat job of communicating and the work was completed in the time frame requested. An additional part was required and she ordered it right away. work was completed in the time frame requested. An additional part was required and she ordered it right away. More

This is the second vehicle I purchased here and wish I had not its not well managed and especially the finance area needs a lot of work. Paperwork was missing for over 2 weeks and I feel like they are dis had not its not well managed and especially the finance area needs a lot of work. Paperwork was missing for over 2 weeks and I feel like they are dishonest More

Have always been great to deal with, and trust the work being done by them. being done by them. More

I’m not typically one to write a poor review on a business or an individual, but this was/is the exception. I have had repetitive issues with the service department in particular - specifically the l business or an individual, but this was/is the exception. I have had repetitive issues with the service department in particular - specifically the lack of customer service skills and customer service training. I brought my truck in for a “check engine light” assessment and intervention multiple times within a 2-4 month period. I can understand when timing is problematic and the particular issue is not evident on evaluation of the vehicle; however, the absolute lack of explanation, the overt laziness in assessment and diagnostics, and the condescending responses from this particular employee are the reasons that I will not seek service from this business in the future. I don’t feel that I can trust this service department with my vehicle, and I would not recommend seeking their advice or service to friends or family in the area. More

Clean bright dealership word1 2 3 4 5 6 7 8 11 121 9 10 121 9 10 More

The work was completed on time Great communication via email. Keep up the good work email. Keep up the good work More

Luis is always professional, kind and informative. He keeps you advised of your wait time. He keeps you advised of your wait time. More

Not very happy that I HAVE TO WRITE AT LEAST 15 words for this review !!!! this review !!!! More

It's 9n my Google review word word fifteen words words words words words words words words words words More

Very poor customer service. Dealership did not contact me one time. I had to always reach out to them to get any kind of information. If they were upfront with me to begin with Dealership did not contact me one time. I had to always reach out to them to get any kind of information. If they were upfront with me to begin with and let me know, there was a problem I could’ve resolved it. I will drive even further to get my vehicle serviced. The service center did not start working on my van until 2 days after the scheduled appointment because the service manager called out . Why is there no back up plan for someone calling in sick ? This was poor planning on the dealerships part and very poor customer service More