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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,608 Reviews

1,608 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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June 28, 2025

Great service. Great customer service. Did a good job keeping up updated on progress of repairs. Car was cleaned and great care taken to make it look nice. More

by GENELLECRAIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ
June 27, 2025

Superb interactions with both the sales representative, Adam and the finance professional, Justin. Both were impressive with their knowledge. For young professionals, I was impressed with their demonstrate More

by MMMADDEN58
Recommend Dealer
Yes
Employees Worked With
Adam Johnson
June 27, 2025

Sales and Service are top notch! Brett and Vince helped me with the most frustrating situation where the engine in my 2024 had to be completely replaced. Between hounding GMC and g More

by ERIC.HORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince Calvacante
June 27, 2025

Awesome and ideal and efficient service. Vincent was fantastic to work with. I loved coming here. More

by mtsimonsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
June 27, 2025

Good communications and vehicle was ready when promised. Good review of scope of work and cost. More

by SHELBELLDANIEL
Recommend Dealer
Yes
Employees Worked With
Rusty
June 27, 2025

Quick turnaround time for repair, they kept us well informed and up to date. We would recommend this dealer and will use again. Thank you More

by Lcarafa
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Hart
June 27, 2025

Easy access to shop. Attentive personnel, acknowledged me when I arrived. Very clean and organized. More

by ADVITALI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot associate’s name. 2nd Desk at Service Counter 5 stars
June 26, 2025

Rusty is the best to deal with! We deal with Faulkner on a regular basis, and he always makes it a super easy, painless time! More

by ted.wagner2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you, Ted! We’re so glad to hear that Rusty continues to provide you with such a smooth and hassle-free experience. It means a lot to us that you choose to work with Faulkner regularly, and we truly appreciate your continued trust. We'll be sure to pass along your kind words to Rusty, he’ll be thrilled to hear them! Looking forward to seeing you again soon!

June 26, 2025

Even though my vehicle couldn’t be repaired Rob did everything he could to keep me in the loop with the status. More

by Sjordan1207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Litkenhaus
June 26, 2025

Was able to get a Quick apt, and they fixed my ac issue right away . Thank you very much. More

by M13DOLPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick was very friendly and helpful.
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