Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,527 Reviews
Call Service Center (610) 492-7109

1,527 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

Sort by
April 24, 2025

No problem with the dealer. My problem is with the manufacturer. The recall for rear wheel lockup in my view doesn't fix the problem. It was nothing but a software change that l More

by gcmeyer54
Recommend Dealer
Yes
Report | Print
April 24, 2025

Got me in last minute, friendly, great service All stages of the appointment: booking, checking in, the actual work, and check out were great More

by MELISSADELMORO
Recommend Dealer
Yes
Report | Print
Apr 24, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much, Melissa. We are happy we could fit you in and that every part of your visit went smoothly. It is great to hear that you had a positive experience from start to finish. We appreciate your kind words and hope to see you again next time.

April 24, 2025

It is so convenient to be able to text your advisor since the beginning. Vincent was super prompt with notifications. He was also thorough and I appreciate that. He was so patient and willing to answer my qu More

by Doreidigonzalez
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
Report | Print
April 24, 2025

Traveled 40miles to purchase the car. They made buying a car fun again. They are the best. More

by TROB9696
Recommend Dealer
Yes
Employees Worked With
Brett and Justin
Report | Print
Apr 24, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for making the trip to see us. We are so glad to hear that we could bring the fun back into car buying. Your kind words mean a lot and we are grateful for the opportunity to work with you. Enjoy your new ride and come see us anytime.

April 23, 2025

They all do great work, ended up doing much more than we thought we needed. ...so, was a bit costly. Like they rotated my tires for $42 but I hadn't asked them to do it. More

by hjshade99
Recommend Dealer
Yes
Employees Worked With
Patrick
Report | Print
Apr 24, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback. We’re glad to hear you were happy with the quality of the work, though we understand your concerns about the additional services. We always aim to be thorough and helpful, but we truly appreciate you pointing this out. Your experience matters to us and we’ll use your feedback to improve communication moving forward. Please don’t hesitate to reach out if you have any questions or if there’s anything we can do for you.

April 22, 2025

Leslie is the best! She was able to get my car on a Friday before the holiday weekend!! More

by christine.dunn2525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much, Christine! We're thrilled to hear that Leslie was able to get your car taken care of just in time for the holiday weekend. We truly appreciate your kind words, and we'll be sure to pass along the compliment to Leslie. If you need anything else, we're here to help!

April 22, 2025

My experience is very good when I called them to let them know that something was wrong with my car. They understood and scheduled me to come in to get the service done. They finished it within that day and More

by elitish.richardson
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Report | Print
Apr 24, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience. We're so glad to hear that we could quickly address the issue with your car and get you back on the road in no time. Your satisfaction is important to us, and we’re happy we could provide the service you needed. If anything else comes up, don’t hesitate to reach out!

April 22, 2025

Quick, kind, very friendly The lady in the front was quick and very respectful, she helped me get my truck back and was on my way after payment. More

by xmonzua
Recommend Dealer
Yes
Report | Print
Apr 22, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave such a great review! We're so glad to hear your experience was quick, friendly, and respectful. Our front desk team works hard to make every visit smooth and stress-free, and it’s great to know she was able to help you get your truck back and on your way without a hitch. We truly appreciate your kind words and hope to see you again—under better circumstances next time!

April 21, 2025

Horrible experience, first the wrong parts were replaced, engine wire harness was not secured and in danger of rubbing against the pulleys. They resolved the issue and now my skid plate is missing with strip More

by anthonymangine11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rusty Miller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 20, 2025

The body shop and Dan Mc did an excellent job on repairing my Mustang's damaged rear bumper. Dan also went above and beyond expectations in taking care of communications with the insurance company More

by BJ99M
Recommend Dealer
Yes
Employees Worked With
Dan McCorkle
Report | Print
Apr 21, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the amazing review! We're thrilled to hear that you had such a positive experience with Dan and the team. Dan takes great pride in going the extra mile, and we’re glad he could make the process as smooth and stress-free as possible for you. Your recommendation means a lot to us, and we're always here to help—no matter the make or model!

1
2
...
153