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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,396 Reviews
Call Service Center (610) 492-7109

1,396 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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January 20, 2025

Everyone seemed nice enough but after dropping my car off the night before, after verifying it was ok to do so the day before, I received a call the morning of my appointment stating the parts needed for my More

by YVONNE141823
Recommend Dealer
Yes
Employees Worked With
I don't remember
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January 18, 2025

Kudo's to Leslie Hurst for all that she does and continue to do! During my most recent visit I was in to have a vehicle looked over and both Leslie and Service Tech Mike Joseph provided a complete and thoro More

by AJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the kind words, AJ! We’re thrilled to hear about your positive experience with Leslie and Mike. It’s wonderful to know that their professionalism and thoroughness left such a great impression on you. We truly value your loyalty and appreciate you taking the time to share your experience. We look forward to continuing to provide you with excellent service in the future!

January 18, 2025

Great Customer Service and support in every department. Will always come to this dealership for my Acadia Denali, I believe my lease will be up soon. Loyal customer for over 10 years and counting. More

by Baleria L Alston-Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Baleria! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

January 17, 2025

Lost wheel key cost me a new set on a new 2025 truck. The people are great service is wonderful More

by DOWNINGTOWNWEST215@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your review! We’re sorry to hear about the lost wheel key, but we’re glad to know that our team and service met your expectations. We truly appreciate your understanding and are happy to hear you had a positive experience despite the situation. If you need anything further, don't hesitate to reach out—we're here to help!

January 17, 2025

The service department at Faulkner is excellent. The staff is very professional and courteous. They took care of my vehicle and had it done the same day. More

by KKCJOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Cavalcante and Billy Kanuika
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Jan 17, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind words! We’re so glad to hear that you had a positive experience with our service department. Our team strives to provide professional and courteous service, and we’re happy that we were able to take care of your vehicle and complete the work in a timely manner. We truly appreciate your feedback and look forward to assisting you again in the future!

January 17, 2025

Leslie is great to work with. She handles all of my requests, and keeps me informed of progress on my car. The work requested for my car is always done well, and the mechanics k More

by MILLARD.JACKSONIII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the wonderful review! We're so glad to hear that Leslie has been a great point of contact for you and has kept you well-informed throughout the process. It’s also great to know that our mechanics have been proactive in ensuring your car stays in top condition. We truly appreciate your feedback and look forward to continuing to serve you in the future!

January 17, 2025

Always dependable to maintain quality workmanship on my vehicle. The staff is always respectful and helpful. More

by BMCQUISTON211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McQuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the wonderful review! We’re so glad to hear that you can always count on us for quality workmanship and that our staff consistently provides respectful and helpful service. We truly appreciate your trust and look forward to continuing to take care of your vehicle!

January 17, 2025

Great job doing reoair and the service team was bery friendl. Would definitely recommend to others More

by S.PIKE10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
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Jan 20, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review! We're so glad to hear that our service team provided friendly and efficient repairs. Your recommendation means a lot to us, and we truly appreciate your feedback. If you need anything else, don’t hesitate to reach out!

January 16, 2025

Antenna replacement was done quickly. And advice given on what not to do now. Like don’t run car thru a car wash, More

by CHARLIEGIL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Cavalcante
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Jan 17, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your review! We’re glad to hear the antenna replacement was completed quickly and that the advice we provided was helpful. Taking good care of your vehicle is important, and we're always here to assist with any tips or recommendations. We appreciate your feedback and look forward to serving you again in the future!

January 15, 2025

Tire sensor and battery needed replaced. Job completed and tire monitoring system seems to be working. More

by SHELBELLDANIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback! We're glad to hear that your tire sensor and battery replacement were completed successfully and that the tire monitoring system is working as expected. If you have any further questions or need additional assistance, don't hesitate to reach out. We're here to help!

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