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Faulkner Buick GMC West Chester, INC.

West Chester, PA

Overview
Employees
Reviews
4.6
1,896 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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705 Autopark Blvd.

West Chester, PA

19382

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Showing 1,896 reviews

March 10, 2025

Leslie is helpful, knowledgeable, thoughtful and kind person. I would trust her judgment and knowledge implicitly. More

by vickeyt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your wonderful review, Vickey! We're thrilled to hear that Leslie made such a positive impression with her helpfulness, knowledge, and kindness. It's great to know that you trust her judgment—she truly is an asset to our team! We appreciate your kind words and look forward to serving you again soon.

March 10, 2025

Unbelievable knowledge and professionalism. They kept me in the know which was greatly appreciated. This is the only service team that ever handle the repairs on my trucks. More

by GTONY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Cutler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McQuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince from service
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Mar 11, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the amazing review! We’re thrilled to hear that our team’s knowledge and professionalism stood out to you. Keeping our customers informed is something we prioritize, so it’s great to know you appreciated that. We’re honored to be the only team you trust with your truck repairs, and we look forward to continuing to provide you with excellent service in the future!

March 10, 2025

Extremely helpful and informative quick acting no nonsense quick to the point looking forward to purchasing another vehicle More

by MTGREAR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the fantastic review! We're thrilled to hear that you had a quick, informative, and no-nonsense experience with us. It’s great to know you’re already looking forward to your next vehicle purchase! We’re here whenever you’re ready, and we can’t wait to assist you again.

March 08, 2025

Took car in for routine oil change and multi point inspection. Completely satisfied with work and time completed. More

by SHELBELLDANIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback, Daniel! We're so glad to hear you’re completely satisfied with the oil change and multi-point inspection. We always strive to get the job done efficiently and to your satisfaction. We appreciate your trust in us and look forward to assisting you again in the future!

March 08, 2025

Every time I need service on my vehicle, they are always accommodating and the job is done on time. More

by JEFF@GASSEWASSOCIATES.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind feedback! We’re so glad to hear that our service team consistently meets your needs and gets the job done on time. We truly appreciate your continued trust in us, and we look forward to helping you again in the future!

March 07, 2025

So friendly and made process very seamless and easy. They go out of their way to make customers happy and stay within budget More

by JGATTINELLA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance manager was very helpful and nice
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Mar 07, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the kind words! We're so glad to hear that our team made the process seamless and easy for you. Providing a friendly experience while staying within budget is something we strive for, and it's wonderful to know we met that goal. We appreciate your feedback and look forward to assisting you again in the future!

March 06, 2025

Ty-Reese was very professional and explained everything that needed to be repaired and why! Fast turnaround! Will continue to bring my car for service. More

by HARLEEBOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty-Reese
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Mar 07, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the wonderful feedback! We're so glad to hear that Ty-Reese provided you with professional service and clearly explained the repairs. It's great to know that you were satisfied with the fast turnaround! We truly appreciate your trust and look forward to continuing to serve your car care needs. See you next time!

March 06, 2025

They still have not been able to repair the Tire Service Monitoring system despite three previous attempts and an expenditure of $580. I have sent three messages noting this situation with no response. s More

by JSILVERTHORNE1026
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi John, We sincerely apologize for the ongoing issue with the Tire Service Monitoring system and for the lack of communication you’ve experienced. This is certainly not the level of service we strive to provide, and we completely understand your frustration. We appreciate you bringing this to our attention, and we want to assure you that we take your concerns seriously. We will look into this matter right away and reach out to you with a resolution. If we can be of further assistance, please reach out to us at (610) 436-5600

March 05, 2025

We have used Faulkner for years. We have purchased 3 SUV's and one Sedan. Even before new purchases we serviced our cars here. More

by VJFRONZO
Recommend Dealer
Yes
Employees Worked With
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your continued loyalty and trust in Faulkner over the years! We're thrilled to hear you've had great experiences with both purchasing and servicing your vehicles. We truly appreciate your support and look forward to continuing to serve you!

March 04, 2025

Perry was thorough, efficient, friendly, patient with all my questions and very knowledgeable about the vehicle! More

by PEGOREILLY
Recommend Dealer
Yes
Employees Worked With
Perry
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Mar 05, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the wonderful review! We're so glad to hear that Perry provided you with thorough, efficient, and friendly service while answering all your questions. It's great to know he was able to help you feel confident in your vehicle choice. We truly appreciate your feedback and hope to assist you again in the future!

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