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Faulkner Buick GMC West Chester, INC.

West Chester, PA

Overview
Employees
Reviews
4.6
1,895 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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705 Autopark Blvd.

West Chester, PA

19382

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Showing 1,895 reviews

March 12, 2025

They were quick and easy. The process of scheduling, dropping off, and picking up was smooth and simple. More

by Brendan Chandler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
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Mar 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great feedback, Brendan! We're so glad to hear that your experience was quick and easy. We strive to make the entire process as smooth and simple as possible for our customers. We appreciate you choosing us and look forward to assisting you again in the future!

March 11, 2025

Easy to deal with and professional. My car was finished a day earlier than expected. More

by WHEELONFIRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael
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Mar 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your great review! We're so glad to hear that your experience was easy and professional, and that we were able to finish your car a day ahead of schedule. We appreciate your feedback and look forward to serving you again in the future!

March 11, 2025

Second vehicle purchased here and another great experience. Everything agreed to was done on time as promised. When arriving for appointments I was greeted promptly and without delay. Might be the More

by GREG@UNITEDTIRE.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey in finance gets 5-stars too.
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Mar 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your amazing review, Greg! We’re thrilled to hear that your second experience with us was just as great as the first. It’s awesome to know that everything went smoothly and that our team, including Mike, Magali, and Corey, made your car buying experience fast, friendly, and hassle-free. We truly appreciate your trust and look forward to helping you again in the future!

March 11, 2025

The dealership was very responsive when I brought my vehicle in, but upon leaving, I noticed some recurring issues which should have been fixed during the service. The dealership has not responded to my More

by ffludd123
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rusty Miller
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your feedback. We sincerely apologize for the issues you've encountered and for the lack of follow-up regarding your request. This is not the experience we strive to provide, and we truly appreciate you bringing this to our attention. Please reach out to us directly, and we’ll make sure to address your concerns promptly and ensure the necessary work is verified and completed. Your satisfaction is very important to us, and we’re committed to resolving this matter.

March 11, 2025

Always a great job done never had any problems and we love Leslie She does a great job More

by Langslawncare99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2025 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review! Please let us know if we can do anything else to help!

March 11, 2025

I wanted to have the service done on my car while I waited.. I did not expect to wait 2 hours to have a scheduled oil change and tire rotation. More

by mcjdbrennan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback, and we apologize for the wait time during your oil change and tire rotation. We understand your time is valuable, and we’re sorry that we didn’t meet your expectations on timing. We’ll work to improve our efficiency and ensure that we communicate more accurately regarding wait times in the future. We appreciate your patience and hope to provide a better experience next time.

March 11, 2025

Perry and everyone that helped us were excellent. They truly care about what the customer needs and wants. The customer service and positive and friendly atmosphere made me feel welcomed. I would cer More

by FELICECPARKER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the amazing review! We're so glad to hear that Perry and the team provided excellent service and made you feel welcomed. It’s wonderful to know that their care and attention to your needs created a positive experience. We truly appreciate your recommendation and look forward to serving you again in the future!

March 11, 2025

The entire staff was friendly, professional and very knowledgeable in their particular functional area - a joy to do business with. More

by MARKPIKE0319
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the fantastic review, Mark! We're thrilled to hear that you had such a positive experience with our friendly, professional, and knowledgeable team. It's our goal to make every interaction a great one, and we're so glad we could do that for you. We truly appreciate your business and look forward to working with you again!

March 11, 2025

Service at the dealership has been completely satisfactory and the workmanship produced excellent results, exceeding expectations. More

by ewchurchv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Cutler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McQuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan from bodyshop
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Mar 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the wonderful feedback! We’re thrilled to hear that your experience with our service department exceeded expectations and that the workmanship met your standards. We truly appreciate your trust and look forward to continuing to provide you with excellent service in the future!

March 10, 2025

Leslie is helpful, knowledgeable, thoughtful and kind person. I would trust her judgment and knowledge implicitly. More

by vickeyt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your wonderful review, Vickey! We're thrilled to hear that Leslie made such a positive impression with her helpfulness, knowledge, and kindness. It's great to know that you trust her judgment—she truly is an asset to our team! We appreciate your kind words and look forward to serving you again soon.

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