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Faulkner Buick GMC West Chester, INC.

West Chester, PA

4.6
1,943 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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705 Autopark Blvd.

West Chester, PA

19382

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Showing 1,943 reviews

June 16, 2024

The people at Faulkner were very welcoming, helpful, professional and the service was really fast!! More

by Tbrown574
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant Pullins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Perry Bonifazi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Tbrown! We're always here to help if anything else comes up!

June 16, 2024

Everything from start to finish was smooth and easy with Brett. I would absolutely recommend this dealership to family and friends and for my future purchases More

by elitedax3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you. Congratulations and welcome to our family!

June 16, 2024

I think my car should be washed before returning it to me. Also my settings should not be adjusted. The greeter was great and the service was ok More

by Jackkelly9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember
June 15, 2024

Needed transmission work done. New torque converter was installed and vehicle is running fine. Two year warranty on part. More

by SHELBELLDANIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

June 15, 2024

Everyone we came in contact with was courteous, friendly, and answered all our questions (helpful). Probably what really made an impression was they weren’t pushy. I never got a sense that their g More

by SUZYDEGEORGE
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam
Jun 17, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, Suzy! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

June 14, 2024

Thank you for helping with my purchase. Very easy going. I had something in mind and Brett was able to find something 98% of what I was looking for. More

by Andrewgable731
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so excited to hear about your great experience. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business. Congratulations and welcome to our Family!

June 14, 2024

Faulkner is the place to buy your car! I am one who prefers to lease. I just left yesterday with my latest lease. Buick #4 for me. We love them so much my husband buys his work van from t More

by ttbajones
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin in finance
Jun 17, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We love hearing that no matter how many times our customers have worked with us, they had a great experience. Thank you for sharing your story and for trusting us with your business. Congratulations on the latest addition to the family!

June 14, 2024

I have been treated kindly at this dealership for many years and Leslie is always great to accommodate my need. I only wish I could get a part I’ve waiting for since July 2023. Please help. Thank yo More

by MACBRICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the review regarding our service department, Macbrice. Please reach out to our team at (610) 492-7109 as they will be able to help you further with your part.

June 14, 2024

Service is always smooth and easy for the customer. We’ve never encountered an issue. More

by BUCHHA90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visits.

June 13, 2024

I had a 9:45 appointment for an oil change and didn't get my car back until 11:58am. More

by D4ANDERS
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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