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Faulkner Buick GMC West Chester, INC.

West Chester, PA

4.6
1,895 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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705 Autopark Blvd.

West Chester, PA

19382

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Showing 1,895 reviews

March 22, 2025

Very friendly knowledgeable made me feel safe and comfortable. I was really nervous to go by myself and look for a car, but he was being taken advantage of or anything. I felt like they were really t More

by MCPEAK488
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience! We're so glad to hear that you felt safe, comfortable, and well taken care of during your car search. It's our goal to make sure every customer feels confident and supported, and we're happy that we could help you find the best car for you. If you ever need anything else, don't hesitate to reach out. Enjoy your new ride!

March 20, 2025

Very accommodating and product delivered as promised. Much appreciated. For accommodating a set schedule for the vehicle. Very Professional. More

by JTRYON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We're so glad to hear that we could accommodate your schedule and deliver the product as promised. We strive to provide a professional and seamless experience, and we're happy to know that we met your expectations. We appreciate your business and look forward to serving you again in the future!

March 19, 2025

For one your shop rates are ridiculous! I stood waiting for the service advisor to help me when I came to pick up my vehicle at 15 minutes and he never came to help , had to find someone e More

by jim49e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rusty Miller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Jim, we're really sorry to hear about your experience and understand your frustration. We always aim to provide excellent customer service, and it’s clear we fell short during your visit. We also understand your concerns about our rates and will take your feedback into consideration. Please know that your experience is important to us, and we’d love the opportunity to make things right. If you'd be open to discussing this further, please reach out to us directly. Thank you for bringing this to our attention.

March 18, 2025

The People at Faulkners were very good to deal with and the service dept. also. More

by TOMMYME50
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Financial Man.
Mar 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Tommy! We're always here to help if anything else comes up!

March 16, 2025

Great dealer and great service! Experienced team with unbelievable customer care. They are the absolute best!! More

by GTONY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Cutler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McQuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince
Mar 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the amazing review! We're so glad to hear that you had such a positive experience with our team. Providing exceptional customer care is our top priority, and it's great to know that it made such an impact on you. We truly appreciate your kind words and look forward to helping you again in the future!

March 15, 2025

My vehicle was done early, which was helpful. It is always hard to be without a car. Communication was good. More

by jaack630
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience! We're so glad to hear that your vehicle was finished ahead of schedule and that our communication met your expectations. We understand how tough it can be to be without a car, so we’re happy to make things as smooth as possible for you. We appreciate your feedback!

March 15, 2025

Excellent customer service. Rusty was professional, responsive and very helpful. I highly recommend. Thank you. More

by MARK@LIVELOVE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Mark! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

March 15, 2025

I had a really great experience at the Westchester GMC car dealership. Everything went very smoothly. I chose this location because of how I felt their employees were honest, friendly and helpful. I did n More

by jeremiahbriancooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : jshacknai
Mar 18, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your detailed review, Jeremiah! We're thrilled to hear that your experience at Westchester GMC was such a positive one. It means a lot to us that you recognized our team's honesty, friendliness, and fairness. We understand that choosing a dealership is a big decision, especially when it's an hour away, so we're grateful that you trusted us over other options. Enjoy your new GMC Canyon, and we look forward to serving you again in the future!

March 15, 2025

Service really bad sad they would look at it first thing in the morning They didn't look at it till the end of the day then gave a high price to look at it then we took it to another garage for half the p More

by Jeffrey s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Jeffrey, we're really sorry to hear about your experience and understand your frustration. It’s never our intention to provide anything less than excellent service, and we deeply regret that we didn’t meet your expectations. We appreciate you bringing this to our attention. Please reach out to us directly so we can look into the situation further and work toward resolving it. Your satisfaction is important, and we want to make things right for you.

March 14, 2025

The service was very accommodating. I was notified about changing the brake pads on my vehicle. To have Saturday drive-up appointments is wonderful to have. Thank you! More

by LWHOLLIDAY10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your great feedback! We're so glad to hear you had a positive experience with our service and that the Saturday drive-up appointments worked well for you. It's our pleasure to keep you informed and make your visit as convenient as possible. We appreciate you choosing us, and we look forward to serving you again soon!

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