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Faulkner Buick GMC West Chester, INC.

West Chester, PA

4.6
1,937 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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705 Autopark Blvd.

West Chester, PA

19382

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Showing 1,937 reviews

October 26, 2024

I always have a great experience when I visit this dealership for sales and service. They really have friendly helpful staff throughout the store. More

by ivanhardygm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Ivan! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

October 25, 2024

Magali was great to work with. Also I can say same about Ken. The others we dealt with were very nice also. More

by RGTAYLOR49
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, Rgtaylor! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

October 25, 2024

It was a smooth purchase. Very professional service and great people to work with. Nice experience. More

by EJPEARCE2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ellie Kerchner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for sharing! We are so glad that our team offered you such a positive and memorable experience. Congratulations and welcome to our family!

October 24, 2024

I asked for a very specific service. They didn't truly provide a price for the direct cause of the issue with the car. They only have the cost of the most expensive service possible. More

by CYNDOD14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leslie Hurst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
2.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2024

They were very helpful and efficient on short notice. A minor emergency on a long haul and they took us in quickly and did a great job. More

by MALONE.CATHY70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Cathy! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

October 24, 2024

The delay may have been out of there control but the repair took two weeks not three days. More

by NORTHERN-DE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We sincerely apologize for the extra time it took to complete your repair. We take all our feedback seriously, and would like to do our best to correct this for you. Please reach out to our team at (610) 436-5600 if we can discuss anything further.

October 24, 2024

Car wasn't washed when pick up. Still have the same problem just less of More

by LLGRELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Hi Llgrello, we apologize for not washing your car after service. Please reach out to our team at (610) 436-5600 if we can help you with anything further.

October 23, 2024

Faulkner Body Shop does excellent work! Quick, efficient, polite, and quality work. Dan, my rep, provided me with fast turn around kept me updated on price and and completion of work. Thank More

by SDM1621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan, Body Shop Rep
Oct 25, 2024 -

Faulkner Buick GMC West Chester, INC. responded

SDM, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

October 22, 2024

Professional service. Comfortable facilities. Communication is effective, responsive and thorough. Saturday service hours are appreciated. More

by SPEERSMIKE70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

October 22, 2024

I was a first time customer at this location for service on my vehicle. I received excellent customer service and will be using them in the future More

by LWHTSDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

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