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Faulkner Buick GMC West Chester, INC.

West Chester, PA

Overview
Employees
Reviews
4.6
2,056 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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705 Autopark Blvd.

West Chester, PA

19382

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Showing 2,056 reviews

June 27, 2025

Sales and Service are top notch! Brett and Vince helped me with the most frustrating situation where the engine in my 2024 had to be completely replaced. Between hounding GMC and g More

by ERIC.HORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince Calvacante
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Jul 01, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience, Eric. We're sorry to hear about the challenges with your 2024 engine but glad Brett and Vince were able to support you through it. Providing excellent customer service and making sure you had reliable transportation during the process is very important to us. We appreciate your patience and trust, and we're here for you anytime you need us.

June 27, 2025

Superb interactions with both the sales representative, Adam and the finance professional, Justin. Both were impressive with their knowledge. For young professionals, I was impressed with their demonstrate More

by MMMADDEN58
Recommend Dealer
Yes
Employees Worked With
Adam Johnson
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Jul 01, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the wonderful feedback. We're glad Adam and Justin impressed you with their knowledge and professionalism, and that Bernie provided helpful advice on your diesel engine maintenance. It’s great to hear that our team made such a positive impact. We appreciate your trust and look forward to serving you again.

June 27, 2025

Good communications and vehicle was ready when promised. Good review of scope of work and cost. More

by SHELBELLDANIEL
Recommend Dealer
Yes
Employees Worked With
Rusty
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Jul 01, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your review, Daniel. We're glad to hear everything was completed on time and that the communication and explanation of the work met your expectations. We appreciate your trust and look forward to serving you again.

June 27, 2025

Quick turnaround time for repair, they kept us well informed and up to date. We would recommend this dealer and will use again. Thank you More

by Lcarafa
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Hart
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Jul 01, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thanks Lcarafa, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

June 27, 2025

Easy access to shop. Attentive personnel, acknowledged me when I arrived. Very clean and organized. More

by ADVITALI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot associate’s name. 2nd Desk at Service Counter 5 stars
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Jul 01, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind words. We're happy to hear you found our shop easy to access and appreciated the attentive service and clean, organized environment. We look forward to serving you again soon!

June 26, 2025

Faulkner has the best service of any dealership I have ever dealt with Everyone is very professional More

by DEBBIEPADEN1
Recommend Dealer
Yes
Employees Worked With
Patrick
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Jun 26, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much, Debbie! We’re honored by your kind words and thrilled to hear that you’ve had such a positive experience with our team. Providing professional and top-quality service is always our goal, and it means a lot to know we’ve earned your trust. We look forward to continuing to serve you!

June 26, 2025

Left specifics with the service manager. First time using service with dishonest quote to upsell me on items that were recently replaced. If I didn’t have knowledge that the items were repla More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick
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June 26, 2025

Rusty is the best to deal with! We deal with Faulkner on a regular basis, and he always makes it a super easy, painless time! More

by ted.wagner2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you, Ted! We’re so glad to hear that Rusty continues to provide you with such a smooth and hassle-free experience. It means a lot to us that you choose to work with Faulkner regularly, and we truly appreciate your continued trust. We'll be sure to pass along your kind words to Rusty, he’ll be thrilled to hear them! Looking forward to seeing you again soon!

June 26, 2025

Rusty was great and was able to get everything I needed done taken care of! Great communication and patient with my questions. More

by Porsche813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the wonderful review! We're happy to hear that Rusty provided excellent communication and took care of everything you needed. It's great to know he was patient and helpful throughout the process. We appreciate your feedback and look forward to assisting you again in the future!

June 26, 2025

Even though my vehicle couldn’t be repaired Rob did everything he could to keep me in the loop with the status. More

by Sjordan1207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Litkenhaus
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Jul 01, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience. We're glad to hear that Rob kept you well informed throughout the process, even though the repair wasn’t possible. Communication is very important to us, and we appreciate your understanding. If there’s anything else we can assist you with, please don’t hesitate to reach out.

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