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Faulkner Buick GMC West Chester, INC.

West Chester, PA

4.6
1,932 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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705 Autopark Blvd.

West Chester, PA

19382

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Showing 1,932 reviews

November 25, 2024

I had never been to the Faulkner Buick GMC dealer. Yet, after one conversation with Brett Paden, I had high expectations of the dealership itself. It was clean, neat and very professional looking. I c More

by mrsjacquelineholmes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your thoughtful and detailed review! We're thrilled to hear that Brett made such a positive impression and that the dealership met your expectations in terms of professionalism and atmosphere. It's great to know that the family-friendly touches, like the toy car, resonated with you as well. We truly appreciate your kind words about Brett, and we’re proud to have him on our team—thank you for recognizing his dedication to providing excellent service! We look forward to welcoming you back to the dealership in the future.

November 24, 2024

My Adviser carefully listened to my description of the problem I was experiencing with my truck and got me in quickly. The technician properly and quickly diagnosed the issue. The repair was handled profe More

by dave@davidjurgensen.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
Nov 25, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

November 24, 2024

Leslie is absolutely rhe BEST-efficient kind and professional -.she is just outstanding -the best More

by JUDYKRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks Judy, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

November 23, 2024

Have been coming there a long time, Tom Delgott is the best, and I have bought a few vehicles from him More

by ADAVIS2453
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We love hearing that no matter how many times our customers have worked with us, they had a great experience. Thank you for sharing your story and for trusting us with your business. Congratulations on the latest addition to the family!

November 23, 2024

Came to appointment and took right away for an oil change but they even went out of there way to check a couple other items More

by MARK1524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

November 23, 2024

I had a hard time scheduling this work. I had to call four times to get on the schedule More

by TCBRACKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your feedback. We sincerely apologize for the difficulty you had scheduling your service. We understand how frustrating that can be, and we appreciate your patience. Please know that we’re working to improve our scheduling process to ensure a smoother experience for all of our customers. If there's anything else we can do to assist you or if you need help with future appointments, please don't hesitate to reach out. Thank you for your understanding.

November 22, 2024

Always prompt and courteous service. Rusty provided accurate service information and constant communication throughout the process of the repair, which was an onboard computer recall. More

by DWHITGOALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

November 21, 2024

Quick time to schedule oil change and fast great service. Nice waiting area.pleasant staff. More

by MCKENNA_JANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Jane! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

November 21, 2024

Vin was awesome. Excellent service. Highly recommended advisor. Took care of my warranty when I did not know I still had coverage. More

by TEALSEARAY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

November 20, 2024

Very friendly, knowledgeable and courteous! My car repair was done quickly. Appreciate you guys! Thanks very much More

by TYLER.S.JOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
Nov 20, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Hi Tyler, thank you for sharing your positive experience with our Service department. We strive to meet our customers' needs and are delighted to have been able to assist you.

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