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Faulkner Buick GMC West Chester, INC.

West Chester, PA

Overview
Employees
Reviews
4.6
1,930 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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705 Autopark Blvd.

West Chester, PA

19382

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Showing 1,930 reviews

December 14, 2024

Great people with attention to customer service and overall excellent customer experience. I would recommend this team to anyone that is looking for a new GMC product! More

by PETERS.JONATHANW
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris - Finance
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Dec 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so excited to hear about your great experience. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business. Congratulations and welcome to our Family!

December 13, 2024

Amazing service and easy process for my vehicle purchase. Sales team and management showed exceptional customer service. More

by Mattwade1095
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your fantastic review! We're so glad to hear that you had an easy and seamless experience with your vehicle purchase. It’s great to know that our sales team and management provided exceptional customer service. We truly appreciate your feedback and look forward to assisting you again in the future!

December 13, 2024

Came in for key fob programming for my GMC Yukon and everything went smoothly and was on time More

by toujours39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks Toujours, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

December 13, 2024

Greeted in a professional manner and registered quickly. Waited about an hour for service to be completed More

by SJW33282
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback! We're glad to hear that you were greeted professionally and that the registration process was quick. We appreciate your patience during the service, and we’ll continue working to ensure timely completion in the future. Thank you for choosing us, and we look forward to serving you again!

December 13, 2024

Oil change and multi point inspection on my new Canyon truck. Completely satisfied and communication was terrific. More

by SHELBELLDANIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

December 13, 2024

Excellent service. Vince was very helpful and good at explaining the condition of the car and what needed to be done. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince
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Dec 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your wonderful review! We’re so glad to hear that Vince was helpful and took the time to explain everything clearly. We strive to provide excellent service, and it’s great to know that we met your expectations. We appreciate your feedback and look forward to assisting you again in the future!

December 11, 2024

This is my second experience with this dealership's service department and both experiences were excellent. More

by ASHTON.SIMMONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavalcante
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Dec 12, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for sharing your positive feedback! We’re thrilled to hear that both of your experiences with our service department have been excellent. Providing top-notch service is our priority, and we truly appreciate your trust in us. We look forward to serving you again in the future!

December 09, 2024

Prompt, accommodated schedule, kept me informed. I was pleased how quickly it took and glad they alerted me to a recall I was unaware of More

by GINELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Ginelli! Please let us know if we can do anything else to help!

December 08, 2024

This dealership Ed’s professional and very professional and delivered the work in the stated time More

by CONCORDE_16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 10, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks for sharing your experience with us, Concorde! If there is anything else we can do to help just let us know! Have a great day!

December 08, 2024

We thought everything was great, Rusty the service consultant was very nice, and the technician stayed late to help resolve a fuel injector issue as we needed our truck back by noon the next day and i More

by CTINC0573
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Feltcher
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Dec 10, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your wonderful review! We're so glad to hear that Rusty and our technician provided excellent service and went above and beyond to resolve your fuel injector issue on time. We truly appreciate your feedback and are happy that we could get your truck back to you when you needed it!

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