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Faulkner Buick GMC West Chester, INC.

West Chester, PA

Overview
Employees
Reviews
4.6
1,759 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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705 Autopark Blvd.

West Chester, PA

19382

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Showing 1,759 reviews

January 17, 2025

Great job doing reoair and the service team was bery friendl. Would definitely recommend to others More

by S.PIKE10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
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Jan 20, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review! We're so glad to hear that our service team provided friendly and efficient repairs. Your recommendation means a lot to us, and we truly appreciate your feedback. If you need anything else, don’t hesitate to reach out!

January 16, 2025

Antenna replacement was done quickly. And advice given on what not to do now. Like don’t run car thru a car wash, More

by CHARLIEGIL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Cavalcante
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Jan 17, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your review! We’re glad to hear the antenna replacement was completed quickly and that the advice we provided was helpful. Taking good care of your vehicle is important, and we're always here to assist with any tips or recommendations. We appreciate your feedback and look forward to serving you again in the future!

January 15, 2025

Tire sensor and battery needed replaced. Job completed and tire monitoring system seems to be working. More

by SHELBELLDANIEL
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback! We're glad to hear that your tire sensor and battery replacement were completed successfully and that the tire monitoring system is working as expected. If you have any further questions or need additional assistance, don't hesitate to reach out. We're here to help!

January 14, 2025

Like the people and the service. Love my free car washes! Will recommend Faulkner to my family and friends. More

by CHUCKMC50
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Magali Declet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2025 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Chuck! We're always here to help if anything else comes up!

January 14, 2025

I Always receive exceptional service from these guys. I have a new 2021 pick up truck More

by Stigera08
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Stigera! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

January 14, 2025

The dealership made it easy to schedule and got my truck sorted out quickly with no issues. They handled my needs efficiently and professionally. Rusty did a good job explaining the repair process and what More

by b_sladky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your great feedback! We’re so glad to hear that the scheduling process was easy and that your truck was taken care of quickly and efficiently. Rusty will be thrilled to know you appreciated his help in explaining the repair process. We’re happy to have met your expectations and look forward to serving you again!

January 14, 2025

Service was fine but the girl that scheduled my appointment put me down as a drop-off. I wasn't asked. I always wait while service is being performed. Vince got me in and out quickly despite her More

by RHOADSJA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Cavalcante
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Jan 15, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback! We apologize for the mix-up with your appointment details. We're glad to hear that Vince was able to get you in and out quickly despite the mistake. We appreciate you letting us know about the situation, and we’ll make sure to communicate better going forward. We look forward to your next visit and will ensure everything goes smoothly!

January 13, 2025

Someone lost my wheel lock key Amazing though they could put new tires on my truck With a spare lock key they found in the shop More

by DOWNINGTOWNWEST215@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback! We’re glad we were able to get new tires on your truck and find a spare lock key for you. We understand how frustrating it can be when things don’t go as planned, but we’re happy we could resolve the situation. If you need any further assistance, please don't hesitate to reach out. We appreciate your understanding!

January 12, 2025

Second time working with Vincent. He is great to deal with and provides honest prompt service. I had honestly gone else where for service but came back due to an issue under warrant More

by KYLE R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Cavelcante
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Jan 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review, Kyle! We’re so happy to hear that Vincent made such a positive impact on your experience and that his honest, prompt service brought you back to Faulkner. We truly appreciate your loyalty and trust in us. If you ever need anything else, you can count on Vincent and our team to provide the same excellent service. Thanks again for choosing us!

January 11, 2025

Very professional and honest. They told me exactly what needed to be done. Thank you. More

by Mjasinnas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

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