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Faulkner Buick GMC West Chester, INC.

West Chester, PA

Overview
Employees
Reviews
4.6
2,055 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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705 Autopark Blvd.

West Chester, PA

19382

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Showing 2,055 reviews

July 01, 2025

The service I continue to receive at this dealership is nothing but the ABSOLUTE BEST!! More

by JELALIA.THOMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2025 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Jelalia! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

June 30, 2025

This is my third vehicle purchase from Brett and the team at Faulkner. Always a great experience and extremely fair deal! Thanks Brett! More

by DJ.HERR10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you DJ for your continued trust and support. We’re thrilled to hear that Brett and the team delivered another great experience and fair deal. We truly appreciate your loyalty and look forward to helping you with your next vehicle when the time comes. Enjoy your new ride

June 29, 2025

Brought my car in for an oil change and was a very simple process. Rusty did a great job and I was in and out quickly. More

by juliewnorton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you Julie for sharing your experience. We're glad to hear everything went smoothly and that Rusty took great care of you. Quick and simple service is what we aim for and we appreciate you choosing us. Looking forward to seeing you next time.

June 29, 2025

This is my third purchase from Brett at Faulkner GMC, I am always well taken care of and have now had three wonderful purchase experiences. More

by DJ.HERR10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your continued loyalty and support, DJ. We're thrilled to hear that Brett has provided you with three great purchase experiences. It means a lot to us that you keep coming back and trust us to take care of you. Enjoy your new vehicle and we look forward to helping you again in the future.

June 29, 2025

The service was great from this dealership! However i specifically scheduled a day when a loaner car would be available for me to use, and upon my arrival I was notified there was none availabl More

by derek.lammers48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick klos
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Jul 01, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback Derek. We're glad to hear you were happy with the service overall, but we sincerely apologize for the inconvenience with the loaner car not being available as scheduled. We understand how frustrating that must have been and appreciate you bringing it to our attention. We'll work on improving communication and availability to prevent this from happening in the future. Thank you for your understanding.

June 29, 2025

My Buick Cascada needed a new turbo. I needed the car repaired quickly and efficiently as I was leaving for a road trip from Philadelphia to Chicago. The alternative to not having the ca More

by MTPODOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the thoughtful review. We're so glad we could get your Buick Cascada repaired quickly and efficiently in time for your road trip. It's great to hear the car is running like new and that the performance improvement is noticeable. Rusty and the team truly appreciate your kind words and we're happy we could help keep your plans on track. Safe travels and thank you for choosing Faulkner Buick GMC.

June 28, 2025

Great service. Great customer service. Did a good job keeping up updated on progress of repairs. Car was cleaned and great care taken to make it look nice. More

by GENELLECRAIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ
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Jul 01, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

June 28, 2025

Everyone at Faulkner of West Chester was wonderful from beginning to end.Never have we had this kind of service purchasing a vehicle. We highly recommend them! More

by MSINGLINKS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your wonderful review. We're thrilled to hear that your entire experience at Faulkner of West Chester exceeded your expectations. Your recommendation means a lot to us, and we look forward to serving you again in the future!

June 27, 2025

Awesome and ideal and efficient service. Vincent was fantastic to work with. I loved coming here. More

by mtsimonsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
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Jul 01, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

June 27, 2025

Sales and Service are top notch! Brett and Vince helped me with the most frustrating situation where the engine in my 2024 had to be completely replaced. Between hounding GMC and g More

by ERIC.HORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince Calvacante
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Jul 01, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience, Eric. We're sorry to hear about the challenges with your 2024 engine but glad Brett and Vince were able to support you through it. Providing excellent customer service and making sure you had reliable transportation during the process is very important to us. We appreciate your patience and trust, and we're here for you anytime you need us.

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