Faulkner Buick GMC West Chester, INC.

Routine maintenance I actullay enjoy taking my car to be serviced- my service advisor is so friendly & helpful! She goes out of her way to make sure that I understand and I actullay enjoy taking my car to be serviced- my service advisor is so friendly & helpful! She goes out of her way to make sure that I understand and am happy with the work that is being done to my vehicle. She always has a smile and is a pleasure to be around More

An hour away... Faulkner GMC is worth the Drive We have dealt with every department at this dealership, and can absolutely tell you that the tone set at the top must be one of striving for greatness We have dealt with every department at this dealership, and can absolutely tell you that the tone set at the top must be one of striving for greatness and exceptional customer service. We have been treated beyond fairly by the sales team, the finance department, parts department, bodywork department and Jim Keyser representing their Service Department. In our most recent visit, we found Jim to be particularly helpful it is explanation of the cars needs the costs involved in future suggestions for repairs on the horizon. I’m generally not that happy with someone delivers news that my car needs several hundred dollars worth of work. Somehow when Jim Tells me what my car needs, the value and necessity of his recommended repairs is undeniable. We already know that our next visit will include new brake pads. I’ve never met Mr Faulkner, but must say his team treats us like he is my long time friend. What a gift! More

Great job! My car was in for several days and they gave me a loaner car. I dealt with jack in service. He was courteous and quick to respond. My car was in for several days and they gave me a loaner car. I dealt with jack in service. He was courteous and quick to respond. More

Quality service, time was longer than expected I only have my Faulkner vehicle serviced here. Everyone I have dealt with has been friendly and professional. I had an appointment for the state inspe I only have my Faulkner vehicle serviced here. Everyone I have dealt with has been friendly and professional. I had an appointment for the state inspection, oil change, and tire rotation, and I would wait for my service. My vehicle has 23,000 miles and didn't need anything additionally. The service time was close to 3 hours. I had anticipated 1.5-2 hours. I didn't ask at the time of scheduling what would be the estimated time. I don't know if this is the required time, just didn't think it would take that time. I will ask next time and leave the vehicle if I need to. Thanks. More

Always accomodating I needed service on short notice - they fit me in when they were very busy. I appreciate that. I was in and out quickly. Everyone is so friendly & se I needed service on short notice - they fit me in when they were very busy. I appreciate that. I was in and out quickly. Everyone is so friendly & seem to enjoy working with each other. More

Excellent service department. Faulkner provides excellent service at all levels of the operation. I have purchased four cars at Faulkner and will purchase my next Buick there as w Faulkner provides excellent service at all levels of the operation. I have purchased four cars at Faulkner and will purchase my next Buick there as well. More

Normal Maintenance The entire team was courteous throughout visit that was short and made the visit very easy and enjoyable. Great place to have service and routine The entire team was courteous throughout visit that was short and made the visit very easy and enjoyable. Great place to have service and routine maintenance More

Excellent friendliness & customer service Service and sales department were able to troubleshoot issue and fixed the problem as no cost. Fast & courteous service. I also appreciated the kind Service and sales department were able to troubleshoot issue and fixed the problem as no cost. Fast & courteous service. I also appreciated the kindness of the service department staff. More

pleasant easy experience, they did what they said they would and charged what they said they would. an example of the way business should be conducted. easy experience, they did what they said they would and charged what they said they would. an example of the way business should be conducted. More