Faulkner Buick GMC West Chester, INC.

Yearly inspection and repairs to our 2005 truck Great service. Ted Donnon has been my go to person when I need maintenance and repairs to any of our vehicles. Ted is honest and always professional! Great service. Ted Donnon has been my go to person when I need maintenance and repairs to any of our vehicles. Ted is honest and always professional! He gives me updates in a timely manner. Ted is a excellent representative of your Service Area. More

Fast and extremely friendly, great communication. Exceptional communication with the service department. They found the root cause of the issues I was having and let me know what needed to be done and Exceptional communication with the service department. They found the root cause of the issues I was having and let me know what needed to be done and approximately how long it would take. They delivered on everything More

Exceptional service The Faulkner team was friendly, informative and helpful throughout the entire process from calling to schedule a last-minute appointment to making sur The Faulkner team was friendly, informative and helpful throughout the entire process from calling to schedule a last-minute appointment to making sure my car was washed and ready to go after service was complete. I used to visit a different local GMC dealer (Union Park), and was incredibly disappointed with what they consider to be “service.” I am so happy a colleague recommended Faulkner. My experience could not have been better. More

No customer service and fraud stole my identity Thieves, no customer service, ran my credit after agreed on a trade in and then when I went to pick up the vehicle and turn the trad in key to them th Thieves, no customer service, ran my credit after agreed on a trade in and then when I went to pick up the vehicle and turn the trad in key to them they said that I have to take care of my old vehicle and they have nothing to do with it, also they ran my credit 3 times. I got cursed at pushed out the dealership literally 3 people ganged up against me. I filed a police report and I’m filling a civil suit against them. They are xxxxx thieves and far away from being professional or trustworthy. I advice everyone want to go to this dealership to turn back. I live local and I have connection in the comity of west Chester chamber of commerce and I’m determined to expose these xxxxx not professional thieves to everyone More

2016 GMC Terrain The purchase of my 2016 GMC Terrain was wonderful thanks to Tom and Tony! Both were a pleasure to work with and I would recommend them to all my fa The purchase of my 2016 GMC Terrain was wonderful thanks to Tom and Tony! Both were a pleasure to work with and I would recommend them to all my family and friends! More

Thank you Service was great, Jim and team were professional, courteous and transparent. This is not going to be my last trip to Faulkner GMC of West Chester. Service was great, Jim and team were professional, courteous and transparent. This is not going to be my last trip to Faulkner GMC of West Chester. More

Everything went like clock work. Everyone at the dealership was and did a great job. Brett & John in particular were incredible, even with the smallest of details were taken care of Everyone at the dealership was and did a great job. Brett & John in particular were incredible, even with the smallest of details were taken care of flawlessly. More

Love our new Buick Encore The purchase of our new Buick Encore was an outstanding experience due to Bryant Pullins & John Simonelli. Bryant was an absolute pleasure to deal wit The purchase of our new Buick Encore was an outstanding experience due to Bryant Pullins & John Simonelli. Bryant was an absolute pleasure to deal with. He genuinely made us feel right at home & like we were a priority. John Simonelli pulled off a dealer trade to land us the car we were looking for. His dedication & service is unmatched. Faulkner Buick GMC is a top notch dealership with high quality people. We will be returning to Faulkner to fulfill all our vehicle needs in the future. More

Service takes too long I purchased my vehicle here in 2013. I used to get my oil changes/multipoint inspections here. Then the appointments started going 2-2.5 hours. I deci I purchased my vehicle here in 2013. I used to get my oil changes/multipoint inspections here. Then the appointments started going 2-2.5 hours. I decided to go to Roberts Chevy in exton. They used to complete the same tasks under the 2 hour mark. Unfortunately they moved to west Chester. So, I decided to try Faulkner’s again. I see that nothing has changed in 2 years. I had a 730 am appointment for my oil change/ tire rotation and left around 9:50. I’ll be trying the Chevy dealer down the street for my next visit Don’t get me wrong, they are polite and explain everything. However, the length of a visit is just too long and has happened far too many times. More

A good experience Jack, my contact, stayed in communicationwoth me the entire time my truck was in for service. Since the part was on back order and it was a warranty r Jack, my contact, stayed in communicationwoth me the entire time my truck was in for service. Since the part was on back order and it was a warranty repair, he got me a loaner vehicle. The repair did not take as long as expected, and I had my truck back in reasonable time. This is my second repair at Faulkner, and both experiences have gone well. More