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Faulkner Buick GMC West Chester, INC.

West Chester, PA

Overview
Employees
Reviews
4.6
1,926 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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705 Autopark Blvd.

West Chester, PA

19382

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Showing 1,926 reviews

February 26, 2025

“Great experience at Faulkner Auto! Brett & the finance guy were very professional, knowledgeable, and made the car-buying process smooth and hassle-free. They took the time to answer a More

by TMCHIGS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your amazing review! We're thrilled to hear that you had a great experience at Faulkner Auto. Brett and our finance team will be so happy to hear your kind words about their professionalism and expertise. We always aim to make the car-buying process as smooth and hassle-free as possible, and we’re so glad we were able to do that for you. We truly appreciate your recommendation and look forward to serving you again in the future!

February 26, 2025

Vince Cavalcante has provided phenomenal client service. Our 2022 GMC Yukon XL Denali has unfortunately been in Faulkner’s shop 4 times this year with battery drain issues, and he’s always responsive to our More

by d.f.cassidy91
Recommend Dealer
Yes
Employees Worked With
Vince
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Feb 26, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We’re so glad to hear that Vince Cavalcante has been providing you with excellent service throughout your experience. We understand how frustrating vehicle issues can be, and it’s great to know that Vince has been responsive to your needs and proactive in offering solutions like loaner cars and trade-in options. If you ever need anything else, don’t hesitate to reach out. We truly appreciate your business!

February 25, 2025

This was a great experience. Thomas was excellent. You have a great working team. Keep up the amazing work guys. More

by LOGNA.GRAIG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your kind words! We're thrilled to hear you had a great experience, and we're glad Thomas could assist you so well. Our team strives to provide excellent service, and your feedback means a lot to us. We’ll be sure to keep up the great work! Thanks again for choosing us, and we look forward to serving you in the future!

February 25, 2025

Very pleased with Personnel & Service wish it was closer to my Residence as its 18 miles More

by JOSEPHDIMATTEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review, Joseph! We're so glad to hear that you're pleased with our personnel and service. We completely understand that the distance can be a bit of a challenge, but we're grateful for your continued trust in us. If there's anything we can do to make your experience even better, please don't hesitate to let us know!

February 23, 2025

John spent time finding us the exact car. He also gave great advice about timing of this lease. We appreciated the time he took with us, and the effgliciency of the prpcess. More

by MARGIEWM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin in finance
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Feb 24, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience! We're so glad to hear that John was able to find you the perfect car and offer valuable advice about the timing of your lease. We appreciate your kind words about the time he dedicated to helping you and the efficiency of the process. It's wonderful to know that we were able to make your experience a positive one! If you need anything else, don't hesitate to reach out. Enjoy your new car!

February 23, 2025

Perfect timing and full service completed quickly. Will be back next service trip, staff was polite and responsive to my needs More

by PETABOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty
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Feb 24, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

February 23, 2025

Adam and Justin were great in helping me finalize everything I needed for my first car! More

by JHedger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam and Justin
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Feb 24, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your experience! We're so happy to hear that Adam and Justin were able to help you with everything you needed for your first car. It’s always exciting to be part of that journey, and we’re glad they made the process smooth for you. Enjoy your new car, and if you ever need assistance in the future, we’re here for you!

February 22, 2025

This was my second purchase at this dealership and Brent was courteous and very helpful with the purchase. More

by CAPTDABOAT
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Simonelli
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2025 -

Faulkner Buick GMC West Chester, INC. responded

No matter if it is your first or your tenth, it is always exciting for us to hear our customers had a great experience. Thank you for sharing your story and for trusting us with your business. Congratulations on the latest addition to the family!

February 22, 2025

Amazing customer service from a friendly and considerate staff. From the moment I walked in, I was immediately greeted and helped. More

by TONY.MATOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Calvacante
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Feb 24, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your wonderful review, Tony! We're so glad to hear that our team provided you with amazing customer service from the moment you arrived. We truly appreciate your kind words about our friendly and considerate staff. If there's anything else we can assist you with, don’t hesitate to reach out! We look forward to seeing you again soon.

February 21, 2025

Ty-Reese is an awesome service writer. He is always consistent with notifications, both by phone and text. He is a keeper. Dealer fixed a difficult issue after I explained in detail the pr More

by MARCM3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ty-Reese
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Feb 24, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the fantastic feedback, Marc! We're so glad to hear that Ty-Reese has consistently provided you with great service and clear communication. We’re also happy to know that the team was able to resolve the issue for you. We truly appreciate your trust and loyalty, and we’re excited to help you with your next truck purchase! If you ever need anything in the future, don’t hesitate to reach out.

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