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Faulkner Buick GMC West Chester, INC.

West Chester, PA

Overview
Employees
Reviews
4.6
1,921 Reviews
Welcome to Faulkner Buick GMC, your local West Chester Buick & GMC dealer! Unlike nearby Philadelphia GMC & Buick dealers, we always put the customer first! We do our best to fit you with the right car, truck, or SUV, & there's never any pressure to buy. Exton GMC & Buick shoppers come to us because we offer the perfect combination of service & selection. We keep an extensive stock of all the 2019 Buick & 2019 GMC vehicles that you know & love, as well as an assortment of commercial GMC vehicles. If you're searching for a new GMC or a used Buick in West Chester, look no further than Faulkner Buick GMC! Located in West Chester, Faulkner Buick GMC frequently gets shoppers from Malvern, Downingtown and beyond who come to look through our high-quality collection of used and new cars. It's not just an easy trip from Malvern to see us, it's also your best option for receiving the customer care you desire when buying a car. Faulkner Buick GMC operates with the attitude that buying a car ought to be exciting, so we don't want our customers to feel anxious about purchasing a new car. Come and take a look at our cars and discover the choices we offer for leasing or financing. Regardless of where you're visiting from in the Malvern area, we are going to work to ensure that your visit is worth the drive.
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705 Autopark Blvd.

West Chester, PA

19382

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Showing 1,921 reviews

March 07, 2025

So friendly and made process very seamless and easy. They go out of their way to make customers happy and stay within budget More

by JGATTINELLA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance manager was very helpful and nice
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Mar 07, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the kind words! We're so glad to hear that our team made the process seamless and easy for you. Providing a friendly experience while staying within budget is something we strive for, and it's wonderful to know we met that goal. We appreciate your feedback and look forward to assisting you again in the future!

March 06, 2025

They still have not been able to repair the Tire Service Monitoring system despite three previous attempts and an expenditure of $580. I have sent three messages noting this situation with no response. s More

by JSILVERTHORNE1026
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi John, We sincerely apologize for the ongoing issue with the Tire Service Monitoring system and for the lack of communication you’ve experienced. This is certainly not the level of service we strive to provide, and we completely understand your frustration. We appreciate you bringing this to our attention, and we want to assure you that we take your concerns seriously. We will look into this matter right away and reach out to you with a resolution. If we can be of further assistance, please reach out to us at (610) 436-5600

March 06, 2025

Ty-Reese was very professional and explained everything that needed to be repaired and why! Fast turnaround! Will continue to bring my car for service. More

by HARLEEBOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty-Reese
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Mar 07, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the wonderful feedback! We're so glad to hear that Ty-Reese provided you with professional service and clearly explained the repairs. It's great to know that you were satisfied with the fast turnaround! We truly appreciate your trust and look forward to continuing to serve your car care needs. See you next time!

March 05, 2025

We have used Faulkner for years. We have purchased 3 SUV's and one Sedan. Even before new purchases we serviced our cars here. More

by VJFRONZO
Recommend Dealer
Yes
Employees Worked With
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your continued loyalty and trust in Faulkner over the years! We're thrilled to hear you've had great experiences with both purchasing and servicing your vehicles. We truly appreciate your support and look forward to continuing to serve you!

March 04, 2025

Perry was thorough, efficient, friendly, patient with all my questions and very knowledgeable about the vehicle! More

by PEGOREILLY
Recommend Dealer
Yes
Employees Worked With
Perry
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Mar 05, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the wonderful review! We're so glad to hear that Perry provided you with thorough, efficient, and friendly service while answering all your questions. It's great to know he was able to help you feel confident in your vehicle choice. We truly appreciate your feedback and hope to assist you again in the future!

March 03, 2025

Tyrese is an excellent service advisor, I trusted him with my vehicle that needed to be diagnosed. More

by JILLIANSARDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyrese
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Mar 03, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind words! We're so glad to hear that Tyrese earned your trust and took great care of your vehicle. It's always our goal to provide top-notch service, and we're happy to know you had a positive experience. If you ever need anything else, don't hesitate to reach out!

March 03, 2025

Salesman was professional and mindful. Unfortunately, the windshield got cracked between my test drive on Friday and the delivery on Monday. More

by MPILOTTI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Delgott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your feedback! We're glad to hear that our salesman was professional and mindful. We sincerely apologize for the inconvenience regarding the cracked windshield. Please know that we're committed to resolving this issue for you. Feel free to reach out to us, and we'll make sure to take care of it as quickly as possible.

March 02, 2025

Dealing with this dealership on the purchase of my truck was awesome. The sales person was very courteous and not pushy. So far i've had my truck back to dealership service area twice. Both times were great More

by BOBVICKY202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Hi Bob, Thank you so much for taking the time to leave such a great review! We're thrilled to hear that you had an awesome experience with both our sales team and service department. It's fantastic to know that the level of service we strive for made a positive impact. We truly appreciate your recommendations to your friends and family – that means a lot to us!

March 02, 2025

Leslie was amazing as always. She kept me in the lop and followed through on all she promised. She is excellent at what she does she does More

by vickeyt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for your wonderful feedback! We're thrilled to hear that Leslie exceeded your expectations once again. She truly goes above and beyond for our customers, and it's great to know that her communication and follow-through made a positive impact. We'll be sure to pass along your compliments to her! If you need anything else, we're always here to help.

March 02, 2025

Service for my car has always been excellent from scheduling to pickup. Leslie is great! More

by Melissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Melissa! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

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